Senior Manager, Customer Success Enablement – Driving Growth, Retention, and Client Success for a Leading AI‑Powered SaaS Ecosystem

About brighthush

brighthush is more than a legal AI platform; it is a global movement dedicated to reshaping the legal profession through intelligence, speed, and security. By harnessing cutting‑edge artificial intelligence, we empower law firms and legal professionals worldwide to streamline research, automate routine tasks, and deliver higher‑value services to their clients. Our mission is simple yet profound: transform the legal experience by enhancing the lives of legal professionals while expanding access to justice. With a global footprint that spans continents and a culture that thrives on curiosity, data, and genuine collaboration, brighthush is poised to redefine the future of legal services.

Why This Role Matters

As the Senior Manager of Customer Success Enablement, you will be the strategic architect behind the success of our customers. You will lead a dedicated team of enablement specialists who partner with Customer Success, Support, and Launch teams to deliver world‑class onboarding, adoption, expansion, and retention programs. Your influence will shape the conversations that drive revenue, deepen customer relationships, and elevate the overall customer experience.

Key Responsibilities

• Build and Lead a High‑Performing Enablement Team – Recruit, coach, and develop a group of Field Enablement partners who act as trusted advisors to Customer Success, Support, and Launch teams. Foster a culture of continuous learning, peer coaching, and data‑driven improvement.
• Own CS Outcomes – Define, track, and report on key performance indicators such as expansion ARR, multi‑product attachment, retention rates, and time‑to‑ramp for new Customer Success Managers. Translate these metrics into actionable insights for leadership.
• Design Manager Coaching Programs – Create and run a coaching curriculum that empowers CS managers to embed enablement principles into daily customer interactions. Include role‑play, real‑time feedback loops, and post‑call debriefs.
• Establish Review Rhythm – Implement a systematic review cadence on CS calls to surface coaching themes, objection patterns, and content gaps. Leverage AI‑assisted transcription and sentiment analysis to surface trends.
• Align OKRs and Reporting – Set and monitor OKR‑tied performance metrics that link enablement investment to retention, expansion, and productivity. Ensure alignment with broader revenue and product goals.
• Develop AI‑Assisted Content – Lead the creation of AI‑generated playbooks, role‑play certifications, and real‑time expansion/retention conversation scripts. Validate content quality and relevance with field experts.
• Segment‑Specific Enablement – Tailor lifecycle and product enablement programs by customer segment and sales motion, moving beyond a one‑size‑fits‑all approach. Develop persona‑driven content and success playbooks.
• Cross‑Functional Collaboration – Partner with CS leadership, Product Marketing, Product, Revenue Operations, and Enablement Operations to align priorities and protect launch‑critical work. Act as the bridge between strategy and execution.
• Translate Launch Playbooks – Convert product launch playbooks into CS‑specific talk tracks for onboarding, adoption, upsell, cross‑sell, and multi‑product attachment. Ensure consistency across all customer touchpoints.
• Measure and Innovate – Continuously assess KPIs to evaluate the value of CS enablement programs and recommend innovative solutions as the business evolves. Champion experimentation and rapid iteration.

Essential Qualifications

• 5+ years of experience in Customer Success, CS Enablement, or a related enablement discipline, with a proven track record of leading or managing a team.
• Deep understanding of the full customer lifecycle: onboarding, adoption, expansion, and retention.
• Demonstrated ability to tie enablement initiatives to measurable retention and expansion outcomes.
• Strong people‑leadership skills, with a passion for coaching and developing high‑performing teams.
• Excellent analytical, organizational, and communication skills.
• Proven project management experience, from conception through execution, and the ability to navigate ambiguity and change.
• Strategic thinking, conceptual clarity, and decisive leadership.
• Proficiency with generative AI tools (brighthush, brighthush, or similar) for content creation and coaching.

Preferred Qualifications & Bonus Skills

• Experience in the legal tech space or a comparable regulated industry.
• Background in enabling expansion, cross‑sell, or multi‑product attachment motions.
• Familiarity with brighthush, brighthush, and brighthush.
• Relevant Customer Success or Enablement certifications.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industry we serve. You will:

• Lead a high‑impact function that directly influences revenue growth and customer satisfaction.
• Collaborate with senior leaders across Sales, Marketing, Product, and Operations, gaining exposure to the full spectrum of business strategy.
• Own a portfolio of measurable outcomes, sharpening your data‑driven decision‑making skills.
• Work with cutting‑edge AI tools to innovate enablement content and coaching methodologies.
• Participate in continuous learning programs, including leadership development, AI literacy, and industry‑specific certifications.
• Enjoy a clear path to senior leadership roles within the Enablement and Revenue teams.

Our Culture & Work Environment

brighthush thrives on a culture of curiosity, collaboration, and continuous improvement. We believe that the best ideas come from diverse perspectives and that every team member should feel empowered to contribute. Our hybrid work model balances flexibility with in‑office collaboration, encouraging face‑to‑face connection while respecting personal work styles.

Key cultural pillars include:

• Human‑First AI – We leverage AI to enhance efficiency, but every decision is reviewed by a human to ensure empathy and fairness.
• Transparent communication across all levels.
• Commitment to work‑life balance, with flexible time off and a generous vacation policy.
• Regular team‑building events, hackathons, and knowledge‑sharing sessions.
• Inclusive hiring practices that celebrate authenticity and diversity.

Compensation & Benefits

Our Total Rewards Program is designed to attract, retain, and motivate top talent. While specific details may vary by region, you can expect:

• Competitive, equity‑aligned salary ranging from $165,600 to $248,400 USD, adjusted for geography and experience.
• Comprehensive health, dental, and vision coverage.
• Hybrid work environment with flexible office days.
• Generous paid time off, including a minimum of 20 days per year.
• Employee Assistance Program (EAP) for you and household members.
• 401(k) matching and child education savings plans.
• Recognition program celebrating milestones at 3, 5, 7, and 10 years.

Diversity, Inclusion, and Accessibility

brighthush is committed to fostering an environment where every individual feels included, valued, and empowered. We actively encourage candidates from all backgrounds to apply and provide accommodations throughout the recruitment process. Our goal is to build a workforce that reflects the communities we serve and drives innovation through varied perspectives.

Ready to Join brighthush?

If you are a visionary leader who thrives in a fast‑paced, high‑growth SaaS environment and is passionate about driving customer success through data‑driven enablement, we want to hear from you. Join brighthush and help shape the future of legal technology while advancing your career in a culture that values curiosity, collaboration, and continuous learning.

Apply now to become a pivotal part of our Revenue Enablement team and make a lasting impact on our customers and the legal industry.