Senior Live Chat Data Entry Specialist – Remote Operations & Real‑Time Data Management – $40/Hour – 2024 – Cyprus – Join brighthush

About brighthush

brighthush is a global entertainment powerhouse that redefines how audiences discover, engage, and share stories, games, and immersive experiences. With a presence in over 190 countries, we deliver millions of hours of content that keeps users coming back for more. Our ecosystem thrives on the collaboration of creators, technologists, and data experts who push the boundaries of streaming, gaming, and AI‑driven personalization. At brighthush, we believe that the best content is powered by the best data, and we’re looking for a meticulous Data Entry Specialist to help us keep that data flowing smoothly.

Role Overview

As a Senior Live Chat Data Entry Specialist, you will be the backbone of our Live Chat Operations team. Working remotely from Cyprus, you will capture, verify, and maintain real‑time data that fuels everything from customer support dashboards to AI‑driven recommendation engines. Your work will directly influence how millions of users interact with our platform, ensuring that every chat, ticket, and feedback loop is reflected in our systems with zero latency.

Why This Role Matters

Data is the lifeblood of brighthush’s customer experience. Accurate, timely data entry fuels real‑time analytics dashboards, informs product decisions, and powers the AI engines that recommend the next binge‑worthy show or game. By mastering the art of precise data capture, you’ll help us maintain the integrity of our data pipelines, reduce support response times, and ultimately keep our users satisfied and engaged.

Key Responsibilities

• Real‑Time Data Capture: Log live chat interactions, support tickets, and user feedback into our centralized database with 99.9% accuracy.
• Quality Assurance: Perform daily audits of entered data, identify discrepancies, and collaborate with the QA team to implement corrective actions.
• Process Optimization: Analyze current data entry workflows, propose automation opportunities, and work with engineering to implement scripts or bots that reduce manual effort.
• Cross‑Functional Collaboration: Partner with Product, Engineering, and Analytics teams to understand data requirements, provide insights, and support feature rollouts.
• Compliance & Security: Adhere to brighthush’s data privacy policies, maintain confidentiality of sensitive user information, and follow all applicable legal and regulatory guidelines.
• Reporting & Dashboards: Generate weekly reports on data entry metrics (throughput, error rates, turnaround time) and present findings to stakeholders.
• Continuous Learning: Stay updated on industry best practices, new tools, and emerging technologies that can enhance data quality and operational efficiency.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree in Information Systems, Computer Science, or related field preferred.
• Minimum of 1–2 years of experience in data entry, customer support, or a related role.
• Proficiency with Google Workspace (Docs, Sheets, Gmail) and Microsoft Office (Word, Excel).
• Strong typing speed (≥60 WPM) with a high degree of accuracy.
• Excellent organizational skills and meticulous attention to detail.
• Ability to work independently in a fast‑paced, remote environment.
• Basic understanding of data privacy regulations (GDPR, CCPA) and best practices for handling sensitive information.

Preferred Qualifications

• Experience with data management tools such as Airtable, SQL databases, or ETL pipelines.
• Familiarity with live chat platforms (e.g., Intercom, Zendesk, Freshchat) and ticketing systems.
• Knowledge of analytics tools (Tableau, Power BI, Looker) and ability to create simple dashboards.
• Experience in a SaaS or streaming environment, especially with large user bases.
• Basic scripting skills (Python, JavaScript) for automating repetitive tasks.
• Fluency in multiple languages is a plus, given our global user community.

Skills & Competencies

• Analytical Thinking: Ability to interpret data trends, spot anomalies, and recommend actionable improvements.
• Communication: Clear written communication for reporting and concise verbal communication during cross‑team meetings.
• Problem‑Solving: Quick identification of root causes for data errors and proactive resolution.
• Adaptability: Comfortable with evolving processes and new tools as brighthush scales.
• Team Player: Collaborative mindset, willing to share insights and support colleagues.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Data Entry Specialist, you’ll have the chance to:

• Progress into a Data Analyst or Business Intelligence role by leveraging the data you manage.
• Participate in cross‑departmental projects that influence product strategy and user experience.
• Attend internal workshops on data governance, AI, and cloud technologies.
• Earn certifications in data analytics, SQL, or project management through our learning portal.
• Receive mentorship from senior data professionals and leaders in the industry.

Work Environment & Culture at brighthush

Our remote‑first culture empowers you to work from anywhere while staying connected to a global team. We value:

• Flexibility: Flexible hours that accommodate different time zones and personal commitments.
• Inclusivity: A diverse workforce where every voice is heard and respected.
• Innovation: A culture that encourages experimentation, continuous improvement, and creative problem‑solving.
• Well‑Being: Access to mental health resources, wellness programs, and regular virtual team socials.

Compensation & Benefits

While the base rate for this role is $40 per hour, brighthush offers a comprehensive benefits package that includes:

• Competitive salary and performance‑based bonuses.
• Health, dental, and vision insurance (for eligible employees).
• Generous paid time off (PTO) and flexible sick leave.
• Professional development stipend and access to online learning platforms.
• Remote work stipend to cover home office setup and internet costs.
• Employee referral program with attractive rewards.
• Annual company‑wide virtual retreats and team‑building events.

How to Apply

Ready to bring your data expertise to a global entertainment powerhouse? Submit your application through the link below. Please include a resume, a brief cover letter (max 300 words) outlining why you’re the perfect fit for this role, and any relevant certifications or portfolio pieces.

Apply to This Job

Conclusion

As a Data Entry Specialist at brighthush, you’ll be at the heart of our live chat ecosystem, ensuring that every user interaction is captured with precision and speed. Your work will directly influence how millions of users experience our platform, making a tangible impact on customer satisfaction and business growth. If you thrive in a fast‑paced, remote environment, love data, and are eager to grow within a forward‑thinking organization, we want to hear from you.

Join brighthush today and help shape the future of digital entertainment—one data point at a time.