Senior Manager – Global Customer Advocacy & Content Operations, AI‑Powered Storytelling & Strategic Partnerships Leader at brighthush

About brighthush

brighthush is a global pioneer in the cybersecurity and cloud‑security arena, redefining how enterprises safeguard their digital assets in an increasingly interconnected world. With a presence in more than 200 public data centers and thousands of private edge sites, we deliver the world’s largest in‑line cloud security platform, empowering customers to operate securely, efficiently, and with confidence. Our mission is simple yet profound: to make doing business seamless and secure by harnessing the power of AI, human insight, and relentless customer obsession.

At brighthush, we believe the future of work is Human + AI. We are building an AI‑native enterprise where machine intelligence amplifies human potential, enabling our customers to solve the most complex security challenges faster and more effectively. Our culture is built on three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture that thrives on continuous feedback. If you’re ready to make a tangible impact in a company that is pioneering security transformation in the AI era, we invite you to join our dynamic team.

Role Overview

We are looking for a seasoned Senior Manager – Global Customer Advocacy & Content Operations to lead the strategic vision and execution of our customer advocacy program. This remote (Americas) role reports directly to the Senior Director of Global Customer Advocacy and will be instrumental in scaling our AI‑powered customer storytelling initiatives, optimizing cross‑functional workflows, and strengthening brighthush’s market credibility through third‑party validation and analyst engagement.

Key Responsibilities

• AI‑Powered Advocacy Leadership – Champion the adoption, integration, and continuous refinement of the Customer Story Agent, ensuring that customer proof points are seamlessly embedded into Sales, Marketing, and Customer Success workflows to maximize accessibility, utilization, and operational efficiency.
• Global Enablement & Impact Measurement – Design and execute worldwide enablement programs that accelerate AI adoption, establish a robust AI impact measurement framework, and track productivity gains and business outcomes across the organization.
• Strategic Content Development – Partner with cross‑functional marketing teams to develop high‑impact, data‑driven customer content that aligns with core solution priorities, fuels integrated campaigns, and amplifies customer success stories across multiple channels.
• Third‑Party Validation & Reputation Management – Lead the Gartner Peer Insights strategy, create an always‑on review recruitment program, and integrate customer feedback into marketing assets to strengthen competitive positioning and AI‑driven search visibility.
• Analyst Engagement & Reference Management – Collaborate with Analyst Relations and regional advocacy teams to fulfill customer reference requests for major industry evaluations, facilitate customer participation in key industry events, and ensure that reference programs are aligned with analyst narratives.
• Process & Program Optimization – Develop scalable processes for content ingestion, data integrity, and platform workflows; leverage analytics to continuously improve program effectiveness and drive measurable business impact.
• Stakeholder Collaboration – Build strong relationships with Sales, Marketing, Customer Success, Product, and Engineering teams to align advocacy initiatives with business objectives and secure cross‑functional buy‑in.

Success Profile

• Innovation‑Driven – You thrive on curiosity and technological fluency, constantly exploring new AI tools and uncovering scalable, AI‑powered solutions that solve complex challenges.
• Owner Mentality – You take full accountability for outcomes, seamlessly navigating between high‑level strategy and hands‑on execution while driving results.
• Data‑Centric Decision Maker – You rely on rigorous analytics and measurable evidence to inform decisions, optimize workflows, and demonstrate tangible business value.
• High‑Trust Collaborator – You communicate with clarity and respect, embrace feedback, and partner across teams to achieve shared organizational goals.
• Scale‑Mindset – You connect daily operational efforts to overarching business objectives, designing durable processes that support global growth.

Essential Qualifications

• 7+ years of experience in customer marketing, advocacy, content strategy, product marketing, or marketing operations within a B2B technology environment.
• Proven track record of developing strategic, data‑driven content that translates complex technology solutions into compelling narratives supporting integrated marketing campaigns.
• Strong cross‑functional program management experience, leading global initiatives, influencing stakeholders, and driving measurable outcomes across Sales, Marketing, and Customer Success.
• Analytical and operational expertise, including building performance measurement frameworks, establishing scalable processes, and leveraging data to optimize program effectiveness.
• Excellent communication skills, with the ability to articulate complex ideas clearly to both technical and non‑technical audiences.

Preferred Qualifications

• Demonstrated ability to leverage AI technologies and workflows to drive measurable operational efficiency.
• Hands‑on experience with Upland RO or similar platforms, managing customer advocacy content, maintaining data integrity, and optimizing platform workflows.
• Background in managing Gartner Peer Insights programs, supporting analyst relations, and developing compelling customer content.
• Proven track record of deploying and operationalizing AI agents, securing cross‑functional stakeholder buy‑in, driving internal adoption, and managing ongoing content ingestion and optimization.

Skills & Competencies

• Strategic thinking with a data‑driven mindset.
• Advanced project management and program execution skills.
• Expertise in AI‑enabled content creation and storytelling.
• Strong analytical capabilities and proficiency with analytics platforms.
• Exceptional written and verbal communication.
• Collaboration and influence across global teams.
• Adaptability to fast‑moving environments and changing priorities.

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a culture of continuous learning and growth. You will have access to:

• Mentorship from senior leaders in Customer Advocacy, Marketing, and Product.
• Opportunities to lead cross‑functional initiatives that shape the future of AI‑powered customer storytelling.
• Participation in industry conferences, analyst briefings, and global customer events.
• Access to internal learning platforms, certifications, and workshops focused on AI, data analytics, and content strategy.
• Clear career progression pathways into Director or VP roles within Customer Advocacy, Marketing, or Product.

Work Environment & Culture

brighthush fosters an inclusive, collaborative, and high‑performance environment where every voice is heard. Our remote (Americas) model empowers you to work from wherever you thrive, while our virtual collaboration tools keep you connected to a global team of experts. We celebrate diversity, champion belonging, and encourage a culture of experimentation, learning, and ownership.

Compensation & Benefits

We offer a competitive base salary range of $150,500 – $215,000 USD for this full‑time role, reflecting the level of expertise and impact expected. In addition to base pay, you will receive:

• Comprehensive health, dental, and vision plans.
• Generous paid time off, including vacation, sick leave, and personal days.
• Parental leave options and family‑support benefits.
• Retirement savings plan with company match.
• Education reimbursement and tuition assistance.
• Flexible work arrangements and remote‑friendly policies.
• Employee wellness programs, including mental health resources and fitness stipends.
• Access to cutting‑edge AI tools and platforms to support your work.

Why Join brighthush?

By joining brighthush, you become part of a mission‑driven organization that is reshaping the cybersecurity landscape. You’ll work alongside passionate professionals who are committed to innovation, customer success, and continuous improvement. Your contributions will directly influence how millions of customers secure their digital future, and you’ll have the opportunity to shape the next generation of AI‑powered advocacy tools.

How to Apply

Ready to take the next step in your career and make a lasting impact at brighthush? Click the link below to submit your application and join a team that values ownership, collaboration, and a relentless focus on customer outcomes.

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Equal Opportunity Employer

brighthush is committed to creating an inclusive workplace where all employees are treated with respect and have the opportunity to succeed. We welcome applicants from all backgrounds and encourage diversity in all its forms. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or any other protected characteristic.