Senior Mid‑Market Customer Success Manager – EHR & Revenue Cycle Optimization Lead for Remote U.S. Healthcare Practices – Drive Growth & Innovation at brighthush

About brighthush: Pioneering the Future of Healthcare Technology

brighthush is more than a SaaS company; we are a movement that is redefining how medical practices operate in the digital age. With a portfolio of award‑winning solutions that seamlessly integrate electronic health records (EHR), revenue cycle management (RCM), payment processing, marketing automation, and patient experience tools, we empower over 72,000 providers—from solo clinicians to large multi‑specialty groups—to streamline workflows, accelerate revenue, and deliver patient experiences that feel both seamless and personalized.

Our mission is simple yet powerful: make healthcare smarter, faster, and more profitable for every provider. We do this by eliminating the silos that traditionally slow growth, allowing our partners to focus on what they do best—caring for patients.

At brighthush, culture is built on innovation, collaboration, and continuous learning. We celebrate curiosity, encourage experimentation, and reward results. Whether you’re a seasoned professional or an ambitious newcomer, you’ll find a place where your ideas matter and your career can thrive.

Why brighthush? The Vision & Mission

In an industry where technology often feels fragmented, brighthush offers a unified platform that brings together the most critical components of a modern practice. Our vision is to create a world where every healthcare provider can operate at peak efficiency, freeing up time to focus on patient care. By driving digital transformation across the entire revenue cycle, we help practices reduce denial rates, shorten accounts receivable days, and increase overall profitability.

We are committed to:

• Delivering data‑driven insights that enable smarter decision‑making.
• Providing scalable solutions that grow with our customers.
• Fostering a culture of continuous improvement for both our team and our clients.

Role Overview: Your Impact as a Senior Mid‑Market Customer Success Manager

As a Senior Mid‑Market Customer Success Manager, you will be the linchpin between our technology and the healthcare providers who rely on it. You will own a portfolio of mid‑market practices, ensuring they not only adopt our platform but also realize tangible business outcomes—faster collections, reduced denial rates, and higher patient satisfaction.

In this role, you will:

• Serve as the primary advocate for our customers, translating their needs into actionable insights for product and engineering teams.
• Drive adoption of our EHR, RCM, and payment workflows, turning complex processes into streamlined, data‑driven operations.
• Own the end‑to‑end lifecycle of escalations, from initial discovery to resolution, ensuring a seamless experience for both the customer and our internal stakeholders.
• Partner with sales, product, and support to uncover expansion opportunities and secure renewals.

Key Responsibilities

• Customer Portfolio Management – Own a book of mid‑market healthcare customers, focusing on retention, expansion, and overall health.
• Platform Expertise – Become the go‑to expert on our EHR platform, including clinical, operational, RCM, and payment workflows.
• Consultative Engagements – Lead workflow‑driven conversations to assess needs, identify gaps, and recommend best practices that drive measurable outcomes.
• Adoption & Optimization – Champion adoption initiatives, ensuring customers achieve high usage and realize ROI.
• Escalation Leadership – Own escalations end‑to‑end, coordinating with Product, Engineering, RCM, Support, and Sales to deliver swift, effective resolutions.
• Risk Management – Proactively identify risk factors and implement mitigation plans to safeguard customer success.
• Business Reviews – Conduct regular business reviews focused on usage, workflow efficiency, and financial performance.
• Renewal & Expansion – Identify and manage renewal and expansion opportunities, driving revenue growth.
• Data & Forecasting – Maintain accurate account health and forecasting in Salesforce (or equivalent CRM).

Essential Qualifications

• 4–7 years of experience in Customer Success, Account Management, Healthcare Consulting, Implementation, or Support.
• Direct experience supporting or delivering an EHR platform.
• Deep understanding of EHR, RCM, and healthcare payment workflows.
• Proven expertise in escalation management, including executive‑level situations.
• Strong cross‑functional partnership skills and the ability to influence without authority.
• Technical aptitude and comfort diving into workflows and data.
• Excellent communication and stakeholder management skills.

Preferred Background

• Background in healthcare billing, claims, or practice operations.
• Experience supporting mid‑market healthcare organizations.
• Familiarity with healthcare financial KPIs (AR days, denial rates, collections).
• Experience with Salesforce and Customer Success tooling.

Skills & Competencies for Success

• Strategic Thinking – Ability to see the big picture while managing day‑to‑day details.
• Analytical Acumen – Comfortable interpreting data dashboards, financial reports, and workflow metrics.
• Customer‑Centric Mindset – Passion for building long‑term relationships and delivering measurable value.
• Problem‑Solving – Quick to diagnose issues, propose solutions, and drive implementation.
• Collaboration & Influence – Thrive in cross‑functional teams and influence product direction.
• Adaptability – Navigate a fast‑paced, evolving environment with agility.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people as much as we invest in our technology. Here’s what you can expect:

• Rapid Advancement – Clear pathways from Customer Success Manager to Senior Manager, Director, or even VP of Customer Success.
• Learning & Development – Access to industry conferences, certifications, and internal knowledge‑sharing sessions.
• Impact – Directly influence the success of thousands of healthcare providers and shape the future of our platform.
• Collaboration – Work with cross‑functional teams that include Product, Engineering, Sales, and Support, fostering a holistic view of the business.
• Flexibility – Work from anywhere in the United States, with the option to join us in our offices in Denver, Colorado, or other North American locations.

Work Environment & Culture

brighthush is a distributed, remote‑first organization that values autonomy, accountability, and results. Our culture is built on:

• Transparency – Open communication, regular town halls, and a data‑driven approach to decision making.
• Inclusivity – A diverse workforce that celebrates different perspectives and backgrounds.
• Innovation – A safe space to experiment, fail fast, and iterate quickly.
• Well‑being – Comprehensive health and wellness benefits, annual wellness stipend, and generous paid time off.

Compensation & Benefits

We offer a competitive total compensation package that includes:

• Base Salary – $80,000 to $90,000 USD per year, depending on location and experience.
• On‑Target Earnings (OTE) – Base plus commission, with the potential to exceed $120,000 USD annually.
• 401(k) Plan – 4% match with immediate vesting.
• Health & Wellness – Robust medical, dental, and vision coverage, plus an annual wellness stipend.
• Flexible Time Off – Unlimited paid time off (FTO) to support work‑life balance.
• Employee Stock Purchase Program – Opportunity to own a piece of brighthush.
• AI & Innovation Support – Access to approved AI tools to enhance productivity and creativity.

How to Apply

If you’re passionate about transforming healthcare through technology and thrive in a fast‑paced, collaborative environment, we want to hear from you. Submit your application through our careers portal and join a team that’s dedicated to making a real difference in the lives of healthcare providers and their patients.

We’re an equal‑opportunity employer. brighthush values diversity and is committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

Ready to take the next step in your career? Apply now and help us shape the future of healthcare technology.