Senior Manager, Customer Success & Growth Strategy – AI‑Powered Insurance Solutions, Accelerated Client Expansion, and Data‑Driven Revenue Growth at brighthush

About brighthush

brighthush is not just a company; it’s a movement that is reshaping the way property and casualty insurers reach, engage, and delight their customers. By marrying proprietary data science with cutting‑edge AI traffic engines, we empower carriers and their agents to acquire new policyholders at scale, nurture those relationships, and keep them loyal for the long haul. Our solutions are built on a foundation of speed, precision, and relentless data‑driven experimentation, allowing our partners to outpace competitors in a highly regulated market.

When you join brighthush, you become part of a team that thrives on curiosity, embraces failure as a learning step, and celebrates every win—no matter how small. We’re a fast‑moving, high‑growth startup that has already helped dozens of agencies increase their digital acquisition by 30‑50% and reduce churn by more than 15% in the first year of partnership.

Why brighthush is the Place to Accelerate Your Career

• Impact at Scale: Your work will directly influence the growth trajectory of thousands of policyholders and the revenue streams of our largest agency partners.
• Innovation Engine: Collaborate with data scientists, product engineers, and marketing strategists who are constantly iterating on AI models and customer journeys.
• Leadership Pipeline: Lead a high‑performing team, refine your coaching skills, and position yourself for senior roles such as Director of Customer Success, VP of Customer Experience, or Head of Growth.
• Hybrid Flexibility: Work from our Cambridge, MA office three days a week (Tuesday–Thursday) while enjoying the freedom to work remotely on other days.
• Competitive Total Compensation: Base salary, performance incentives, equity, and a comprehensive benefits package that supports your health, well‑being, and professional growth.

Position Overview

The Senior Manager, Customer Success & Growth Strategy is a pivotal leadership role that sits at the intersection of sales, product, engineering, operations, and marketing. You will helm a 12‑person Accelerated Customer Success team of Business Consultants, guiding them to deliver revenue growth, minimize churn, and maximize customer satisfaction for brighthush’s most valuable agency partners. Your strategic vision, data‑driven mindset, and coaching expertise will directly influence the success of our largest accounts and the overall health of the Accelerated Growth Program (AGP) portfolio.

Key Responsibilities

• Team Leadership & Culture:
  • Directly manage the Accelerated Customer Success team, assessing strengths, setting goals, and fostering a culture of collaboration and accountability.
  • Conduct weekly one‑on‑ones, monthly performance reviews, and quarterly performance assessments to ensure continuous growth.
  • Recruit, interview, and onboard top talent to maintain a high‑energy, high‑performance team.
  • Organize team‑building activities, celebrate wins, and cultivate an environment where every member feels valued and empowered.
• Coaching & Development:
  • Mentor Business Consultants on advanced sales strategies, cross‑sell and upsell tactics, and consultative account management.
  • Deliver actionable feedback—both written and verbal—to help team members refine their skills and accelerate career progression.
  • Design and implement training programs that embed best practices in customer success, churn reduction, and revenue optimization.
  • Identify growth opportunities for team members, encouraging them to take on new responsibilities and broaden their skill sets.
• Data‑Driven Performance:
  • Own 100% attainment of monthly and quarterly revenue growth and retention targets for the AGP portfolio.
  • Analyze data to uncover cross‑sell and upsell opportunities, and translate insights into actionable plans.
  • Develop and refine tools, dashboards, and playbooks that enable Business Consultants to consistently hit their CS targets.
  • Collaborate with Sales, Product, Engineering, and Marketing to secure resources, align priorities, and remove roadblocks.
  • Use reporting to prioritize workflow, measure impact, and continuously improve processes.
• Customer Relationship Management:
  • Act as the primary escalation point for day‑to‑day customer issues, mitigating churn risk and ensuring rapid resolution.
  • Build deep, strategic relationships with brighthush’s largest and most influential Accelerated accounts.
  • Leverage product knowledge, industry expertise, and carrier‑specific insights to deliver tailored solutions that drive customer success.

Essential Qualifications

• Bachelor’s degree or equivalent practical experience.
• 5+ years of direct, individual customer success or sales experience in a high‑growth environment.
• 2+ years of managerial experience leading customer‑facing teams of three or more.
• Proven track record of meeting or exceeding revenue growth and retention targets.
• Strong analytical mindset with the ability to translate data into actionable strategies.
• Excellent communication, coaching, and interpersonal skills.

Preferred Qualifications

• Experience in a SaaS or insurance technology setting.
• Hands‑on experience with AI or machine‑learning tools in a customer‑success context.
• Familiarity with the regulatory landscape of property and casualty insurance.
• Background in building or scaling high‑performance customer success teams.

Key Skills & Competencies

• Leadership & Team Building
• Strategic Account Management
• Data Analysis & KPI Management
• Coaching & Talent Development
• Cross‑Functional Collaboration
• Problem‑Solving & Decision Making
• Customer‑Centric Mindset
• Adaptability & Agility

Career Growth & Learning Opportunities

At brighthush, your growth trajectory is as dynamic as the industry we serve. As Senior Manager, Customer Success, you will:

• Progress into senior leadership roles such as Director of Customer Success, VP of Customer Experience, or Head of Growth.
• Gain exposure to product strategy, data science, and AI development teams, broadening your skill set beyond traditional customer success.
• Participate in leadership development programs, mentorship circles, and industry conferences.
• Contribute to the evolution of brighthush’s AI‑driven platform, shaping product roadmaps and customer‑centric features.

Work Environment & Culture

brighthush is built on a foundation of transparency, collaboration, and continuous learning. Our hybrid model blends the camaraderie of in‑office collaboration with the flexibility of remote work. You’ll find:

• A diverse, inclusive team that values every voice.
• Regular hackathons, knowledge‑sharing sessions, and cross‑departmental projects.
• Access to cutting‑edge tools, data analytics platforms, and AI resources.
• An open‑door culture where ideas are welcomed and experimentation is encouraged.

Compensation & Benefits

While the base salary is tailored to your experience and qualifications, the total compensation package typically includes:

• Competitive base salary (approximately $115,000).
• Performance‑based incentive program with a target OTE of $135,000.
• Equity participation aligned with company growth.
• Comprehensive health, dental, vision, and wellness benefits.
• Generous paid time off, flexible work arrangements, and a supportive work‑life balance.
• Professional development budget and tuition reimbursement.

Ready to Lead the Charge?

If you are a seasoned customer success leader with a passion for data, a knack for coaching, and a desire to shape the future of insurance technology, brighthush invites you to apply. Join us in driving growth for the industry’s most influential agencies, and help us deliver AI‑powered solutions that transform customer acquisition and retention.

Apply Today and Become a Key Driver of Innovation at brighthush!

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