Senior Luxury Travel Consultant – Client Experience & Journey Management (Remote)

About brighthush

brighthush is a trailblazing luxury travel agency that redefines the way discerning travelers experience the world. With a portfolio that spans private jet charters, bespoke itineraries, and curated cultural immersions, we are committed to delivering seamless, unforgettable journeys for our clients. Our mission is to blend impeccable service with personalized attention, ensuring every trip is as unique as the traveler who embarks on it.

Why Join brighthush?

At brighthush, we believe that exceptional travel starts with exceptional people. Our team is a vibrant mix of seasoned industry veterans and passionate newcomers, all united by a shared love for exploration and a dedication to client satisfaction. As a remote Luxury Travel Consultant, you will enjoy the freedom to work from anywhere while being part of a supportive, collaborative culture that values innovation, continuous learning, and a healthy work‑life balance.

Role Overview

We are seeking a highly motivated Luxury Travel Consultant to serve as the primary point of contact for our elite clientele. In this fully remote position, you will orchestrate every facet of the travel experience—from initial consultation to post‑trip follow‑up—ensuring that each client’s journey is flawless, personalized, and memorable.

Key Responsibilities

• Client Engagement: Provide responsive, professional support via phone, email, and secure messaging platforms. Build lasting relationships by anticipating client needs and offering tailored recommendations.
• Itinerary Design & Management: Craft bespoke itineraries that align with clients’ preferences, budgets, and travel goals. Coordinate reservations for flights, accommodations, transfers, dining, and exclusive experiences.
• Documentation & Compliance: Communicate essential travel details, visa requirements, insurance options, and agency guidelines. Ensure all documentation is accurate, up‑to‑date, and compliant with industry standards.
• Booking Accuracy & Follow‑Up: Monitor all bookings to guarantee precision. Follow up with vendors and clients to confirm reservations, address changes, and resolve any discrepancies.
• Problem Resolution: Handle client inquiries or concerns with empathy, professionalism, and a solutions‑focused mindset. Escalate complex issues to senior team members when necessary.
• Data Management: Maintain organized, confidential client records in our CRM system. Update internal databases to reflect itinerary changes, preferences, and feedback.
• Continuous Improvement: Participate in regular training sessions, share insights, and contribute to process enhancements that elevate the client experience.

Essential Qualifications

• Proven experience in luxury travel consulting, travel agency operations, or a related customer‑centric role.
• Exceptional communication skills—both written and verbal—across multiple channels.
• Strong organizational abilities with meticulous attention to detail.
• Proficiency in digital tools, booking platforms (e.g., Sabre, Amadeus, or similar), and collaboration software (e.g., Slack, Microsoft Teams).
• Self‑starter who thrives in an independent, remote work environment.
• Passion for travel, cultural exploration, and delivering extraordinary client experiences.

Preferred Qualifications

• Experience in high‑end hospitality, concierge services, or luxury brand management.
• Knowledge of global travel trends, emerging destinations, and niche experiences.
• Multilingual abilities—especially in French, Spanish, or Mandarin—are a plus.
• Prior exposure to CRM systems and data analytics tools.

Core Skills & Competencies

• Client‑Centric Mindset: Ability to anticipate needs and exceed expectations.
• Problem‑Solving: Quick, creative solutions to complex travel challenges.
• Time Management: Prioritizing tasks in a fast‑paced environment.
• Adaptability: Flexibility to adjust itineraries in response to changing circumstances.
• Team Collaboration: Working seamlessly with internal teams and external partners.
• Tech Savvy: Comfortable navigating multiple software platforms and learning new tools.

Career Growth & Learning Opportunities

At brighthush, we invest in our people’s professional development. As a Luxury Travel Consultant, you will have access to:

• Structured mentorship programs with senior consultants and industry experts.
• Regular training workshops covering advanced booking techniques, emerging destinations, and customer service excellence.
• Opportunities to specialize in niche areas such as wellness travel, adventure expeditions, or corporate travel solutions.
• Clear career pathways—from Consultant to Senior Consultant, to Team Lead, and beyond.
• Cross‑departmental projects that broaden your skill set and expand your professional network.

Work Environment & Culture

Our remote-first culture is built on trust, transparency, and a shared commitment to quality. You’ll enjoy:

• Flexible work hours that accommodate your personal rhythm.
• Regular virtual team gatherings, brainstorming sessions, and social events.
• A collaborative platform that encourages knowledge sharing and peer support.
• Access to a global community of travel professionals who inspire and challenge you.

Compensation & Benefits

While specific salary ranges are tailored to experience and performance, brighthush offers a competitive compensation package that includes:

• Base salary plus performance‑based incentives.
• Health, dental, and vision insurance options.
• Paid time off, including vacation, sick leave, and personal days.
• Generous travel perks—discounts on flights, hotels, and exclusive experiences.
• Professional development budget for courses, certifications, and conferences.
• Employee wellness programs and mental health resources.

Ready to Embark on Your Next Adventure?

If you are passionate about crafting extraordinary travel experiences, thrive in a dynamic remote setting, and are eager to grow within a forward‑thinking luxury travel brand, we invite you to apply. Join brighthush and help us turn every client’s dream journey into a reality.