Senior Manager, AI Customer Success – Source Platform – Remote (US) – brighthush
About brighthush
brighthush is a trailblazing digital experience platform that empowers modern marketing teams to build, manage, and optimize high‑performing web experiences. By combining a powerful visual editor, robust CMS, and AI‑driven automation, we help brands create engaging, data‑rich sites that drive predictable growth and strengthen brand trust. Our culture is built on speed, craftsmanship, and a relentless focus on customer success. We’re looking for a visionary leader who can shape the future of AI‑powered customer experience and help our customers unlock new levels of efficiency and insight.
Role Overview
As the Senior Manager, AI Customer Success for Source by brighthush, you will be the architect of a brand‑new customer success organization. Source is a cutting‑edge platform that lets marketing teams and their AI agents launch, optimize, and scale digital experiences together. In its research preview stage, Source is poised for commercial launch, and you will be the catalyst that turns early adopters into long‑term champions.
You will start as a player‑coach, managing a small portfolio of strategic enterprise accounts while building the foundations of the team. As adoption grows, you will scale the team, design operating models, and create the playbooks that will become the industry standard for AI‑enabled web experience success.
Key Responsibilities
- Lead and Grow the Source CS Team – Hire, coach, and mentor a high‑performing group of Customer Success Managers. Foster a culture of experimentation, continuous learning, and data‑driven decision making.
- Strategic Account Management – Serve as the executive sponsor for key enterprise customers. Build relationships with senior marketing, web, and engineering leaders to understand their business objectives and align Source adoption with those goals.
- Retention & Expansion – Own renewals, Apply for this job