Senior Mexican Customs & Customer Service Specialist – Global Trade Operations Leader – Remote‑First, Customer‑Centric, High‑Impact Role at brighthush

About brighthush

brighthush has been a cornerstone of the global trade ecosystem for more than seven decades. With a legacy built on innovation, reliability, and an unwavering commitment to customer success, we empower businesses of all sizes to navigate the intricate world of international commerce. From customs brokerage and logistics to compliance and technology‑driven solutions, brighthush delivers end‑to‑end services that make moving goods across borders faster, safer, and more transparent.

Our remote‑first philosophy means that our teams are distributed across North America, Latin America, and beyond. This model gives our professionals the freedom to work from the locations that best fit their lifestyles while staying connected through cutting‑edge collaboration tools and a culture that thrives on continuous improvement.

Why This Role Matters

As a Senior Mexican Customs & Customer Service Specialist, you will be the linchpin that keeps our clients’ supply chains moving smoothly. Your expertise will directly influence the accuracy, speed, and compliance of every import and export transaction that enters or exits Mexico. In a world where trade regulations evolve rapidly, your role ensures that brighthush remains a trusted partner for global commerce.

Key Responsibilities

Your day‑to‑day tasks will span a wide range of activities, each critical to maintaining the high standards our clients expect. Below is a detailed breakdown of what you’ll be doing:

• Client‑Facing Service Excellence: Provide proactive, top‑tier support to clients, vendors, and service providers. Guide them through the acquisition of accurate import/export documentation and resolve any issues that arise.
• IOR File Management: Collaborate with the brighthush MX broker Portfolio Partnership to set up and maintain Mexican Importer of Record (IOR) files, ensuring all data is accurate and up‑to‑date.
• Legal File Integration: Update Mexican legal files on the IOR platform each calendar year, ensuring full compliance with all regulatory requirements.
• Shipment Coordination: Oversee all shipments—air, land, and ocean—for customs clearance. Ensure timely processing and adherence to best‑practice workflows.
• Multi‑Port Clearance: Communicate with and delegate tasks across multiple Mexican ports, aligning with client priorities and instructions.
• Compliance Monitoring: Monitor operations for various compliance categories (V1, RT, F4, A3, etc.) and flag any deviations for immediate action.
• Documentation Preparation: Prepare customs and internal documents required for clearance, maintaining meticulous records and ensuring audit readiness.
• Process Optimization: Prioritize daily tasks, identify bottlenecks, and propose urgent process reviews to improve warehouse and office efficiency.
• High‑Volume Clearance: Manage mid‑to‑high volume shipment clearances across all modes and ports of entry/exit.
• Reporting: Generate daily and weekly status reports for air, land, and ocean shipments, providing actionable insights to stakeholders.
• Vendor Performance Assessment: Evaluate customs operation performance for brighthush MX vendors, ensuring service level agreements are met.
• Trade Compliance Support: Provide timely information and updates on Mexican trade compliance matters to internal teams and clients.
• Audit & Portal Management: Conduct audits on BGSS and shipment documents, ensuring prompt upload to the brighthush Portal.
• Issue Resolution: Handle queries efficiently and professionally, escalating complex issues to the Team Leader or Manager as needed.
• Summary Shipment Integration: Integrate summary shipment data for liquidation box reports.
• Billing Accountability: Produce management reports and maintain full accountability for billing accuracy.
• Quality System Adherence: Perform all duties in conformance with the brighthush Quality System (BQS).
• Additional Projects: Undertake other duties or projects assigned by leadership to support business growth.

Essential Qualifications

• Minimum of 5 years of hands‑on experience in Mexican import/export operations.
• Bachelor’s degree in International Business, International Commerce, International Logistics, or a related field.
• Deep knowledge of Mexican foreign trade legislation, customs regulations, and compliance frameworks.
• Proven track record of delivering exceptional customer service and generating actionable sales leads.
• Strong analytical mindset with the ability to identify, develop, and implement process improvement initiatives.
• Excellent problem‑solving, organizational, and detail‑oriented skills.
• Ability to manage multiple tasks simultaneously while maintaining high quality.
• Team player who can also work independently with minimal supervision.
• Proficient typing skills (above average accuracy and speed).
• Fluent in English (native or equivalent TOEFL 550+).
• Legal eligibility to work in the United States (B1/B2 visa or equivalent).
• Valid passport for international travel if required.

Preferred Qualifications

• Prior customs brokerage or trade compliance experience.
• Experience with Microsoft Office Suite, especially advanced Excel functions.
• Familiarity with Windows operating systems and related software.
• Knowledge of brighthush’s internal systems and processes.

Skills & Competencies

• Strong communication skills—both written and verbal—in Spanish and English.
• Customer‑centric mindset with a passion for problem resolution.
• Adaptability to changing priorities and fast‑paced environments.
• Data‑driven decision making and reporting proficiency.
• Collaboration across cross‑functional teams (operations, compliance, finance).
• Commitment to continuous learning and professional development.

Career Growth & Learning Opportunities

At brighthush, we believe that your career should evolve alongside your ambitions. As a Senior Mexican Customs & Customer Service Specialist, you will:

• Gain exposure to global trade operations across multiple countries and regulatory environments.
• Progress into senior customs brokerage roles, compliance specialist positions, or project management tracks.
• Participate in ongoing training programs, including certifications in customs brokerage, trade compliance, and logistics analytics.
• Leverage mentorship from seasoned professionals who have decades of experience in international trade.
• Contribute to strategic initiatives that shape the future of brighthush’s service offerings.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, innovation, and mutual respect. Our remote‑first model means you can work from the comfort of your home in Mexico while staying connected through:

• Weekly virtual stand‑ups and team huddles.
• Real‑time collaboration tools (Slack, Microsoft Teams, Zoom).
• Access to a shared knowledge base and digital learning portal.
• Regular virtual coffee breaks and social events to foster camaraderie.

We celebrate diversity, encourage creative problem solving, and reward initiative. Your contributions will directly impact our clients’ success and the growth of brighthush.

Compensation & Benefits

While specific salary ranges are tailored to experience and market conditions, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards for remote Mexican customs roles.
• Performance‑based bonuses tied to key metrics such as clearance accuracy, client satisfaction, and process improvements.
• Health and wellness benefits (medical, dental, vision) with options for telehealth services.
• Paid time off, including vacation, sick leave, and public holidays.
• Professional development stipend for courses, certifications, and conferences.
• Flexible work schedule to accommodate personal commitments.
• Access to a comprehensive employee assistance program.

How to Apply

If you are a proactive, detail‑oriented professional with a passion for global trade and customer service, we invite you to join our dynamic team. Click the link below to submit your application and take the first step toward an exciting career with brighthush.