Senior Mid-Market Customer Success Manager – IoT Platform & Enterprise SaaS Champion – Remote – Driving Customer Growth, Operational Excellence, and Sustainable Value at brighthush

About brighthush

brighthush is more than a technology company; it is a catalyst for operational excellence across the globe. Founded in 2015, we have evolved from a nimble startup into a leading enterprise SaaS provider that empowers operators in field services, utilities, long‑haul transportation, school bus fleets, and countless other verticals. With a vibrant community of over 1,000 employees, brighthush delivers data‑driven insights, real‑time visibility, and automated workflows that help businesses become safer, more efficient, and more sustainable.

Our mission is simple yet ambitious: Build solutions that help businesses become safer, more efficient, and more sustainable. By marrying cutting‑edge sensor technology, cloud analytics, and AI‑powered tools, we enable our customers to unlock measurable business value and stay ahead of industry trends.

Why This Role Matters

As brighthush expands its footprint across the United States and beyond, the Senior Mid‑Market Customer Success Manager will play a pivotal role in ensuring that our customers not only adopt the platform but also achieve lasting success and growth. This is a high‑visibility, results‑oriented position that sits at the intersection of technology, strategy, and customer advocacy. If you thrive in a fast‑paced, high‑visibility environment and want to be part of a company that is redefining the future of operations, we want to hear from you.

Key Responsibilities

• Customer Advocacy: Serve as the primary advocate for a portfolio of 100–200 named accounts, ensuring each customer realizes tangible improvements in safety, efficiency, and sustainability.
• Data‑Driven Engagement: Leverage AI‑driven tools to prioritize engagements, forecast renewal and expansion opportunities, and streamline account management workflows.
• Technical Translation: Translate complex technical concepts into clear, actionable insights for non‑technical stakeholders, and coordinate with cross‑functional teams (Sales, Product, Support, Engineering) to resolve issues swiftly.
• Success Planning: Collaborate with customers to develop joint success plans that outline objectives, key performance indicators, and realistic timelines, removing any barriers to achieving business value.
• Discovery & Optimization: Facilitate workshops and discovery sessions to map current operations, identify pain points, and recommend workflow optimizations that maximize the value of the brighthush platform.
• Product Expertise: Maintain deep expertise in the brighthush platform’s capabilities—including advanced integration features—and articulate these benefits to diverse industries.
• Process Improvement: Contribute to the evolution of the Mid‑Market CS function by refining playbooks, workflows, and AI‑powered motions that drive consistency and scalability.
• Culture Champion: Champion brighthush’s cultural principles—Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team—across all interactions and initiatives.

Essential Qualifications

• 2–4+ years of experience in Customer Success, Account Management, Sales, or Strategic Consulting within an enterprise SaaS environment.
• Demonstrated ability to manage high‑visibility roles with strong priority management and emotional intelligence.
• Hands‑on experience supporting or working with technical products, including APIs and integrations.
• Proven track record of building trust and communicating effectively with executives, Sales, Product, Support, Engineering, and end‑users.
• Strong problem‑solving skills and a solutions‑oriented mindset.
• Experience working on Renewal + Growth quotas and driving revenue expansion.
• Academic background: Bachelor’s degree from a four‑year institution.
• Comfortable operating in an unstructured, fast‑paced, and change‑heavy environment.
• Bias for action, big‑picture thinking, and insistence on high standards.
• Experience serving large‑mid‑market solutions at Fortune 500 companies.

Preferred Qualifications

• Prior exposure to the IoT industry or operations‑heavy verticals such as transportation, utilities, or field services.
• Experience using AI tooling to drive efficiency and outcomes in customer success or account management.
• Demonstrated success in building and executing customer success playbooks that scale.
• Fluency in data‑driven decision making and proficiency with analytics dashboards.

Core Skills & Competencies

• Exceptional communication and presentation skills, with the ability to influence at all levels.
• Strategic thinking combined with meticulous execution.
• Customer‑centric mindset and a passion for delivering measurable value.
• Adaptability to evolving technology and market dynamics.
• Strong collaboration skills and a team‑first attitude.
• Proficiency in CRM systems (e.g., brighthush), customer success platforms, and data analytics tools.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to be both challenging and rewarding. As a Senior Mid‑Market Customer Success Manager, you will:

• Progress to senior leadership roles such as Senior Customer Success Manager, Director of Customer Success, or Vice President of Customer Success as you demonstrate impact and leadership.
• Gain exposure to cross‑functional initiatives, including product strategy, go‑to‑market planning, and global expansion projects.
• Participate in continuous learning programs, including industry certifications, leadership workshops, and mentorship from senior executives.
• Leverage our internal knowledge base and AI‑powered tools to stay ahead of industry trends and best practices.

Work Environment & Culture

brighthush thrives on a culture that values innovation, inclusivity, and collaboration. Our remote model empowers employees to work from anywhere in the U.S., fostering a flexible and balanced lifestyle. We celebrate diversity, encourage open dialogue, and reward ideas that drive customer success and operational excellence. As a member of our team, you will:

• Participate in virtual town halls, hackathons, and cross‑departmental projects.
• Engage with a community of passionate professionals who are dedicated to solving real‑world problems.
• Benefit from a supportive environment that prioritizes mental and physical well‑being.

Compensation, Perks, & Benefits

While specific salary ranges are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Competitive base salary with performance‑based bonuses tied to renewal and expansion metrics.
• Comprehensive health, dental, and vision plans.
• Generous parental leave and family‑support programs.
• Professional development stipend to pursue courses, certifications, or conferences.
• Flexible work arrangements and a fully remote model for U.S. candidates.
• Employee stock options and equity participation to share in the company’s growth.
• Wellness initiatives, including virtual fitness classes and mental health resources.

Why Join brighthush?

At brighthush, you will be part of a mission‑driven organization that is reshaping how businesses operate. Your work will directly impact the safety, efficiency, and sustainability of our customers’ operations, while you grow your career in a supportive, forward‑thinking environment. If you are ready to take ownership, drive measurable outcomes, and champion a culture of continuous improvement, we invite you to apply and become a key player in our success story.

Apply Now

Ready to make a difference? Click the link below to submit your application and join the brighthush team.