Senior Manager, CPG Customer Success

For our client, we are seeking a Senior Manager, CPG Customer Success to join the team of a leader in the Consumer Technology space. This role will lead a customer success function focused on strengthening partnerships with CPG clients and improving adoption across the customer journey. You will shape team strategy, support high-value relationships, and drive outcomes that improve retention, satisfaction, and long-term growth. The position also requires close collaboration with cross-functional partners to align customer needs with execution and ensure a consistent experience from onboarding through ongoing engagement. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $170,000 – $179,500 annually

Responsibilities

Lead and develop a high-performing Customer Success team Shape the future direction of the Customer Success organization Oversee the end-to-end customer journey from onboarding to adoption Manage key customer relationships and drive engagement Foster cross-functional collaboration to align customer strategies Qualifications 12+ years of work experience in B2B SaaS, with 5+ years in team leadership Proven success in customer retention and satisfaction Experience managing complex, multi-stakeholder customer relationships Deep expertise in CPG and/or Retail verticals Strong analytical skills with experience in data synthesis Excellent communication and presentation skills Willingness to travel up to 40%

Benefits

Remote work flexibility Opportunity for career growth and development Participation in a Sales Incentive Plan Eligibility for equity grants Access to market-competitive compensation and benefits Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.