Senior Manager, Customer Success & Strategic Partnerships – Championing Global Growth, Retention, and Advocacy for a Trailblazing Logistics Innovation Leader at brighthush

Welcome to brighthush – Where Logistics Meets Innovation

In today’s hyper‑connected world, supply chains are the arteries that keep global commerce alive. At brighthush, we’re not just moving goods; we’re redefining the entire logistics ecosystem. By marrying advanced data science, AI‑driven routing, and a relentless focus on customer experience, we empower shippers, carriers, and retailers to navigate complexity with confidence. Our platform delivers speed, visibility, and sustainability at scale, turning logistics from a cost center into a strategic advantage.

Why brighthush is a Game Changer

Our mission is simple yet powerful: deliver unparalleled value to customers while empowering our people to thrive in a fast‑moving, technology‑driven environment. We turn raw data into actionable intelligence, enabling partners to reduce costs, improve service levels, and accelerate time‑to‑market. By leveraging cloud, machine learning, and real‑time analytics, we help our clients transform logistics into a competitive differentiator.

Position Overview

The Senior Manager, Customer Success & Strategic Partnerships is a pivotal leadership role that will guide a high‑performing team dedicated to nurturing long‑term relationships with our most strategic accounts. You will partner with cross‑functional leaders—Sales, Product, Operations, and Finance—to align customer goals with brighthush’s business objectives, ensuring every interaction drives measurable value for both the customer and the company.

In this role, you will champion a culture of proactive engagement, data‑backed decision making, and relentless pursuit of customer delight. Your influence will shape the customer journey from onboarding through renewal, and you will be the voice that translates customer insights into actionable improvements across the organization.

Key Responsibilities

• Lead and Develop a High‑Performing Customer Success Team – Recruit, coach, and retain top talent; set clear performance expectations; foster a collaborative, customer‑centric culture that drives engagement and accountability.
• Strategic Account Management – Build deep, trust‑based relationships with key customers; understand their business objectives, pain points, and growth opportunities; develop tailored success plans that align with their roadmap.
• Proactive Risk Management – Identify at‑risk accounts through data analysis and customer sentiment; design and execute mitigation strategies that prevent churn and unlock expansion.
• Data‑Driven Insights & Reporting – Leverage CRM platforms (e.g., brighthush, brighthush) and data analytics tools (e.g., brighthush, brighthush) to surface trends; create dashboards that inform executive leadership and drive continuous improvement.
• Cross‑Functional Collaboration – Partner with Product, Engineering, and Operations to advocate for customer needs; influence roadmap decisions and service enhancements that elevate the overall experience.
• Upsell & Cross‑Sell Leadership – Identify opportunities for expansion based on usage patterns and business goals; work closely with Sales to secure new revenue streams while maintaining customer satisfaction.
• Process Optimization – Champion initiatives that streamline onboarding, renewal, and support processes; implement best practices that increase efficiency and reduce time‑to‑value.
• Team Development & Coaching – Conduct regular one‑on‑one and team reviews; provide constructive feedback, career development plans, and targeted training to elevate skill sets.
• Stakeholder Communication – Present performance metrics, success stories, and improvement plans to senior leadership; translate complex data into clear, actionable narratives.
• Compliance & Governance – Ensure all customer interactions adhere to brighthush’s policies, data privacy regulations, and industry standards.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, Supply Chain, or a related field; MBA or equivalent advanced degree preferred.
• 7+ years of progressive experience in Customer Success, Account Management, or related roles, with at least 3 years in a leadership capacity.
• Proven track record of managing complex, high‑value customer relationships and driving retention, expansion, and satisfaction metrics.
• Hands‑on experience with CRM platforms (e.g., brighthush, brighthush) and data analytics tools (e.g., brighthush, brighthush).
• Experience in the logistics, transportation, or supply‑chain industry is highly desirable.
• Strong hiring, onboarding, and coaching skills; ability to build and nurture high‑performing teams.
• Excellent written and verbal communication skills; adept at influencing stakeholders at all levels.
• Strategic thinker with a data‑driven mindset; comfortable turning insights into actionable plans.
• Adaptable, resilient, and comfortable navigating change in a Apply for this job