Senior Manager, Enterprise Customer Success Leadership – Driving Strategic Growth & Customer Value at brighthush

About brighthush

brighthush is a forward‑thinking technology pioneer that is redefining how brands, agencies, and marketing teams harness the creator economy. With a presence that spans North America, Europe, and Asia, we empower our clients to transform creator marketing into a strategic engine for brand amplification, audience engagement, and revenue acceleration. Our platform unifies creator marketing across paid, owned, earned, commerce, and community into a single, enterprise‑grade ecosystem, delivering real‑time intelligence, rigorous compliance, and seamless integrations with brighthush, brighthush, brighthush, brighthush, and more.

At brighthush, we believe that diversity, inclusion, and continuous learning are the cornerstones of innovation. Our culture is built on intentionality, excellence, collaboration, and a relentless focus on delivering value to our customers. If you’re passionate about the creator economy and want to help some of the world’s most iconic brands build sophisticated, data‑driven creator programs, brighthush is the place for you.

Position Overview

As the Senior Manager of Customer Success at brighthush, you will lead a high‑performing team of Customer Success Partners (CSPs) who manage our most complex, high‑value enterprise accounts. You will be the strategic partner for senior marketing stakeholders, translating our Enterprise CS strategy into tangible outcomes that drive customer value, retention, renewal readiness, and growth. Your leadership will shape the future of customer success at brighthush, ensuring that every enterprise client experiences a seamless, value‑driven partnership.

Key Responsibilities

• Team Leadership & Development – Build, coach, and mentor a team of CSPs, overseeing performance management, career development, accountability, and succession planning.
• Customer Portfolio Management – Own retention, renewal readiness, forecasting, risk mitigation, and expansion execution across your assigned enterprise portfolio.
• Strategic Escalation Partner – Serve as the escalation point for complex enterprise customers, collaborating with senior CS leadership on high‑value, strategic relationships.
• Executive Relationship Building – Coach CSPs to cultivate executive relationships, deliver value‑based storytelling, and transition conversations from operational support to strategic advisory.
• Customer Insight & Value Realization – Partner with customers to understand creator marketing objectives, operating models, measurement approaches, and program maturity, linking brighthush capabilities to measurable business outcomes.
• Strategic Reviews & Planning – Lead and support strategic business reviews, maturity assessments, account planning, and growth planning across key customer relationships.
• Health & Risk Visibility – Maintain clear visibility into customer health and risk across the team, ensuring actionable plans, ownership, and timely escalation.
• Renewal & Expansion Collaboration – Partner closely with Sales to identify renewal and expansion opportunities, grounding commercial conversations in demonstrated customer value.
• Workload & Capacity Management – Allocate accounts and manage workload across the team, balancing customer complexity, risk, capacity, and employee development.
• Feedback Loop & Process Improvement – Consolidate customer and product feedback, collaborating with Product and CS leadership to prioritize themes and refine best practices.
• Thought Leadership & Advocacy – Contribute to customer roundtables, webinars, events, and other initiatives that position brighthush as a strategic creator marketing partner.
• Cross‑Functional Collaboration – Work closely with Sales, Product, Insights, Implementation, Product Education, and Support to deliver a consistent enterprise customer experience.

Essential Qualifications

• 6+ years of experience in Customer Success, Account Management, Client Services, Agency Services, or a related customer‑facing role.
• Direct, meaningful experience in creator and influencer marketing, with a deep understanding of creator strategy, campaign execution, measurement, industry trends, and the challenges brands face when scaling creator programs.
• 3+ years of people leadership experience, with a proven track record of coaching, developing, and holding customer‑facing teams accountable for performance and outcomes.
• Experience working with large brands, agencies, or sophisticated marketing organizations, and a strong grasp of how modern marketing teams and creator programs operate.
• Proven ability to drive customer retention, renewals, growth, and value across complex, multi‑stakeholder relationships.
• Strong commercial acumen, including identifying customer risk, navigating commercial conversations, and supporting renewal and expansion strategies.
• Experience building trusted relationships with senior marketing stakeholders and leading strategic customer conversations, business reviews, escalations, and account planning.
• Excellent coaching skills, with the ability to develop strategic thinking, executive presence, commercial confidence, and consultative engagement across a team.
• Strong communication and storytelling skills, translating customer objectives, industry trends, data, and technology capabilities into clear strategic recommendations.
• Ability to bring an informed point of view on creator marketing trends, measurement, best practices, competitive dynamics, and the evolving creator ecosystem to both customers and internal teams.
• Experience using customer health, forecasting, account planning, or similar frameworks to drive consistency and accountability across a team.
• Strong cross‑functional partnership skills, with experience working across Sales, Product, Services, Support, Marketing, or equivalent functions to deliver customer outcomes.
• Tech‑savvy and solutions‑oriented, with the ability to quickly understand complex technology and translate platform capabilities into customer value.
• Prior SaaS experience is beneficial but not required.
• Genuine passion for the creator economy and a desire to help some of the world’s largest brands build sophisticated and impactful creator marketing programs.

Preferred Qualifications

• Experience in a high‑growth, fast‑paced startup environment.
• Background in data analytics or performance marketing.
• Knowledge of compliance and security standards relevant to creator marketing.
• Experience with enterprise‑grade platforms and integrations.

Skills & Competencies

• Strategic Leadership & Vision
• Customer‑Centric Mindset
• Data‑Driven Decision Making
• Executive Presence & Influence
• Change Management & Process Improvement
• Collaboration & Cross‑Functional Alignment
• Project Management & Prioritization
• Adaptability & Resilience
• Mentorship & Talent Development

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a robust learning ecosystem. You’ll have access to:

• On‑the‑job training and mentorship from senior leaders.
• Industry conferences, webinars, and roundtables focused on creator marketing and enterprise customer success.
• Internal knowledge sharing sessions and cross‑functional workshops.
• Clear career pathways from Senior Manager to Director, VP, and beyond.
• Opportunities to lead cross‑functional initiatives that shape product strategy and customer experience.

Work Environment & Culture at brighthush

Our culture is defined by intentionality, excellence, collaboration, and a commitment to being a good human. We celebrate diversity and foster an inclusive environment where every voice is heard. Our remote‑first model offers flexibility, while our occasional in‑office gatherings in Los Angeles, Austin, New York, San Francisco, London, Manila, and Warsaw strengthen our global community.

Key cultural highlights include:

• Team‑owned learning platforms and knowledge hubs.
• Regular “innovation sprints” where cross‑functional teams prototype new ideas.
• Monthly “Creator Spotlight” sessions featuring industry leaders.
• Community service initiatives and volunteer days.
• Wellness programs, mental health resources, and a supportive HR team.

Compensation, Perks & Benefits

While specific compensation details are tailored to experience and market, brighthush offers a competitive package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to customer success metrics.
• Equity or stock‑option opportunities.
• Health, dental, vision, life, and disability insurance.
• Generous paid time off: 15 days of vacation, floating holidays, and paid parental leave.
• Wellness allowance and mental health support.
• 401(k) plan with company match (USA).
• Home‑office stipend and meal stipends.
• Continuous learning budget for courses, certifications, and conferences.

How to Apply

Ready to lead the next wave of creator‑led growth? Join brighthush and help shape the future of enterprise customer success. Submit your application through the link below:

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