Senior Manager, Customer Success Engineering – Driving Technical Adoption, Maximizing ROI, and Accelerating Customer Growth Across the Americas at brighthush

About brighthush

brighthush is the world’s most intelligent orchestration platform for DevSecOps. With a global community of more than 50 million registered users, brighthush empowers organizations to accelerate digital transformation, boost developer productivity, and reduce security and compliance risk—all while delivering faster, safer software. Our platform unifies source code management, continuous integration and delivery (CI/CD), security scanning, and agile planning into a single, seamless experience. At brighthush, we don’t just build tools; we build the future of software development, and we do it with a culture that values curiosity, collaboration, and continuous learning.

Why brighthush?

• Impact at Scale – Work with Fortune 100 companies and startups alike, driving measurable outcomes that influence the entire software development lifecycle.
• Innovation‑First Culture – Embrace AI, automation, and data‑driven decision making as core productivity multipliers.
• Career Acceleration – Rapid growth opportunities, mentorship, and a clear path to senior leadership roles.
• Inclusive Community – Diverse teams, resource groups, and a commitment to equity and belonging.
• Remote‑First Flexibility – Work from anywhere in the Americas with a fully supported distributed model.

Role Overview

As the Senior Manager of Customer Success Engineering, you will lead a high‑performing, distributed team of technical specialists across the Americas. Your mission is to help customers unlock tangible business outcomes from brighthush by designing scalable enablement programs, removing adoption barriers, and translating technical insights into commercial impact. You will partner closely with Sales, Renewals, Product, and Engineering to align technical success with revenue growth, reduce churn risk, and surface expansion opportunities. In your first year, you will establish clear metrics for technical value, strengthen voice‑of‑the‑customer feedback loops, and elevate the effectiveness of the Customer Success Engineering team across a pooled book of business.

Key Responsibilities

• Lead a distributed team of Customer Success Engineers (CSEs) across the Americas, fostering a culture of ownership, collaboration, and continuous improvement.
• Design, implement, and iterate on technical enablement programs that accelerate customer adoption of brighthush’s platform features.
• Develop and maintain a robust set of success metrics (e.g., NPS, adoption rates, time‑to‑value) to quantify the impact of technical support on customer outcomes.
• Collaborate with Sales and Renewals to identify upsell and cross‑sell opportunities that are driven by technical success stories.
• Act as the primary technical advocate for customers, translating complex technical challenges into actionable insights for Product and Engineering.
• Facilitate quarterly business reviews (QBRs) and technical workshops with key stakeholders to showcase ROI and roadmap alignment.
• Mentor and coach CSEs on best practices in customer engagement, technical troubleshooting, and solution architecture.
• Drive continuous improvement initiatives, including process automation, knowledge base enrichment, and tooling enhancements.
• Represent brighthush at industry events, conferences, and user groups to gather feedback and promote thought leadership.
• Ensure compliance with internal governance, security policies, and data privacy regulations across all customer interactions.

Essential Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related technical field (Master’s preferred).
• 10+ years of experience in technical customer success, solutions engineering, or a similar role within the SaaS or DevSecOps space.
• Proven track record of managing and scaling distributed technical teams in a high‑growth environment.
• Deep understanding of CI/CD pipelines, cloud infrastructure (AWS, Azure, GCP), and security best practices.
• Strong analytical skills with the ability to translate data into actionable business insights.
• Excellent communication and presentation skills, capable of speaking to both technical and non‑technical audiences.
• Demonstrated ability to influence cross‑functional stakeholders and drive consensus on technical initiatives.
• Experience with customer success metrics, CSAT, NPS, and adoption dashboards.
• Hands‑on experience troubleshooting complex integration scenarios and performance bottlenecks.
• Proficiency in using collaboration tools (Slack, Teams, Confluence, Jira) and customer success platforms (Gainsight, Totango).

Preferred Qualifications

• Experience in a senior leadership role within a fast‑paced SaaS company.
• Background in software architecture or platform engineering.
• Knowledge of AI/ML tooling and how it can be leveraged for automated insights.
• Experience working with Fortune 500 enterprises and managing complex, multi‑region deployments.
• Certifications such as AWS Certified Solutions Architect, Azure Solutions Architect, or equivalent.
• Fluency in multiple languages (English plus at least one other language) is a plus.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and align technical initiatives with business goals.
• Leadership & Coaching – Inspire, develop, and retain top technical talent.
• Customer‑Centric Mindset – Deep empathy for customer pain points and a relentless focus on delivering value.
• Data‑Driven Decision Making – Leverage analytics to guide strategy and measure success.
• Change Management – Guide teams and customers through transitions and adoption cycles.
• Collaboration & Influence – Work effectively across Sales, Product, Engineering, and Marketing.
• Technical Proficiency – Strong grasp of modern DevSecOps tooling, cloud services, and security frameworks.
• Communication Excellence – Articulate complex concepts in clear, concise language.

Career Growth & Learning

At brighthush, your career trajectory is designed to evolve with your ambitions. As a Senior Manager, you will have the opportunity to:

• Lead cross‑functional initiatives that shape the future of our platform.
• Mentor the next generation of Customer Success leaders and contribute to our internal leadership pipeline.
• Participate in executive‑level strategy sessions and influence product direction.
• Access a comprehensive learning budget for certifications, conferences, and advanced training.
• Move into Director or VP roles within Customer Success, Product, or Engineering based on performance.

Work Environment & Culture

brighthush thrives on a culture that blends high performance with genuine human connection. Our distributed teams operate in a flexible, remote‑first model, yet we maintain a strong sense of community through:

• Weekly virtual town halls and monthly all‑hands meetings.
• Quarterly in‑person retreats that bring together leaders and teams from across the Americas.
• Employee resource groups focused on diversity, equity, and inclusion.
• Regular hackathons, innovation challenges, and “idea‑box” sessions that empower employees to shape the product.
• Transparent communication channels that keep everyone informed and engaged.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior leadership roles.
• Performance‑based bonuses tied to team and company metrics.
• Equity or stock‑option plans that align your success with the company’s growth.
• Comprehensive health, dental, and vision coverage for you and your dependents.
• Flexible paid time off, parental leave, and a generous holiday schedule.
• Wellness stipend, mental health resources, and access to virtual fitness classes.
• Professional development budget, including conference travel and certification fees.
• Remote work stipend to support home‑office setup.

How to Apply

If you are ready to lead a world‑class Customer Success Engineering team, drive measurable business value, and shape the future of DevSecOps, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. We look forward to exploring how your expertise can help our customers thrive and our company grow.

Closing

At brighthush, we believe that technology is only as powerful as the people who use it. As Senior Manager of Customer Success Engineering, you will be at the forefront of this belief, turning complex technical challenges into tangible business wins for our customers across the Americas. Join us, and together we’ll build the future of software development—one successful customer at a time.