Senior Manager, Customer Solutions & Strategic Growth Champion – Driving Operational Excellence, Revenue Expansion, and Customer Success in Healthcare Diagnostics at brighthush (Remote, Midwest)

About brighthush and the Future of Healthcare Diagnostics

brighthush is a trailblazer in the diagnostic arena, redefining how clinicians, payers, and health systems access, interpret, and act on critical data. With a footprint that spans 20 states and a portfolio that seamlessly blends laboratory testing, advanced analytics, and integrated digital workflows, we empower healthcare providers to make faster, more accurate decisions—directly improving patient outcomes. Our mission is simple yet ambitious: to deliver the most reliable, actionable insights in the diagnostics space, enabling every stakeholder—from bedside nurses to boardroom executives—to operate with confidence and precision.

In an era where data is king and speed is survival, brighthush is reshaping the diagnostic ecosystem. We partner with leading health systems, independent laboratories, and payer organizations to streamline testing processes, reduce turnaround times, and unlock new revenue streams. Our culture is built on curiosity, collaboration, and a relentless focus on customer obsession. If you thrive in a fast‑paced, data‑driven environment and want to shape the future of healthcare, brighthush offers the platform to do just that.

Why This Role Is a Game‑Changer

The Senior Manager, Customer Solutions is more than a title—it’s a catalyst for change. In this senior leadership role, you will translate strategic intent into operational reality, bridging the gap between vision and execution. You will own the full lifecycle of revenue‑growth initiatives, from ideation to scalable implementation, and influence cross‑functional teams to align on shared goals. Your impact will be felt across the organization, driving measurable improvements in revenue, margin, and customer satisfaction.

Key Responsibilities

• Strategic Leadership: Own and execute a portfolio of initiatives that drive revenue growth and margin improvement across the Customer Solutions domain. Translate high‑level business objectives into actionable roadmaps and measurable outcomes.
• Cross‑Functional Collaboration: Partner with Commercial, Billing, Laboratory Operations, IT, Patient Services, and Health Plans to design and deliver seamless solutions that support regional growth strategies. Facilitate alignment and foster a culture of shared ownership.
• Continuous Improvement: Apply Lean Six Sigma methodologies to identify process gaps, develop evidence‑based solutions, and lead the implementation of automation and standardization initiatives that scale across our diagnostic portfolio.
• Data‑Driven Decision Making: Leverage advanced analytics to uncover insights, forecast trends, and measure the impact of improvement projects on financial and operational metrics. Build dashboards and reporting frameworks that empower stakeholders.
• Team Mentorship: Coach and develop a high‑performing team of Customer Solutions specialists, fostering a culture of accountability, curiosity, and customer obsession. Provide career guidance, performance feedback, and professional development opportunities.
• Customer Advocacy: Serve as the voice of the customer within brighthush, ensuring that solutions meet or exceed expectations and that long‑term relationships are nurtured. Translate customer feedback into actionable improvement plans.
• Project Management: Lead complex, cross‑functional projects from concept through launch, ensuring milestones, budgets, and quality standards are met. Apply Agile and Waterfall methodologies to adapt to evolving priorities.
• Stakeholder Communication: Present findings, recommendations, and progress updates to senior leadership and key stakeholders in a clear, concise manner. Translate technical insights into business language that drives decision‑making.
• Compliance & Risk Management: Ensure all initiatives comply with regulatory requirements and internal governance frameworks. Conduct risk assessments and develop mitigation plans to safeguard data integrity and patient safety.

Essential Qualifications

• Bachelor’s degree in Business, Healthcare Administration, Engineering, or a related field (MBA or advanced degree preferred).
• 10+ years of progressive experience in customer solutions, operations, or consulting within the healthcare or diagnostics industry.
• Proven track record of leading large‑scale, cross‑functional improvement projects that deliver measurable revenue and margin gains.
• Strong analytical skills with proficiency in data visualization tools (e.g., Tableau, Power BI) and statistical analysis.
• Certified Lean Six Sigma Black Belt or equivalent continuous improvement credential.
• Excellent project management skills, including experience with Agile and Waterfall methodologies.
• Exceptional communication and presentation abilities, capable of influencing senior leaders and external partners.
• Ability to thrive in a remote environment while maintaining strong collaboration with on‑site hubs in the Midwest.

Preferred Qualifications

• Experience with digital health platforms, electronic health record (EHR) integrations, or laboratory information systems (LIS).
• Knowledge of payer contracts, reimbursement models, and value‑based care initiatives.
• Background in change management and organizational development.
• Experience leading teams in a distributed or hybrid work setting.

Core Skills & Competencies

• Strategic Thinking: Ability to translate business objectives into actionable plans that align with long‑term vision.
• Analytical Acumen: Strong quantitative skills and a data‑driven mindset that informs every decision.
• Leadership & Influence: Proven ability to inspire and guide cross‑functional teams toward shared goals.
• Customer Focus: Deep empathy for client needs and a passion for delivering exceptional service.
• Change Management: Skilled at navigating organizational change and driving adoption of new processes.
• Technical Proficiency: Comfortable with analytics platforms, project management tools, and basic programming concepts.
• Communication: Clear, concise, and persuasive in both written and verbal formats.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to evolve with your ambitions. As Senior Manager, you will:

• Lead high‑impact initiatives that shape the future of diagnostics and patient care.
• Gain exposure to executive leadership and strategic decision‑making.
• Access continuous learning programs, including advanced analytics, leadership development, and industry certifications.
• Participate in global projects that broaden your perspective and expand your professional network.
• Be considered for executive roles such as Director of Customer Solutions or VP of Commercial Operations.

Work Environment & Culture at brighthush

brighthush thrives on a culture of innovation, collaboration, and integrity. Our remote‑first approach empowers you to work from anywhere in the U.S., while our regional hubs in Lenexa, St. Louis, Cincinnati, Denver, and Wood Dale provide opportunities for face‑to‑face collaboration and community building.

Key cultural pillars include:

• Customer Obsession: Every decision is guided by the goal of improving patient outcomes.
• Data‑Driven Excellence: We celebrate evidence‑based decision making and continuous improvement.
• Inclusivity & Diversity: A workplace where diverse perspectives drive better solutions.
• Work‑Life Balance: Flexible schedules, generous paid time off, and wellness programs.
• Recognition & Rewards: Performance‑based bonuses, equity or stock‑option plans, and peer recognition programs.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonus structure tied to revenue and margin targets.
• Equity or stock‑option opportunities to share in company growth.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Flexible paid time off and parental leave.
• Professional development budget and tuition reimbursement.
• Wellness initiatives, including virtual fitness classes and mental health resources.

Ready to Make an Impact?

If you are a strategic thinker with a passion for operational excellence, a proven record of driving revenue growth, and a desire to shape the future of healthcare diagnostics, we want to hear from you. Join brighthush as Senior Manager, Customer Solutions, and lead the charge in delivering world‑class service that transforms patient care across the Midwest and beyond.

Apply today and become part of a team that values innovation, collaboration, and the relentless pursuit of excellence.