Senior Medical Billing Customer Service Specialist – Remote, Patient‑Focused Billing Support & Call Center Excellence, Driving Revenue Cycle Collaboration & Empowering Patients at brighthush

About brighthush and the Future of Medical Billing

In today’s rapidly evolving healthcare landscape, the way patients interact with their medical bills can either add to their stress or become a source of clarity and confidence. At brighthush, we are on a mission to demystify medical billing and transform it into a transparent, compassionate, and empowering experience. By blending cutting‑edge technology with a human touch, we help patients understand their statements, navigate intricate insurance plans, and resolve disputes with ease.

Our remote‑first model allows us to serve a diverse portfolio of healthcare providers across the United States, connecting patients with the financial systems that keep their care providers running smoothly. As a Senior Medical Billing Customer Service Specialist, you will become the frontline advocate for patients, bridging the gap between their questions and the intricate world of billing codes, insurance policies, and revenue cycle management.

Why Join brighthush?

• Fully Remote Flexibility: Work from the comfort of your home in any of the 27 eligible states, including Michigan, Texas, and California.
• Competitive Compensation: Earn a base rate of $14 per hour, with opportunities for overtime, performance bonuses, and a clear path to higher hourly rates as you grow.
• Career Growth & Development: Access to continuous learning modules, cross‑training in medical billing, insurance verification, and advanced customer service techniques.
• Inclusive Culture: We celebrate diversity, equity, and inclusion. brighthush is an Equal Opportunity Employer committed to hiring veterans, people with disabilities, and members of the LGBTQ+ community.
• Supportive Team Environment: Managers provide regular coaching, real‑time feedback, and a collaborative atmosphere that values every team member’s contribution.
• Impactful Work: Your role directly improves patient experience, reduces billing errors, and supports the financial sustainability of healthcare providers.

Key Responsibilities

As a Senior Medical Billing Customer Service Specialist at brighthush, you will be the frontline advocate for patients navigating their billing statements. Your day‑to‑day tasks will include:

• Answer inbound calls from patients regarding statements, insurance payments, and account balances.
• Provide accurate, up‑to‑date information about patient accounts, billing history, and charges.
• Process credit card payments securely over the phone, ensuring compliance with PCI standards.
• Document all call details, inquiries, and actions taken in our CRM system with precision.
• Escalate complex billing disputes or concerns to the appropriate department (e.g., billing specialists, finance, or compliance).
• Deliver friendly, professional service while handling sensitive billing questions with empathy and discretion.
• Maintain a calm, professional demeanor during high‑volume periods or challenging conversations.
• Adhere to all company policies, procedures, and regulatory requirements (HIPAA, PCI, etc.).
• Participate in ongoing training sessions to stay current on billing codes, insurance policies, and customer service best practices.
• Collaborate with cross‑functional teams to identify process improvements that enhance patient satisfaction and reduce billing errors.
• Track key performance metrics (e.g., call resolution time, customer satisfaction scores) and proactively seek ways to improve them.

Essential Qualifications

• Minimum 1 year of experience in a call center, customer service, or office environment.
• Excellent verbal and written communication skills in English.
• Basic computer proficiency and the ability to quickly learn new software systems.
• Strong attention to detail and accurate documentation skills.
• Ability to multitask, prioritize, and process information efficiently.
• Calm, professional approach when handling challenging calls.
• Patient‑focused attitude and commitment to delivering quality customer service.
• Reliable high‑speed internet connection and a quiet, dedicated workspace.
• Valid U.S. work authorization.

Preferred Qualifications & Skills

• Experience in medical billing, insurance verification, or healthcare customer support.
• Familiarity with billing software (e.g., brighthush, brighthush, brighthush) or CRM platforms.
• Knowledge of HIPAA regulations and data privacy best practices.
• Proficiency in multiple languages (Spanish, French, Mandarin, etc.) is a plus.
• Strong analytical skills and the ability to troubleshoot billing discrepancies.
• Previous experience in a remote or virtual call center environment.
• Certification in medical billing or health information management (e.g., Certified Professional Biller).

Skills & Competencies for Success

• Customer‑Centric Mindset: You genuinely care about the patient’s experience and go the extra mile to resolve their concerns.
• Communication Excellence: Clear, concise, and empathetic communication—both verbal and written—ensures patients feel heard and understood.
• Technical Proficiency: Comfortable navigating multiple software platforms, entering data accurately, and troubleshooting basic technical issues.
• Problem‑Solving: Ability to analyze billing discrepancies, identify root causes, and recommend solutions quickly.
• Time Management: Efficiently handle a high volume of calls while maintaining accuracy and quality.
• Adaptability: Thrive in a fast‑paced environment where priorities can shift rapidly.
• Team Collaboration: Work seamlessly with billing specialists, finance teams, and compliance officers to resolve complex issues.

Career Growth & Learning Opportunities

At brighthush, we believe that every team member’s growth fuels our collective success. As a Senior Medical Billing Customer Service Specialist, you will have access to:

• Career Advancement: Opportunities to move into senior billing roles, team lead positions, or specialized areas such as revenue cycle management.
• Professional Development: Access to online courses, webinars, and certifications in medical billing, compliance, and customer experience.
• Mentorship: Pairing with experienced billing specialists who provide guidance and support.
• Performance Recognition: Employee of the Month awards, spot bonuses, and public acknowledgment of outstanding service.
• Work‑Life Balance: Flexible scheduling options and a remote work model that supports personal commitments.
• Leadership Training: Programs designed to develop future leaders in customer service and revenue cycle management.

Work Environment & Culture at brighthush

Our remote‑first culture is built on trust, transparency, and teamwork. Even though you’ll be working from home, you’ll feel connected to a vibrant community of professionals who share a passion for patient care and operational excellence.

• Weekly virtual team huddles to share updates, celebrate wins, and discuss challenges.
• Monthly town‑hall meetings with leadership to keep you informed about company strategy and growth.
• Open communication channels—Slack, Teams, and email—ensuring you can reach out for help anytime.
• Inclusive policies that respect diverse backgrounds, lifestyles, and perspectives.
• Regular wellness initiatives, including mindfulness sessions, virtual fitness classes, and mental health resources.
• Annual virtual retreats that foster team bonding and professional networking.

Compensation, Perks, and Benefits

While the base hourly rate is $14, we offer a comprehensive benefits package designed to support your well‑being and professional growth:

• Competitive hourly wage with overtime and performance bonuses.
• Health, dental, and vision insurance options (available after a probationary period).
• 401(k) retirement plan with company match.
• Paid time off (PTO), sick leave, and holidays.
• Flexible work schedule and remote work stipend for home office setup.
• Employee assistance program (EAP) for mental health support.
• Continuous learning stipend for certifications, courses, and conferences.
• Access to a company‑wide wellness portal with resources for physical and mental health.
• Recognition programs that celebrate milestones and achievements.

How to Apply

Ready to make a difference in patients’ lives while advancing your career in medical billing? Click the link below to submit your application and join the brighthush family.

Apply to This Position

Join brighthush Today!

At brighthush, we’re redefining what it means to provide exceptional billing support. If you’re a dedicated communicator who thrives in a fast‑paced, patient‑centric environment, we want to hear from you. Your expertise will help patients feel heard, respected, and empowered—one call at a time.

Apply now and become part of a team that values your skills, supports your growth, and celebrates your contributions. Together, we can transform the medical billing experience for patients across the nation.