Senior Manager of Customer Technical Success – Radiology Imaging Solutions & Digital Transformation Leader for Healthcare Providers at brighthush

About brighthush and the Opportunity

brighthush is a trailblazer in the digital health arena, fusing state‑of‑the‑art technology with an unwavering commitment to compassionate patient care. Our cloud‑native imaging suite—encompassing Picture Archiving and Communication Systems (PACS), Radiology Information Systems (RIS), and AI‑enhanced worklist optimization—empowers radiology teams worldwide to deliver faster, more accurate diagnoses. As we expand our footprint across the Mountain West, West Coast, and beyond, we are seeking a seasoned leader to scale our impact and accelerate the adoption of our solutions.

In the role of Senior Manager of Customer Technical Success, you will be the linchpin that ensures our partners receive world‑class service, achieve operational excellence, and fully realize the value of their investment. Your expertise will shape how radiology practices adopt, integrate, and thrive with our products, driving measurable improvements in patient outcomes and workflow efficiency.

Why brighthush?

At brighthush, technology is a catalyst that amplifies the expertise of clinicians, not a replacement. Our culture is built on five core pillars:

• Innovation – Continuous investment in R&D and a product roadmap that responds to real‑world clinical challenges.
• Collaboration – Cross‑functional teams that break down silos and deliver holistic solutions.
• Impact – Every feature we build directly improves patient outcomes and streamlines radiology workflows.
• Diversity & Inclusion – A workforce that reflects the communities we serve, fostering creativity and empathy.
• Integrity – Transparent communication, ethical data stewardship, and a relentless focus on patient safety.

As a Senior Manager, you will be at the heart of this mission, translating our vision into tangible results for our partners.

Role Overview

This high‑impact position places you at the forefront of customer success, where you will serve as the primary technical steward for a portfolio of high‑profile radiology practices. Your responsibilities span end‑to‑end product implementations, complex platform migrations, and advisory relationships with practice leaders, physicians, and clinical stakeholders. Your leadership will directly influence customer satisfaction, product adoption, and the long‑term success of brighthush’s radiology solutions.

Key Responsibilities

• High‑Touch Customer Relationships – Build and maintain deep, strategic relationships with radiology practice leaders, executive teams, and physician partners. Act as the go‑to technical resource for all product‑related inquiries.
• White‑Glove Technical Account Lead – Deliver premium, personalized support for practice leadership and physician executives. Ensure that every interaction reflects brighthush’s commitment to excellence.
• Practice‑Level Implementation Leadership – Own the full lifecycle of product rollouts, from initial scoping and planning to go‑live and post‑implementation support. Coordinate cross‑functional teams (Implementation, Product Engineering, Clinical Training) to guarantee seamless transitions.
• Platform Migration Oversight – Lead the migration of key sites from the brighthush cloud platform to our proprietary clinical software platform. Manage timelines, site readiness, risk mitigation, and stakeholder communication.
• Senior Escalation Tier – Serve as the highest level of technical escalation for complex OS platform bugs and enhancements. Conduct root‑cause analysis, produce detailed ticket reports, and communicate release schedules to clinical leadership.
• Collaboration & Tool Utilization – Leverage modern collaboration tools such as brighthush Teams, brighthush portal, brighthush cloud services, and brighthush AI productivity suites to streamline daily operations, reporting, and knowledge sharing.
• Continuous Improvement – Identify process gaps, propose enhancements, and champion best practices across the Customer Success organization.
• Data‑Driven Insight Generation – Analyze adoption metrics, usage patterns, and support tickets to uncover trends, forecast needs, and recommend product improvements.
• Stakeholder Advocacy – Represent customer needs in product roadmap discussions, ensuring that the voice of the practice is heard at the highest levels of engineering and product management.

Essential Qualifications

• 7–10+ years of experience in healthcare technology account management, technical client success, or clinical operations management.
• Proven track record of engaging directly with radiology leaders, practice executives, and clinical stakeholders at the executive level.
• Demonstrated success in leading complex healthcare software implementations and platform migrations to completion on time and within scope.
• Strong technical aptitude in root‑cause analysis, escalation management, and translating engineering bug fixes into actionable clinical updates.
• Experience with PACS, RIS, or specialized clinical worklist systems is highly desirable.
• Willingness and ability to travel up to 50% to practice sites nationwide.
• Local residency in the PST or MST time zones.
• Exceptional written and verbal communication skills, with the ability to translate technical concepts for non‑technical audiences.

Preferred Qualifications

• Background in medical device clinical support or sales support.
• Experience with enterprise AI productivity suites and advanced collaboration platforms.
• Knowledge of regulatory compliance frameworks (HIPAA, HITECH) and data security best practices.
• Prior exposure to cloud‑based platform migrations, especially from the brighthush cloud platform to proprietary solutions.
• Strong project management certifications (PMP, Prince2) or equivalent experience.
• Experience leading or mentoring cross‑functional teams in a fast‑paced, high‑growth environment.

Skills & Competencies

• Exceptional communication skills—both written and verbal—tailored to technical and non‑technical audiences.
• Strategic thinking with a customer‑centric mindset.
• Leadership and mentorship abilities to guide cross‑functional teams.
• Analytical mindset with a data‑driven approach to problem solving.
• Adaptability to fast‑paced environments and evolving technology landscapes.
• Proficiency in brighthush Office Suite, brighthush portal, and ticketing/reporting systems.
• Strong organizational skills and the ability to manage multiple priorities simultaneously.

Career Growth & Learning Opportunities

At brighthush, professional growth is a shared journey. As Senior Manager of Customer Technical Success, you will:

• Lead high‑impact initiatives that shape the future of radiology technology.
• Collaborate with senior leaders across Product, Engineering, and Clinical Training to influence product roadmaps.
• Mentor junior Customer Success associates, fostering a culture of continuous learning.
• Participate in industry conferences, webinars, and certification programs to stay ahead of emerging trends.
• Advance into Director or VP roles within Customer Success, Product Management, or Clinical Operations.
• Gain exposure to cutting‑edge AI and cloud technologies through hands‑on project involvement.
• Receive structured career coaching and leadership development programs tailored to your growth trajectory.

Work Environment & Company Culture

brighthush thrives on a culture of innovation, collaboration, and integrity. Our remote‑first model empowers you to work from anywhere within the MST or PST time zones while staying connected through robust virtual collaboration tools. We celebrate diversity, encourage open dialogue, and prioritize work‑life balance. Our team is passionate about improving patient outcomes and is committed to fostering an inclusive environment where every voice is heard.

Key cultural touchpoints include:

• Monthly virtual town halls with the executive team.
• Quarterly hackathons focused on solving real‑world clinical challenges.
• Peer‑to‑peer learning circles and knowledge‑sharing sessions.
• Annual volunteer days that support local health initiatives.

Compensation, Perks, and Benefits

We offer a competitive salary range of $90,000 – $105,000 per year, commensurate with experience. In addition to base pay, you will receive:

• Performance‑based bonuses tied to customer satisfaction and product adoption metrics.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Generous paid time off, including vacation, sick leave, and holidays.
• Professional development stipend and tuition reimbursement.
• Flexible work hours and remote work options.
• Employee wellness programs, including mental health resources and fitness stipends.
• Access to a company‑wide learning platform with courses on leadership, technology, and industry trends.

Travel & Location Requirements

This is a remote, full‑time position. Candidates must reside in the MST or PST time zones. The role requires up to 50% travel to practice sites across the United States, with a focus on the Mountain West and West Coast regions. Travel will be scheduled in advance and coordinated with practice leadership to minimize disruption.

Compliance, Background Checks, and Fair Chance Hiring

brighthush is committed to equal opportunity employment and adheres to all applicable federal, state, and local laws, including California’s Fair Chance Act and the Los Angeles Fair Chance Ordinance. All qualified applicants, including those with criminal histories, will be considered in a manner consistent with these regulations. This position is subject to a comprehensive background check due to the nature of the duties, which involve patient care, handling sensitive data, and operating in environments that require a high level of trust and safety.

How to Apply

If you are a seasoned professional with a passion for radiology technology and a proven ability to lead high‑impact customer success initiatives, we want to hear from you. Join brighthush and help shape the future of diagnostic imaging.