Senior Luxury Travel Consultant – Personalized Client Experience & Remote Service Excellence

About brighthush and the Luxury Travel Landscape

brighthush is a trailblazer in the luxury travel industry, redefining how discerning travelers experience the world. With a portfolio that spans private jet charters, bespoke itineraries, and exclusive access to the most coveted destinations, brighthush has earned a reputation for delivering unparalleled service and unforgettable journeys. Our mission is simple: to turn every travel wish into a reality, guided by meticulous attention to detail, a passion for discovery, and an unwavering commitment to client satisfaction.

In a world where travel is increasingly personalized, brighthush stands at the forefront of innovation. We harness cutting‑edge technology, partner with elite service providers, and cultivate a culture of continuous learning. Whether you’re a seasoned globetrotter or a first‑time explorer, brighthush ensures that every moment of your journey is curated to perfection.

Why This Role Is a Game‑Changer

As a Luxury Travel Consultant – Customer Experience, you will be the linchpin between our clients and the world’s most extraordinary travel experiences. Working remotely, you’ll have the flexibility to manage your schedule while delivering high‑quality, personalized support that keeps clients coming back. This role is ideal for travel enthusiasts who thrive on creating memorable moments, possess exceptional communication skills, and enjoy working independently in a dynamic, fast‑paced environment.

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for luxury travelers, providing responsive support via phone, email, and secure messaging platforms.
• Build and nurture long‑term relationships by anticipating client needs, offering tailored recommendations, and ensuring a seamless travel experience from pre‑booking to post‑trip follow‑up.
• Maintain a high level of professionalism and confidentiality, safeguarding client data and preferences.

Travel Planning & Coordination

• Assist clients in booking luxury accommodations, private transfers, exclusive tours, and premium experiences.
• Update itineraries in real time, ensuring accuracy across all travel documents and confirming reservations with service partners.
• Communicate essential travel details, including visa requirements, health advisories, and local customs, to empower clients with confidence.

Quality Assurance & Continuous Improvement

• Monitor bookings for discrepancies, proactively resolving issues before they impact the client experience.
• Collect and analyze client feedback to identify trends, recommend process enhancements, and elevate service standards.
• Collaborate with internal teams to refine booking workflows, update knowledge bases, and share best practices.

Essential Qualifications

• Proven experience in luxury travel, hospitality, or a related customer‑centric field.
• Exceptional written and verbal communication skills, with the ability to convey complex information clearly and concisely.
• Strong organizational aptitude, meticulous attention to detail, and the ability to manage multiple itineraries simultaneously.
• Proficiency with digital tools, including CRM systems, booking platforms, and collaboration software.
• Self‑motivated, comfortable working independently in a remote setting, and adept at managing time effectively.
• A genuine passion for travel, cultural exploration, and creating memorable client experiences.

Preferred Qualifications

• Experience with high‑end travel booking systems such as Sabre, Amadeus, or Galileo.
• Knowledge of global travel regulations, visa processes, and health & safety protocols.
• Multilingual abilities, especially in languages commonly spoken by luxury travelers (e.g., French, Mandarin, Spanish).
• Prior exposure to concierge services or private jet charter operations.

Core Skills & Competencies

• Client‑Centric Mindset: Ability to anticipate needs and deliver personalized solutions.
• Problem‑Solving: Quick, creative resolution of client concerns with a solutions‑focused approach.
• Tech Savvy: Comfortable navigating multiple digital platforms and learning new tools rapidly.
• Time Management: Prioritizing tasks in a fast‑moving environment while maintaining high service quality.
• Collaboration: Working seamlessly with cross‑functional teams, from sales to operations, to ensure a cohesive client journey.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Luxury Travel Consultant, you will:

• Progress to senior consulting roles, such as Lead Travel Advisor or Client Experience Manager, based on performance and expertise.
• Access continuous learning programs, including industry certifications (e.g., Certified Luxury Travel Advisor), language courses, and workshops on emerging travel trends.
• Participate in cross‑departmental projects that shape the future of luxury travel, giving you exposure to strategic initiatives and innovation labs.
• Benefit from mentorship programs that pair you with seasoned professionals, accelerating your career trajectory.

Work Environment & Company Culture

brighthush thrives on a culture of collaboration, Apply for this job