Senior Manager, Customer Success & Sales – Driving Corporate Account Growth & Innovation at brighthush

About brighthush

brighthush is a global trailblazer in cybersecurity, redefining how organizations protect their most valuable assets—people, processes, and technology. Since 2011, we have been on a relentless mission to stop breaches before they happen, leveraging the world’s most advanced AI‑native platform to deliver real‑time threat detection, prevention, and response. Our technology processes nearly 3 trillion events per day, and that traffic is growing every day. We serve a diverse portfolio of customers across all industries, from Fortune 500 enterprises to nimble startups, and we empower them to keep their businesses running, their communities safe, and their lives moving forward.

At brighthush, we believe that the future of cybersecurity starts with the people who build, protect, and innovate our digital world. Our culture is built on flexibility, autonomy, and a shared commitment to responsible AI adoption, experimentation, and continuous improvement. We celebrate curiosity, champion diversity, and reward bold thinking. If you are passionate about technology, driven by customer success, and eager to shape the next wave of security innovation, brighthush is the place for you.

Role Overview

We are seeking a dynamic Senior Manager, Customer Success & Sales to lead, coach, and inspire a high‑performing team of Corporate Account Managers. This role is pivotal in driving upsell, cross‑sell, and renewal initiatives across our small‑to‑mid‑size business segment. You will partner with sales engineering, channel partners, and executive leadership to craft account strategies that unlock growth, deepen customer relationships, and elevate the overall customer experience.

Key Responsibilities

• Team Leadership & Development: Manage a team of 6–8 Corporate Account Managers, providing mentorship, performance coaching, and career development plans that align with both individual aspirations and brighthush’s growth objectives.
• Sales Strategy & Execution: Guide reps on advanced sales techniques, consultative selling, and value‑based messaging. Facilitate health‑check presentations, opportunity identification, and strategic account planning to maximize upsell and cross‑sell revenue.
• Pipeline & Forecast Management: Collaborate with internal stakeholders to build a robust pipeline, apply data‑driven insights, and refine forecasting models that improve close rates and revenue predictability.
• Recruitment & Onboarding: Lead the hiring process for new Corporate Account Managers, ensuring a rigorous interview cadence, cultural fit assessment, and a seamless onboarding experience that accelerates ramp‑up.
• Cross‑Functional Collaboration: Work closely with Sales Engineering to design and execute technical account plans, and partner with the Channel Team to engage customers through joint initiatives that expand investment.
• Customer Engagement: Participate in high‑impact customer meetings, driving expansion opportunities, securing renewals, and aligning account strategies with executive leadership.
• Reporting & Analytics: Deliver accurate forecasts, performance dashboards, and strategic insights to senior leadership, enabling data‑driven decision making.
• Industry Thought Leadership: Become a recognized expert on brighthush’s product portfolio and the broader cybersecurity landscape, sharing insights with customers, partners, and internal teams.

Essential Qualifications

• Minimum 3 years of full‑cycle sales experience in an account management capacity, selling to technical audiences such as IT, security, and engineering leaders.
• At least 1 year of front‑line sales management experience with a proven track record of meeting or exceeding quota and performance expectations.
• Demonstrated success in hiring, coaching, and leading high‑performing sales teams.
• Strong communication and presentation skills, both in person and via virtual platforms.
• Experience collaborating with channel sales, presales, and post‑sales teams to drive execution.
• Proficiency in CRM systems (e.g., Salesforce), sales analytics, and pipeline management tools.
• Strategic thinker with excellent problem‑solving abilities and a data‑driven mindset.

Preferred Qualifications

• Experience in SaaS or cybersecurity sales environments.
• Background in managing enterprise‑level accounts or complex, multi‑stakeholder engagements.
• Knowledge of AI‑driven security solutions and emerging threat landscapes.
• Track record of driving revenue growth through upsell, cross‑sell, and renewal initiatives.
• Leadership experience in a fast‑paced, high‑growth technology company.

Core Competencies & Skills

• Customer‑Centric Mindset: Deep empathy for customer challenges and a relentless focus on delivering measurable value.
• Strategic Account Management: Ability to map customer journeys, identify growth opportunities, and craft tailored solutions.
• Coaching & Mentorship: Passion for developing talent, fostering a culture of continuous learning, and driving high performance.
• Data‑Driven Decision Making: Proficiency in interpreting sales metrics, forecasting, and leveraging analytics to inform strategy.
• Collaboration & Influence: Skilled at building cross‑functional partnerships and influencing stakeholders at all levels.
• Adaptability & Resilience: Thrives in a dynamic environment, embraces change, and maintains composure under pressure.
• Technical Acumen: Comfortable discussing complex security technologies with technical audiences.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industry we serve. As a senior manager, you will:

• Progress to Director or VP of Customer Success & Sales, leading enterprise‑wide initiatives.
• Lead cross‑functional projects that shape product roadmaps and go‑to‑market strategies.
• Access a robust learning ecosystem, including leadership development programs, technical certifications, and industry conferences.
• Participate in mentorship programs, both as a mentor and a mentee, fostering a culture of knowledge sharing.
• Benefit from a flexible work model that balances remote and in‑office collaboration.

Work Environment & Culture at brighthush

Our culture is defined by:

• Innovation: A culture that encourages experimentation, rapid iteration, and bold ideas.
• Diversity & Inclusion: A commitment to creating a workplace where every voice is heard and valued.
• Collaboration: Cross‑functional teams that break down silos and work together to solve complex problems.
• Well‑Being: Comprehensive wellness programs that support physical, mental, and financial health.
• Community Impact: Opportunities to give back through volunteer initiatives and partnerships with local organizations.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary range of $74,000 – $115,000 per year for U.S. candidates, with performance‑based commissions and equity grants.
• Health, dental, and vision insurance plans with generous coverage options.
• 401(k) plan with company match and financial planning resources.
• Paid time off, including vacation, holidays, and paid parental and adoption leave.
• Comprehensive wellness programs covering physical fitness, mental health, and financial well‑being.
• Professional development stipend and access to industry certifications.
• Employee resource groups, neighborhood communities, and volunteer opportunities.
• Modern, vibrant office spaces equipped with world‑class amenities.
• Recognition of being a Great Place to Work Certified™ organization worldwide.

Why Join brighthush?

At brighthush, you will be part of a mission‑driven organization that is reshaping the cybersecurity landscape. You will work alongside passionate, talented professionals who are committed to protecting the world’s most critical assets. Your contributions will directly impact the security posture of organizations worldwide, and you will have the opportunity to grow your career in a supportive, innovative environment.

How to Apply

Ready to take the next step in your career and help shape the future of cybersecurity? Submit your application through our careers portal and join a team that values innovation, collaboration, and customer success.

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, including veterans and individuals with disabilities.