Senior Key Account Manager & Customer Success Lead – Remote (Germany) – Strategic Growth, Upsell, Renewal, and Data‑Powered Client Partnerships in the Financial Analytics Landscape at brighthush

About brighthush

At brighthush, we are redefining the way financial institutions uncover value from every transaction. By turning raw data streams into actionable intelligence, we empower banks, fintechs, and large financial organizations to identify hidden revenue, streamline compliance, and delight their customers. Our platform blends advanced analytics, AI‑powered recommendations, and seamless integration capabilities, enabling clients to unlock value that was previously buried in data lakes. Our mission is simple yet powerful: illuminate the hidden value in every transaction and transform it into a competitive advantage.

Why brighthush is the Right Place for You

When you join brighthush, you become part of a high‑velocity, remote‑first organization that rewards initiative, creativity, and measurable results. Here’s what sets us apart:

• Impactful Work – Your strategies directly influence client satisfaction, revenue growth, and product adoption. You’ll see the tangible results of your initiatives in real time.
• Career Growth – Structured promotion tracks, mentorship programs, and a culture that rewards initiative mean you can move from Key Account Manager to Director of Customer Success in a matter of years.
• Flexibility – 100% remote work from anywhere in Germany, with a flexible schedule that respects work‑life balance and personal commitments.
• Innovation – Access to cutting‑edge analytics tools, AI‑powered insights, and a collaborative environment that encourages experimentation and rapid iteration.
• Benefits – Competitive salary, performance bonuses, equity options, comprehensive health coverage, and a generous professional development budget.

Role Overview

As a Senior Key Account Manager & Customer Success Lead, you will be the trusted advisor for our most strategic clients. Your role blends relationship management, data analytics, and cross‑functional collaboration to drive revenue and client success. You will own the full customer lifecycle—from onboarding to renewal—and act as the bridge between client needs and our product roadmap.

Your Day‑to‑Day Impact

Every day, you’ll:

• Engage with C‑suite executives, product managers, and technical leads to understand their business objectives and pain points.
• Translate complex data into clear, actionable insights that guide decision‑making.
• Champion the client’s voice within brighthush, ensuring that feedback informs product development and service delivery.
• Drive upsell and expansion opportunities that align with the client’s growth trajectory.
• Mentor junior account managers, fostering a culture of continuous learning and high performance.

Key Responsibilities

• Build and nurture long‑term relationships with C‑suite executives, product managers, and technical leads across banking, fintech, and SaaS ecosystems.
• Own the full customer lifecycle—onboarding, adoption, renewal, upsell, and expansion—ensuring a seamless experience from start to finish.
• Leverage data‑driven insights to identify growth opportunities, forecast revenue, and mitigate churn.
• Conduct quarterly business reviews (QBRs) that showcase ROI, highlight success stories, and set clear next‑step objectives.
• Collaborate with product, engineering, and data science teams to translate client feedback into product enhancements and roadmap priorities.
• Negotiate contract terms, pricing, and renewal agreements that align with both client goals and brighthush’s profitability targets.
• Develop and execute account plans that include strategic initiatives, risk mitigation, and cross‑sell opportunities.
• Serve as the voice of the customer within brighthush, ensuring that client needs shape our roadmap and service delivery.
• Track and report on key metrics such as Net Promoter Score (NPS), Customer Lifetime Value (CLV), upsell revenue, and renewal rates.
• Mentor junior account managers and share best practices across the customer success organization.

Essential Qualifications

• 5+ years of experience in customer success, account management, or client care within SaaS, fintech, or banking environments.
• Proven track record of driving upsell revenue and achieving high renewal rates.
• Strong negotiation and communication skills, with the ability to influence at all organizational levels.
• Technical fluency: comfortable working with APIs, data pipelines, and integration workflows.
• Fluency in German (native or near‑native) and strong business‑level English.
• Data‑driven mindset: proficiency in brighthush spreadsheet tools, brighthush query language, or brighthush BI tools is a plus.
• Experience with brighthush CRM platforms.
• Self‑starter attitude: thrives in a remote, fast‑paced environment with minimal supervision.

Preferred Qualifications

• Experience in a B2B2C or enterprise‑level SaaS sales cycle.
• Background in data analytics, financial technology, or regulatory compliance.
• Knowledge of GDPR, PSD2, or other financial data regulations.
• Previous exposure to cross‑functional teams, including product, engineering, and marketing.
• Track record of building and leading high‑performing account teams.
• Advanced proficiency in data visualization and storytelling.

Core Skills & Competencies

• Strategic Account Planning – Ability to map client journeys and identify growth levers.
• Relationship Management – Building trust with stakeholders at all levels.
• Analytical Thinking – Turning complex data into actionable insights.
• Communication & Storytelling – Crafting compelling narratives that resonate with clients.
• Negotiation & Closing – Securing favorable terms while maintaining long‑term partnership.
• Project Management – Coordinating cross‑functional initiatives with precision.
• Adaptability – Thriving in a dynamic, fast‑moving environment.
• Tech Savvy – Comfortable navigating APIs, data pipelines, and SaaS platforms.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. We offer:

• Structured mentorship programs pairing you with senior leaders.
• Access to industry conferences, workshops, and webinars.
• Internal training modules covering advanced sales techniques, data analytics, and product knowledge.
• Clear promotion tracks: from Key Account Manager to Senior Account Manager, to Director of Customer Success.
• Equity participation and performance‑based bonuses that reward your contributions.
• Opportunities to lead cross‑functional projects and influence product strategy.

Work Environment & Culture

brighthush champions a culture of transparency, collaboration, and continuous learning. Our remote‑first approach means:

• Flexible working hours that respect personal commitments and promote well‑being.
• Regular virtual town halls, team‑building events, and informal “coffee chats” to foster community.
• Open‑door policy: ideas are welcomed at all levels, and feedback is valued.
• Inclusive environment that celebrates diversity and encourages authentic self‑expression.
• Commitment to sustainability: remote work reduces carbon footprint, and we support green initiatives.

Compensation & Benefits

We offer a competitive total‑compensation package designed to attract and retain top talent.

• Base Salary – Market‑aligned, with annual reviews.
• Performance Bonus – Up to 20% of base, tied to individual and company metrics.
• Equity Options – Participation in our employee‑ownership program.
• Health & Wellness – Comprehensive health insurance, mental‑health support, and wellness stipend.
• Retirement Plan – 401(k) with company match and additional retirement savings options.
• Remote Work Stipend – Monthly allowance for home‑office setup and internet.
• Professional Development – Annual budget for courses, certifications, and conferences.
• Paid Time Off – Generous vacation policy, sick leave, and personal days.
• Family Support – Parental leave, childcare subsidies, and family‑friendly policies.

How to Apply

Ready to take the next step in your career and help shape the future of financial analytics? Submit your application through our career portal or click the link below to explore this opportunity further.