Senior Multilingual Polish Customer Support Specialist – Remote – Insurance & FinTech Champion of Customer Experience at brighthush

Welcome to brighthush – Where Insurance Meets Innovation

At brighthush, we are rewriting the narrative of insurance for a digital‑first world. By blending cutting‑edge technology with a human‑centric approach, we transform intricate policies into clear, actionable guidance that customers can trust. With a presence across Europe, North America, and Asia, brighthush operates as a truly global, remote‑first organization that empowers teams to work from anywhere in Europe while staying tightly connected to a vibrant, collaborative culture.

Our mission is simple yet bold: make protection simple, transparent, and genuinely customer‑centric. We believe the best ideas emerge when people feel heard, respected, and challenged. That’s why we invest heavily in professional development, mentorship, and cross‑functional mobility. Whether you’re a seasoned veteran or a recent graduate, you’ll find a culture that values curiosity, collaboration, and the courage to experiment.

Why This Role Is a Game‑Changer

In the insurance industry, trust and clarity are everything. As the first point of contact for our Polish‑speaking customers, you will be the voice that turns confusion into confidence. Your interactions will directly influence customer satisfaction scores, retention rates, and the overall reputation of brighthush. By delivering empathetic, accurate, and efficient support, you’ll help shape the future of how people experience insurance.

Key Responsibilities

• Deliver Exceptional Polish‑Language Support: Handle inbound calls, emails, and live chat inquiries from Polish‑speaking customers, ensuring every interaction reflects brighthush’s commitment to quality and professionalism.
• Resolve Policy‑Related Queries: Provide clear, concise explanations of policy terms, coverage details, and claim procedures, helping customers navigate complex insurance concepts with ease.
• Accurate Documentation: Log every customer interaction in our internal CRM system, maintaining meticulous records that support future reference, quality audits, and data analytics.
• Collaborate Across Teams: Work closely with underwriting, claims, and technical support teams to resolve escalated issues, share insights, and improve service processes.
• Continuous Improvement: Participate in regular training sessions, share best practices, and contribute to the development of knowledge bases, FAQs, and self‑service tools.
• Maintain Service Standards: Adhere to key performance indicators (KPIs) such as average handling time, first‑contact resolution, and customer satisfaction scores, striving to exceed targets.
• Champion Customer Advocacy: Act as the customer’s advocate within the organization, ensuring that their feedback informs product development and service enhancements.
• Proactive Issue Identification: Monitor customer interactions for recurring pain points and collaborate with product teams to propose solutions that enhance the user journey.
• Support Multilingual Initiatives: Assist in translating and localizing support content to ensure consistency across all language channels.
• Adhere to Compliance Standards: Follow all regulatory guidelines and internal policies related to data privacy, security, and customer confidentiality.

Essential Qualifications

• Fluency in Polish: Native‑level speaking and writing skills are required to communicate effectively with customers.
• English Proficiency: Minimum B1 level in spoken and written English to collaborate with international teammates and access training materials.
• Customer‑Centric Mindset: Demonstrated ability to listen actively, empathize, and provide solutions that meet customer needs.
• Problem‑Solving Skills: Strong analytical thinking and the capacity to troubleshoot issues quickly and accurately.
• Independent Work Ethic: Proven track record of managing time, priorities, and tasks autonomously in a remote setting.
• Team Player: Willingness to collaborate, share knowledge, and support colleagues across functions.
• Technical Aptitude: Comfortable navigating multiple software tools, databases, and basic troubleshooting.
• Adaptability: Ability to learn new processes, policies, and technologies as the company evolves.

Preferred Qualifications

• Experience in a call center, customer support, or related role within the insurance or financial services sector.
• Familiarity with CRM platforms (e.g., brighthush) and call‑routing systems.
• Knowledge of insurance products, policy structures, and claim processes.
• Experience working in a remote, distributed team environment.
• Additional language skills (e.g., English, German, French) are a plus.

Key Skills & Competencies

• Communication: Clear, concise, and persuasive verbal and written communication in Polish and English.
• Technical Proficiency: Comfortable using multiple software tools, navigating databases, and troubleshooting basic technical issues.
• Time Management: Ability to juggle multiple calls, tickets, and tasks while maintaining high quality.
• Adaptability: Quick to learn new processes, policies, and technologies as the company evolves.
• Customer Empathy: Genuine concern for customer well‑being and a drive to resolve their concerns effectively.
• Data‑Driven Mindset: Comfortable interpreting metrics, identifying trends, and suggesting improvements.
• Collaboration: Willingness to work cross‑functionally and share insights with teammates.
• Continuous Learning: Eagerness to stay updated on industry trends and new technologies.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the industry we serve. As a Customer Support Specialist, you’ll have the chance to:

• Advance to Senior Support Roles: Transition into senior or lead positions within the support team, overseeing projects and mentoring new hires.
• Cross‑Functional Mobility: Move into underwriting, claims, or product management roles, leveraging your deep customer insight.
• Global Projects: Participate in international initiatives that shape the future of insurance technology and customer experience.
• Professional Development: Access online courses, certifications, and workshops in customer service, data analytics, and industry knowledge.
• Leadership Training: Structured programs to develop leadership skills, preparing you for managerial roles.
• Innovation Labs: Join cross‑disciplinary teams that experiment with AI, chatbots, and automation to improve support efficiency.
• Mentorship Programs: Pair with senior leaders who guide your growth and help you navigate your career trajectory.

Work Environment & Company Culture

brighthush’s culture is built on transparency, collaboration, and a shared commitment to customer success. We celebrate diversity and encourage every team member to bring their authentic self to work. Our remote model means you can work from any European location, supported by:

• Flexible working hours that accommodate different time zones.
• Regular virtual team‑building events, hackathons, and wellness sessions.
• A robust internal communication platform that keeps everyone connected.
• Access to a global network of peers, mentors, and industry experts.
• Annual virtual retreats that bring the entire organization together for learning and celebration.
• Inclusive policies that support work‑life balance, mental health, and continuous learning.

Compensation, Perks, and Benefits

While specific salary ranges may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary aligned with market standards for remote customer support roles.
• Performance‑based bonuses tied to customer satisfaction metrics and team goals.
• Health and wellness benefits, including health insurance options and mental‑health support.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development stipend to cover courses, conferences, and certifications.
• Referral bonus program rewarding employees who bring in top talent.
• Equity or stock‑option plans for long‑term employees, reflecting our growth trajectory.
• Access to a company‑wide learning platform with courses on communication, technology, and leadership.
• Monthly wellness stipend for gym memberships, meditation apps, or other self‑care activities.

How to Apply

If you’re ready to bring your Polish language skills, customer‑service passion, and problem‑solving mindset to a forward‑thinking, remote‑first company, we’d love to hear from you. Click the link below to submit your application and join the brighthush family.

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Join brighthush – Where Your Voice Makes a Difference

At brighthush, every call, every email, and every interaction is an opportunity to build trust, solve real problems, and shape the future of insurance. If you’re driven by a desire to help people, thrive in a dynamic, multicultural environment, and want to grow your career while working remotely, this role is for you. Apply today and become a vital part of a company that is making insurance simple, transparent, and customer‑centric for millions worldwide.

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