Senior Manager, Digital Product – Partner Channel Scheduling

Job Description:

• Own Signify’s partner channel scheduling product roadmap
• Define and execute product strategy for agent-assisted and self-scheduling capabilities
• Expand partner scheduling APIs for booking, cancellations, and rescheduling
• Extend agent-assisted scheduling to PBM and health plan call centers
• Define and launch an embeddable scheduling SDK with SSO hand-off
• Package the SDK as a reusable toolkit for partner and health plan apps
• Support smaller-volume partners through Signify’s self-service scheduling page
• Coordinate partner onboarding and self-serve rescheduling with the core scheduling team
• Partner with engineering, analytics, operations, and client success on a shared scheduling platform
• Communicate complex concepts and influence leadership, peers, partners, and stakeholders
• Identify user, partner, and business needs and drive tradeoff discussions
• Develop product vision, roadmaps, value definitions, milestones, and transition plans
• Observe and interview brokers, call center representatives, partner product teams, and members
• Coordinate dependencies, timelines, and expectations through onboarding and launch
• Develop and measure KPIs for pitch rate, booking rate, completed visits, incremental visits, and partner onboarding time
• Monitor the Medicare Advantage distribution ecosystem, regulatory changes, and market trends
• Report to the Lead Director of Scheduling and Planning Excellence

Requirements:

• 7 or more years of professional experience, including 5 years of product experience
• Ability to audit complex technical architectures, identify system bottlenecks, and launch simplified, scalable products
• Experience launching APIs or integrations used by external partners
• Strong track record of delivering products and ensuring customer and partner success
• 5 to 7 years of stakeholder management experience
• Prior performance improvement or program management experience
• 2 or more years working directly with external partners or clients
• 2 or more years conducting user research, field observations, or interviews
• 5 or more years collecting, analyzing, and summarizing data from disparate sources
• Knowledge of SQL and Python
• Experience in ambiguous, fast-paced, or 0-to-1 product environments
• Experience building platform, API, or SDK products consumed by external partners or developers
• Experience delivering embedded or white-label experiences, including SSO identity hand-offs such as SAML/OAuth
• Experience building scheduling, booking, or marketplace products
• Familiarity with Medicare Advantage distribution channels
• Experience in complex, highly regulated industries
• Experience transitioning new capabilities to core platform teams using configuration-driven patterns
• Bachelor's degree required, specialized training, or relevant professional qualification

Benefits:

• CVS Health bonus, commission or short-term incentive program
• Equity award program
• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting physical, emotional, and financial well-being