Senior Lead Customer Success Specialist – EHS, Sustainability & ESG Digital Transformation at brighthush
About brighthush
brighthush is a global leader in Environmental, Health & Safety (EHS), Sustainability, and ESG disclosure reporting solutions. With a unified digital platform that spans local, regional, and global operations, we empower companies to manage risk, improve employee safety, reduce environmental footprints, and meet ambitious ESG goals. Our mission is simple: help the corporate world become safer, greener, and more responsible—one customer at a time.
Founded over two decades ago, brighthush has grown to serve more than 3 million users worldwide. We combine best‑practice process functionality, flexible configurations, and powerful extensions to deliver rapid deployment, immediate ROI, and unparalleled service excellence. Our culture is built on collaboration, innovation, and a relentless focus on customer success. Whether you’re a seasoned professional or an emerging talent, brighthush offers a dynamic environment where you can grow, learn, and make a real impact.
Why This Role Matters
As a Lead Customer Success Specialist, you will be the linchpin between our customers and the brighthush platform. You’ll drive satisfaction, foster growth, and help customers unlock the full value of our EHS, Sustainability, and ESG solutions. Your work will directly influence how companies protect their people, protect the planet, and build resilient, future‑ready businesses.
Key Responsibilities
- Customer Advocacy & Growth: Champion the voice of the customer across all touchpoints, ensuring their needs are understood and met. Identify upsell and cross‑sell opportunities to deepen engagement and drive revenue growth.
- Program Design & Execution: Design, plan, and coordinate customer success programs that promote adoption, usage, and ROI. Track program metrics and iterate to maximize impact.
- Project & Pilot Leadership: Collaborate with delivery teams to manage projects, pilots, and renewals. Serve as the primary point of contact for all customer‑facing initiatives.
- Strategic Partnerships: Build long‑term relationships with key stakeholders, including C‑suite executives, functional leaders, and technical teams. Facilitate quarterly business reviews and strategic planning sessions.
- Cross‑Functional Collaboration: Work closely with Sales, Product, Marketing, and Support to align on customer needs, product roadmap, and go‑to‑market strategies.
- Travel & On‑Site Engagement: Attend customer sites, host in‑person meetings, and represent brighthush at conferences and trade shows. Maintain a flexible schedule to accommodate travel requirements.
- Continuous Improvement: Gather customer feedback, analyze usage data, and recommend product enhancements. Contribute to the evolution of our SaaS offerings.
Essential Qualifications
- Bachelor’s degree in Business, Engineering, Environmental Science, or a related field.
- 2–3 years of experience in Customer Success, Account Management, or Relationship Management within a SaaS environment.
- Proficiency with Microsoft Office Suite, especially Excel and PowerPoint.
- Strong project management skills: ability to prioritize, execute, and manage multiple initiatives simultaneously.
- Empathetic, customer‑first mindset with excellent communication and interpersonal skills.
- Willingness to travel frequently (both domestic and occasional international) and adapt to changing schedules.
- Valid driver’s license or reliable transportation for travel requirements.
Preferred Qualifications
- Experience in the EHS, Sustainability, or ESG space.
- Knowledge of AI, ML, or IoT technologies as applied to environmental and operational risk.
- Previous experience leading customer success teams or managing large, complex customer portfolios.
- Familiarity with data analytics tools and reporting dashboards.
Skills & Competencies
- Strategic Thinking: Ability to see the big picture and translate customer goals into actionable plans.
- Analytical Acumen: Strong data‑driven decision making and performance measurement.
- Influence & Negotiation: Persuasive communication that builds trust and drives consensus.
- Adaptability: Thrive in a fast‑moving, constantly evolving environment.
- Team Collaboration: Work effectively across functional teams and geographies.
- Customer‑Centricity: Deep commitment to delivering exceptional customer experiences.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is limitless. As a Lead Customer Success Specialist, you will:
- Progress to senior leadership roles such as Customer Success Director or VP of Customer Success.
- Gain exposure to product strategy, sales enablement, and global market expansion.
- Participate in cross‑functional initiatives that shape the future of EHS and ESG technology.
- Access continuous learning programs, including certifications in sustainability, data analytics, and SaaS management.
- Benefit from mentorship programs with senior executives and industry experts.
Work Environment & Culture at brighthush
Our culture is defined by:
- Diversity, Equity & Inclusion: We celebrate diverse perspectives and foster an inclusive workplace where every voice is heard.
- Collaboration & Innovation: Cross‑functional teams work together to solve complex challenges and deliver breakthrough solutions.
- Employee Well‑Being: Flexible remote work options, wellness programs, and a supportive community.
- Recognition & Rewards: Regular team‑building events, annual bonuses, and off‑cycle performance reviews.
- Community Impact: Employee networks focused on sustainability and social impact, giving you a platform to drive positive change.
Compensation & Benefits
While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:
- Base salary commensurate with market rates and experience.
- Annual performance bonus and equity options.
- Comprehensive health, dental, and vision insurance.
- 401(k) plan with company match.
- Generous paid time off, including vacation, sick leave, and holidays.
- Professional development budget and tuition reimbursement.
- Flexible work arrangements and remote‑first policy.
- Travel reimbursement for business trips, including transportation, lodging, and meals.
Ready to Make an Impact?
If you are passionate about helping organizations thrive sustainably, enjoy building lasting customer relationships, and thrive in a collaborative, fast‑paced environment, we want to hear from you. Join brighthush and become part of a mission‑driven team that is redefining the future of EHS, Sustainability, and ESG solutions.