Senior Manager – AI‑Powered Customer Success & Enterprise Growth Architect at brighthush for Intelligent Marketing Platforms – Driving AI‑Driven Adoption, Retention, and Revenue Expansion

About brighthush

brighthush is a trailblazer at the intersection of marketing and artificial intelligence. We transform data‑rich, complex web experiences into intuitive, no‑code solutions that scale effortlessly with your business. By marrying cutting‑edge AI with a frictionless platform, we empower marketers to launch, optimize, and iterate high‑performance digital experiences that deliver predictable growth and deepen brand trust. Our mission is simple yet bold: give every organization the tools to create compelling, data‑driven web experiences without the complexity of traditional development.

We’re a fast‑moving, growth‑oriented company that values craftsmanship, experimentation, and relentless focus on customer outcomes. If you thrive in an environment where you can shape product strategy, build high‑impact teams, and influence the next wave of AI‑powered marketing, brighthush is the place for you.

Why This Role Matters

As the Senior Manager of AI‑Driven Customer Success, you will become the linchpin between our groundbreaking Source platform and the enterprise customers that will shape its future. Source is a new, AI‑centric product that lets marketing teams launch, optimize, and scale digital experiences with intelligent agents. In its early research preview, Source is already attracting high‑profile enterprise accounts. Your leadership will ensure that these customers not only adopt Source but also realize measurable business value, leading to retention, expansion, and advocacy.

Key Responsibilities

• Build and Scale the Source Customer Success Team – Recruit, coach, and develop a high‑performing team that embodies a culture of experimentation, continuous learning, and data‑driven decision making.
• Own Strategic Enterprise Accounts – Serve as the executive sponsor for a portfolio of high‑value Source customers. Build deep relationships with senior marketing, web, and engineering leaders to understand their goals and align Source’s capabilities with their success metrics.
• Drive Retention, Expansion, and Revenue Growth – Own renewals, forecast account health, and partner with Sales to identify upsell opportunities. Translate customer use cases into tangible ROI that fuels net revenue retention.
• Translate AI Use Cases into Business Outcomes – Lead discovery workshops, pilot programs, and agent‑building sessions. Guide customers through rollout, adoption, and change management to ensure they achieve their desired outcomes.
• Partner with Technical Teams for Production Success – Work closely with Forward Deployed Engineers and Solution Architects to move pilots into production, define success metrics, and use performance data to iterate and improve.
• Enable Customer Scale and Advocacy – Establish agent permissions, autonomy, and review practices. Develop customer champions, enablement programs, and case studies that showcase Source’s impact.
• Design the Source CS Operating Model – Create playbooks, health metrics, and AI‑powered workflows. Collaborate cross‑functionally to shape the product roadmap and build a library of customer references.

Essential Qualifications

• 8+ years of experience in Customer Success, Account Management, or Consulting at a B2B software company, with a proven track record managing enterprise accounts and executive relationships.
• 2+ years of leadership experience managing a Customer Success or Account Management team.
• Demonstrated success driving retention, expansion, and revenue growth against commercial targets such as net revenue retention.
• Strong executive presence and the ability to influence senior leaders both inside and outside the organization.
• Technical aptitude across codebases, deployment pipelines, integrations, permissions, and security – capable of partnering credibly with developers. Production coding is not required.
• Experience in at least one of the following domains:
  • Applied AI – Building real AI workflows or agents, evaluating their output, and setting realistic expectations.
  • Digital Transformation – Leading complex enterprise programs involving integrated systems, workflow automation, or platform migrations.

Preferred Attributes

• Systems thinker who can spot bottlenecks and design repeatable, measurable processes.
• Comfortable with ambiguity and energized by building teams, product motions, or playbooks from the ground up.
• Deep understanding of how marketing and digital experience tools (CMS, martech, analytics) connect to business outcomes.
• Experience with usage‑based pricing, agencies, or systems integrators – a plus, but not required.
• Curiosity and a proactive embrace of AI, continuously building fluency in emerging technologies to accelerate outcomes.

What You’ll Gain

• Career Growth – As the first senior manager of Source’s Customer Success, you’ll shape the team’s structure, culture, and processes. Your success will directly influence the product roadmap and the company’s growth trajectory.
• Learning Opportunities – Work alongside world‑class engineers, product leaders, and data scientists. Gain hands‑on experience with AI agents, advanced analytics, and enterprise integration challenges.
• Impactful Work – Your decisions will determine how quickly Source becomes a trusted, revenue‑driving tool for enterprise marketers.
• Leadership Development – Mentor a high‑performing team, develop strategic thinking, and refine your executive communication skills.

Work Environment & Culture

brighthush is a remote‑first organization that values flexibility, collaboration, and a shared commitment to customer success. Our culture is built on four core behaviors:

• Build Lasting Customer Trust – We prioritize actions that put customer trust first.
• Win Together – Success is a team effort; we celebrate collective wins.
• Reinvent Ourselves – We continuously imagine what’s possible, not just improve what exists.
• Own It All the Way – We move fast, hold ourselves accountable, and deliver outcomes for customers and teammates.

Compensation & Benefits

We offer a competitive total rewards package that reflects the value you bring to brighthush. While specific figures vary by location and experience, our base pay ranges are designed to align with market standards. In addition to base salary, you may be eligible for:

• Equity (RSUs) – Every permanent brighthusher receives equity in our growing, privately held company.
• Comprehensive Health Coverage – Medical, dental, and vision plans for employees and dependents, with brighthush covering most premiums.
• Family‑Focused Benefits – 12 weeks of paid parental leave for all parents, additional paid leave for birthing parents, and inclusive care for family planning, menopause, and midlife transitions.
• Generous Time Off – Flexible vacation, paid holidays, and a sabbatical program to recharge.
• Wellness Resources – Mental health support, therapy, and coaching.
• Retirement Savings – 401(k) with 100% employer match (up to $6,000/year) in the U.S., and global retirement support.
• Monthly Stipends – Localized support for work and wellness expenses.
• Annual WIN Bonus – Eligible for all full‑time, permanent, non‑commission employees.

How to Apply

We’re hiring on an ongoing basis until the position is filled. If you’re ready to lead the next wave of AI‑powered marketing success, submit your application through our careers portal. We welcome candidates from all backgrounds and are committed to building an inclusive, diverse team.

Equal Opportunity Employer

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance.

Accessibility & Accommodation

We provide reasonable accommodations for individuals with disabilities throughout the application and interview process. If you need assistance, please let us know when scheduling your interview.

Join the brighthush Community

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We look forward to welcoming a visionary leader who will help shape the future of AI‑driven customer success at brighthush.