Senior Lead – Customer Audit & Due Diligence Compliance, Regulatory Excellence & Risk Management – Championing Digital Identity Innovation for Global Financial Institutions at brighthush

About brighthush

brighthush is a global pioneer in behavioral biometrics and digital identity solutions. By turning invisible digital footprints into actionable intelligence, we empower enterprises worldwide to safeguard identities, streamline compliance, and accelerate digital transformation. Our portfolio includes more than 25 of the world’s top 100 financial institutions, making us the trusted partner that helps organizations navigate fraud, cyber‑risk, and regulatory uncertainty in an ever‑evolving landscape. At brighthush, our mission is simple yet ambitious: unlock the power of behavior to create a digital world where identity, trust, and ease coexist seamlessly.

Why This Role Matters

The Senior Lead – Customer Audit & Due Diligence Compliance is the linchpin that connects risk, compliance, and customer experience. In a world where regulatory scrutiny is tightening and digital interactions are expanding, your strategic vision and operational excellence will shape how brighthush engages with its most critical stakeholders—executive leaders, legal teams, and a global customer base. Your work will directly influence how regulators, partners, and the broader financial ecosystem perceive brighthush, reinforcing our reputation as a leader in digital identity and fraud prevention.

Role Overview

As the Senior Lead, you will own the full lifecycle of high‑visibility audit and due‑diligence engagements, drive continuous improvement of audit processes, mentor a high‑performing compliance team, and collaborate cross‑functionally to embed risk‑aware thinking into every stage of the customer journey. You will be the primary point of contact for executive‑level inquiries, the voice of compliance in senior leadership meetings, and the champion of data‑driven governance that propels brighthush forward.

Key Responsibilities

Lead End‑to‑End Audit & Due Diligence Engagements

Own the full lifecycle of complex, high‑risk, or executive‑level customer audits, including RFI/RFP responses and direct customer interactions. Coordinate with internal stakeholders to gather evidence, craft responses, and ensure compliance with all relevant regulations. Develop and maintain a repository of best‑practice templates and playbooks that streamline future engagements, ensuring consistency and speed across the organization.

Escalation Management

Serve as the primary escalation point for nuanced inquiries, non‑standard requests, and high‑visibility issues. Resolve escalations swiftly, maintaining stakeholder confidence and upholding brighthush’s reputation for reliability. Your diplomatic approach will ensure that sensitive matters are handled with discretion and professionalism, preserving trust with regulators and clients alike.

Strategic Planning & Governance

Partner with the Director to develop strategic roadmaps, performance dashboards, and cross‑functional governance frameworks that align with brighthush’s compliance objectives. Translate regulatory requirements into actionable plans that drive measurable outcomes and support the company’s growth trajectory. Champion a data‑driven governance culture that empowers teams to make informed decisions.

Stakeholder Collaboration

Work closely with Sales, Legal, Information Security, and executive leadership to gather authoritative inputs, validate risk assessments, and secure approvals. Build strong relationships that enable seamless information flow and decision making across the organization, ensuring compliance is embedded in every business process.

Quality Assurance & Methodology Oversight

Define and enforce quality standards, review audit methodologies, and shape response strategies across the compliance team. Ensure that all deliverables meet the highest standards of accuracy and clarity, and that they reflect brighthush’s brand voice and commitment to excellence. Conduct regular quality audits to identify gaps and implement corrective actions.

Response Drafting & Review

Draft, edit, and finalize accurate, consistent, and customer‑ready responses to highly technical and nuanced inquiries. Translate complex technical content into clear, concise narratives that resonate with diverse audiences, from regulators to executive stakeholders. Maintain a style guide that ensures consistency across all communications.

Repository Management

Maintain and continuously improve designated sections of the internal response repository, ensuring knowledge is captured, categorized, and easily retrievable. Drive the adoption of best practices for knowledge management and enable rapid onboarding of new team members. Leverage version control and metadata tagging to keep the repository current and searchable.

Team Leadership & Development

Mentor Managers, Senior Analysts, and Analysts, providing coaching, performance feedback, and career development plans. Foster a culture of continuous learning and high performance, and champion initiatives that enhance team engagement and retention. Lead regular knowledge‑sharing sessions and cross‑training opportunities.

Process & Tooling Innovation

Identify efficiency opportunities, lead initiatives to streamline audit and due‑diligence workflows, and champion scalable processes, metrics, and tooling. Advocate for the adoption of emerging technologies that enhance audit automation and data analytics, ensuring brighthush stays ahead of the curve. Evaluate and implement new GRC and SRM platforms to increase productivity.

Risk & Compliance Oversight

Monitor emerging regulatory trends, assess their impact on brighthush’s operations, and recommend proactive mitigation strategies. Stay ahead of regulatory changes to ensure brighthush remains compliant and competitive in a rapidly evolving landscape. Provide regular updates to senior leadership on risk posture and compliance status.

Cross‑Functional Collaboration

Facilitate knowledge sharing between compliance, product, engineering, and customer success teams to ensure a unified approach to risk management. Promote a holistic view of compliance that integrates seamlessly into product development and customer engagement. Act as a liaison to ensure that compliance requirements are considered early in the product lifecycle.

Essential Qualifications

• 8+ years of experience managing customer audits, due diligence, risk management, or RFI/RFP responses within financial services or a regulated technology environment.
• Proven leadership in complex, customer‑facing compliance activities, with a track record of delivering high‑quality outcomes under tight deadlines.
• Strong customer‑facing experience and comfort engaging with stakeholders at varying levels of technical depth.
• Deep understanding of cybersecurity controls, fraud prevention, and regulatory expectations across multiple jurisdictions.
• Demonstrated ability to influence senior stakeholders and manage sensitive, high‑visibility issues with diplomacy and confidence.
• Strategic thinker with hands‑on execution capability, able to balance long‑term vision with immediate operational needs.
• Experience working with cybersecurity, fraud, or risk‑related subject matter.
• Extensive use of GRC platforms (e.g., Archer, MetricStream, AuditBoard).
• Extensive use of SRM platforms (e.g., Loopio, Responsive, Anchor AI).
• Exceptional written communication and editing skills, with a knack for translating complex technical content into clear, concise narratives.
• Proven ability to manage high volumes of concurrent requests under tight deadlines, maintaining accuracy and compliance.

Preferred Qualifications

• Experience driving process or tooling improvements in compliance or RFP operations.
• Background in translating complex technical content into clear, non‑technical language for diverse audiences.
• Experience leading teams in regulated financial services or global enterprise environments.
• Prior ownership of compliance tooling, knowledge management platforms, or audit automation initiatives.

Skills & Competencies

• Analytical mindset with a data‑driven approach to risk assessment and decision making.
• Excellent project management skills, with the ability to juggle multiple priorities and deliver on time.
• Strong interpersonal skills, capable of building trust with internal and external stakeholders.
• Adaptability and resilience in a fast‑paced, evolving regulatory landscape.
• Commitment to continuous learning and staying abreast of industry best practices.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to be both challenging and rewarding. As Senior Lead, you will:

• Take ownership of high‑impact projects that shape the future of compliance at a global technology leader.
• Mentor and develop junior talent, building a high‑performing team that sets industry standards.
• Collaborate with cross‑functional leaders, gaining exposure to product, engineering, and legal domains.
• Participate in industry forums, conferences, and regulatory workshops, positioning yourself as a thought leader.
• Benefit from a structured learning program that includes certifications in GRC, cybersecurity, and risk management.
• Advance into senior leadership roles such as Director of Compliance or Chief Risk Officer, depending on performance and organizational needs.

Work Environment & Culture

brighthush thrives on a culture of innovation, collaboration, and inclusivity. We value:

• Open communication and transparency at all levels.
• Data‑driven decision making backed by rigorous analysis.
• Agility and adaptability in responding to market and regulatory changes.
• Work‑life balance, with flexible working arrangements and a supportive remote‑first environment.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard and valued.
• Recognition of individual achievements through peer‑to‑peer awards and performance bonuses.
• Regular team‑building events, hackathons, and wellness initiatives that foster camaraderie and creativity.

Compensation & Benefits

While specific figures are tailored to experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for senior compliance leaders.
• Performance‑based bonuses and equity participation.
• Comprehensive health, dental, and vision coverage.
• Generous paid time off, parental leave, and wellness programs.
• Professional development budget and access to industry certifications.
• Flexible work arrangements and a supportive remote‑first culture.
• Annual company retreats and quarterly team off‑sites.
• Employee assistance program and mental health resources.

How to Apply

Ready to lead brighthush’s next wave of compliance excellence? Submit your application through our career portal and join a team that is redefining the future of digital identity and fraud prevention.