Senior Multilingual Customer Success Leader – Japanese & Korean – Driving Enterprise Adoption, Retention, and Expansion on brighthush’s Global Collaboration Platform – Strategic Partnerships & Growth Architect

About brighthush

brighthush is a pioneer in cloud‑based collaboration, redefining how teams around the world connect, share, and innovate from any location. With a mission to dissolve borders and unite people, our secure, AI‑powered platform is trusted by thousands of enterprises across finance, manufacturing, media, technology, and beyond. We are relentlessly focused on innovation, continuously refining our product to meet the evolving demands of modern workforces and to harness the power of generative AI, advanced data analytics, and secure cloud architecture.

Why brighthush is the Place to Accelerate Your Career

At brighthush, we don’t just build software – we build the future of work. Our culture is built on curiosity, collaboration, and a relentless drive to solve real problems for real people. If you thrive in a fast‑moving, data‑driven environment and want to see the direct impact of your work on global enterprises, brighthush offers the platform, the people, and the purpose to make that happen.

• Global Reach, Local Insight: While our customers span continents, we pride ourselves on deep local expertise. In Japan and Korea, you will be the bridge that translates global best practices into culturally resonant solutions.
• Impact at Scale: Our platform serves millions of users. Your work will shape how entire organizations unlock productivity, security, and collaboration.
• Growth‑First Culture: We invest in continuous learning, mentorship, and clear career pathways. Your success is our success.
• Diversity & Inclusion: Every voice matters. We celebrate diverse perspectives and foster an environment where innovation thrives.
• Future‑Ready Technology: We are at the forefront of generative AI, data analytics, and secure cloud architecture, giving you the chance to work with cutting‑edge tools.

Role Overview

As a Senior Multilingual Customer Success Leader for Japan and Korea, you will own the post‑sale journey for a portfolio of high‑value enterprise clients. Your mandate is to ensure customers realize maximum value from brighthush’s platform, driving adoption, retention, and expansion. You will collaborate with product, engineering, sales, and support teams to translate business needs into actionable insights and deliver measurable outcomes.

Key Responsibilities

• Build Trusted Partnerships: Cultivate deep relationships with executive sponsors, business leaders, IT administrators, and other key stakeholders across each customer organization.
• Own Customer Strategy: Develop and execute a strategic roadmap for each account, setting clear adoption milestones, identifying risks, and championing value realization.
• Technical Fluency: Master the brighthush platform—security, configuration, integrations, governance—and engage confidently with IT teams to troubleshoot, optimize, and expand usage.
• Translate Business Needs: Understand each customer’s technical environment and business objectives, converting them into actionable use cases, recommendations, and feedback for internal teams.
• Lead Strategic Engagements: Conduct product education sessions, use‑case workshops, Success Business Reviews, and value‑based renewal discussions that connect platform capabilities to measurable business outcomes.
• Collaborate Cross‑Functionally: Align with Sales, Product, Support, Legal, Finance, and other teams to remove blockers, mitigate renewal risks, and uncover expansion opportunities.
• Advocate Customer Voice: Use customer insights, usage data, and stakeholder feedback to prioritize actions, shape playbooks, and drive continuous improvement.
• Drive Data‑Driven Decisions: Leverage analytics to assess health scores, forecast churn, and recommend upsell or cross‑sell opportunities.
• Mentor & Coach: Share best practices with junior team members and contribute to the development of the Customer Success playbook.
• Represent brighthush at Events: Attend industry conferences, webinars, and local meetups to showcase our platform and gather market intelligence.
• Champion Cultural Alignment: Ensure that all communications and solutions respect local customs, language nuances, and business etiquette in Japan and Korea.
• Drive Continuous Improvement: Identify process gaps, propose enhancements, and work with cross‑functional teams to implement best‑practice workflows.

Essential Qualifications

• 4+ years of experience in B2B SaaS Customer Success, Account Management, Solutions Consulting, or Professional Services, with a proven track record of driving product adoption and business value.
• Business and commercial acumen, including experience owning renewals, early renewal planning, and coordinating with Sales to support retention and growth.
• Technical aptitude and product curiosity—able to learn new SaaS products quickly, engage with IT administrators, and translate capabilities into practical guidance.
• Strong relationship‑building skills across all levels—from technical administrators to executive stakeholders—within Japanese and Korean customer organizations.
• Analytical mindset: use customer insights, usage data, and business context to assess health, identify risks, prioritize actions, and recommend solutions.
• Proactive self‑starter who can navigate ambiguity, take ownership of customer plans, and collaborate effectively with Sales, Product, Support, Legal, Finance, and other teams.
• Bachelor’s degree or equivalent practical experience.
• Fluent spoken and written Japanese (business level) and Korean (business level). Proficiency in English for global collaboration.
• Willingness to travel within Japan and Korea for customer visits, and internationally for company offsites and sales kickoffs.

Preferred Qualifications

• Experience owning or contributing to customer renewals and retention, with demonstrable examples of risk identification, mitigation, and successful renewal outcomes.
• Experience managing strategic relationships with multiple stakeholders, navigating complex decision‑making processes, and adapting to evolving business priorities—ideally in Japan or Korea.
• Track record of developing and presenting executive business reviews that link product adoption to business value and continued investment.
• Experience working with channel partners and navigating partner‑led customer relationships.
• Familiarity with CRM, customer‑success, health‑scoring, or renewal‑management systems, and using usage data or ROI analysis to guide retention and growth.
• Experience with multiple SaaS products and an interest in generative AI and related technologies.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and translate it into actionable plans.
• Communication: Clear, concise, and persuasive communication across cultures and technical levels.
• Problem Solving: Analytical and creative approaches to complex challenges.
• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences.
• Adaptability: Thrive in a fast‑moving, evolving environment.
• Data‑Driven Decision Making: Use metrics and analytics to guide actions.
• Collaboration: Work effectively with cross‑functional teams.

Durable Skills & AI Fluency

We believe that the future of work is built on human judgment amplified by AI. The following durable skills are essential for success at brighthush:

• Awareness: Understand yourself and others, fostering empathy and self‑reflection.
• Judgment: Evaluate information and make decisions in complex, ambiguous situations.
• Adaptability: Learn, adjust, and remain effective amid change.
• Connection: Communicate, collaborate, and build trust across diverse teams.

To learn more about why these skills matter and the data that supports thriving through change, read this blog post from brighthush’s Chief People Officer.

Career Growth & Learning Opportunities

• Structured career ladder with clear milestones for advancement to Senior Customer Success Manager, Director of Customer Success, and beyond.
• Access to internal training programs, certifications, and industry conferences to deepen technical and business expertise.
• Mentorship from senior leaders and cross‑functional peers, fostering a culture of knowledge sharing.
• Opportunity to influence product roadmap through customer insights, ensuring that the platform evolves to meet market demands.
• Regular hackathons, workshops, and innovation challenges to spark creativity and cross‑team collaboration.
• Participation in global leadership forums and strategy sessions.

Work Environment & Culture

• Hybrid work model: flexible remote options combined with collaborative in‑office hubs in Tokyo and Seoul.
• Inclusive, collaborative culture that values diverse perspectives and encourages open dialogue.
• Regular team events, hackathons, and cross‑functional workshops to spark innovation.
• Commitment to work‑life balance, with generous paid time off, parental leave, and wellness programs.
• Employee resource groups and community initiatives that celebrate cultural diversity.
• Transparent communication from leadership and a flat hierarchy that empowers employees to take ownership.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonus structure tied to customer success metrics.
• Equity or stock‑option program to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development budget and tuition reimbursement.
• Employee wellness initiatives, including gym memberships and mental health resources.
• Flexible work arrangements and remote‑friendly policies.

How to Apply

If you are ready to make a tangible impact on enterprise customers in Japan and Korea, and you’re excited to grow your career with a forward‑thinking, globally‑scaled organization, we’d love to hear from you.

Click the link below to submit your application and join brighthush’s mission to empower teams worldwide.

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