Senior Manager of Customer Insights & Market Intelligence – Retail Pharmacy & Consumer Health

About brighthush

brighthush is a leading innovator in the retail pharmacy and consumer health space, dedicated to transforming the way people access and experience healthcare. With a portfolio that spans prescription fulfillment, over‑the‑counter (OTC) products, immunization services, and digital health solutions, we are at the forefront of delivering personalized, evidence‑based care to millions of customers every day. Our mission is simple: to empower individuals to make informed health decisions through data, insight, and a seamless customer experience.

Why Join brighthush?

At brighthush, we believe that the best ideas come from a culture that values curiosity, collaboration, and continuous learning. Our teams are empowered to challenge the status quo, experiment with cutting‑edge research methodologies, and translate findings into actionable strategies that drive business growth and improve patient outcomes. If you thrive in a fast‑paced, data‑driven environment and want to make a tangible impact on the health and well‑being of millions, brighthush is the place for you.

Role Overview

As the Senior Manager of Customer Insights & Market Intelligence, you will be the strategic leader responsible for uncovering, interpreting, and communicating customer attitudes, behaviors, and preferences across all facets of our retail pharmacy operations. You will partner with cross‑functional teams—including marketing, product development, operations, and executive leadership—to design and execute research initiatives that inform product strategy, pricing, promotion, and customer experience initiatives. Your insights will shape the future of our immunization programs, OTC offerings, and digital health platforms.

Key Responsibilities

• Insight Ownership: Own the end‑to‑end insight lifecycle for critical business segments such as immunizations, OTC medication, and digital health services.
• Research Design & Execution: Plan and oversee a portfolio of qualitative and quantitative studies—including custom surveys, AI‑powered synthetic research, focus groups, ongoing trackers, syndicated data synthesis, and historical document reviews—ensuring they are actionable, timely, and cost‑effective.
• Stakeholder Collaboration: Work closely with business partners to understand objectives, contextualize findings, and translate insights into clear, compelling narratives that drive decision‑making.
• Project Management: Lead research projects from concept through delivery, managing timelines, budgets, and resource allocation while maintaining the highest quality standards.
• Supplier Management: Coordinate with external research vendors to refine study design, resolve executional conflicts, and evaluate analytical options.
• Methodology Innovation: Champion new market research tools and techniques, staying ahead of industry trends and integrating emerging technologies such as AI and machine learning into our research toolkit.
• Cross‑Functional Influence: Participate in multifunctional team discussions, providing pharmacy consumer knowledge that informs product development, marketing campaigns, and operational improvements.
• Insight‑Driven Risk Reduction: Identify opportunities to act on insights, reducing business decision‑making risk and enhancing customer satisfaction.
• Continuous Learning: Commit to mastering new consumer research methodologies and contribute to collaborative problem‑solving initiatives across the organization.

Essential Qualifications

• Minimum of 5 years of experience designing, planning, analyzing, and executing qualitative and quantitative customer research across diverse methodologies.
• Strong analytical mindset with the ability to translate complex data into clear, actionable stories.
• Bachelor’s degree (or equivalent combination of education and experience) in Marketing, Business, Statistics, Psychology, or a related field.
• Proven experience in the Retail, Pharmacy, or Consumer Packaged Goods (CPG) industry.
• Demonstrated project management skills, including managing multiple concurrent research projects with competing deadlines.
• Proactive, self‑starter attitude with a high level of attention to detail.
• Comfortable working in a fast‑paced, deadline‑oriented environment and able to pivot quickly in response to changing strategy or scope.
• Excellent written and verbal communication skills, with the ability to present findings to senior leadership and non‑technical audiences.

Preferred Qualifications

• Experience with AI‑powered synthetic research and advanced data analytics platforms.
• Familiarity with pharmacy consumer segments, immunization workflows, and OTC product categories.
• Background in developing and managing ongoing customer tracking programs.
• Knowledge of regulatory considerations and compliance issues related to pharmacy research.
• Experience leading cross‑functional teams and influencing strategic direction.

Skills & Competencies

• Strategic Thinking & Business Acumen
• Data Analysis & Statistical Modeling
• Research Design & Methodology Expertise
• Project Management & Budget Oversight
• Stakeholder Engagement & Influence
• Communication & Storytelling
• Adaptability & Problem‑Solving
• Technology Savvy (Excel, SPSS, R, Python, Tableau, etc.)

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our people. As a Senior Manager, you will have access to:

• Leadership development programs that sharpen strategic thinking and executive presence.
• Mentorship from senior leaders across the organization.
• Opportunities to lead high‑impact projects that shape the future of our customer experience.
• Access to industry conferences, webinars, and training workshops.
• Cross‑functional rotations to broaden your skill set and expand your network.

Work Environment & Culture

Our culture is built on collaboration, transparency, and a relentless focus on customer value. You’ll find a supportive environment where ideas are welcomed, experimentation is encouraged, and success is celebrated. We value diversity, equity, and inclusion, and we strive to create a workplace where every team member feels heard and empowered.

Compensation & Benefits

While the exact compensation will be commensurate with experience and qualifications, brighthush offers a comprehensive benefits package designed to support your physical, emotional, and financial well‑being:

• Competitive base salary and performance‑based bonus structure.
• Medical, dental, and vision coverage.
• Paid time off (vacation, sick leave, holidays).
• Retirement savings plan with company match.
• Wellness programs, including gym memberships, mental health resources, and wellness stipends.
• Flexible work arrangements and remote work options.
• Employee assistance programs and financial planning services.
• brighthush bonus, commission, or short‑term incentive program.

How to Apply

If you are passionate about turning customer data into strategic advantage and want to join a forward‑thinking organization that values innovation and impact, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you’re excited about this role.

Join brighthush and help shape the future of retail pharmacy

At brighthush, you’ll have the opportunity to influence the way millions of customers experience healthcare. Your insights will drive product innovation, enhance customer satisfaction, and ultimately improve health outcomes. If you’re ready to take the next step in your career and make a real difference, apply today and become part of our mission to bring brighter, healthier futures to everyone.