Senior Native Czech Crypto Trading Support Consultant – Customer Experience Specialist, Remote Full‑Time – brighthush

About brighthush

brighthush is a global pioneer in Support‑as‑a‑Service, delivering secure, high‑quality customer support and experience (CX) solutions to technology companies across more than 30 countries. With a presence in eight world‑class hubs and a multilingual team that speaks over 60 languages, we empower our clients to scale their support operations while maintaining the personal touch that sets them apart in the digital economy. Since 2010, brighthush has evolved from a niche outsourcing provider into an industry benchmark for premium, tech‑savvy support, and we’re now expanding our footprint in the fast‑evolving crypto trading arena.

Why brighthush?

• Innovation at Scale – Work with cutting‑edge blockchain platforms and help shape the future of digital finance.
• People‑First Culture – We treat every team member like a valued client, offering unlimited support, personalized growth plans, and a collaborative environment.
• Remote‑First Flexibility – Fully remote work from anywhere in the world, with a flexible schedule that respects your life outside of work.
• Competitive Compensation – USD salary, performance bonuses, and a rewards system that recognizes your contributions.
• Career Growth – Structured learning pathways, mentorship, and the opportunity to move into senior support, product, or operations roles.

Position Overview

As a Native Czech Crypto Trading Support Consultant at brighthush, you will be the frontline voice for our crypto trading platform’s users. You’ll provide real‑time assistance via live chat and email, ensuring that every customer receives accurate, timely, and friendly support. Your role will be pivotal in maintaining user satisfaction, driving platform adoption, and feeding valuable feedback back to our product and engineering teams.

Key Responsibilities

• Deliver high‑quality, empathetic support to crypto traders in Czech and English through live chat and email.
• Resolve inquiries, complaints, and technical issues with a focus on speed, accuracy, and customer delight.
• Maintain up‑to‑date knowledge of the trading platform’s features, updates, and market conditions.
• Build and nurture long‑lasting relationships with users, turning first‑time visitors into loyal advocates.
• Collect and analyze customer feedback, providing actionable insights to product and management teams.
• Identify patterns in support tickets and propose process improvements to enhance team efficiency.
• Adapt to a fast‑paced environment, working flexible shifts that may include weekends and holidays.
• Collaborate with cross‑functional teams (product, compliance, marketing) to resolve complex issues.
• Adhere to brighthush’s quality standards, data privacy policies, and regulatory compliance requirements.

Essential Qualifications

• Native Czech speaker with strong written and spoken English (minimum C1 level).
• Minimum 6 months of live chat support experience, preferably in crypto or financial services.
• Strong analytical, logical thinking, and problem‑solving skills.
• Positive, responsible attitude with a customer‑centric mindset.
• Basic financial knowledge or experience in banking/payments is a plus.
• Familiarity with the crypto industry, blockchain concepts, and trading terminology.
• Experience with CRM systems (e.g., Zendesk, Freshdesk) is advantageous.
• Personal laptop or desktop with at least 8 GB RAM and a stable internet connection (minimum 50 Mbps download / 40 Mbps upload).

Preferred Qualifications

• Prior experience in a high‑volume, multilingual support environment.
• Knowledge of regulatory frameworks affecting crypto trading (KYC, AML, GDPR).
• Experience with data analytics tools (Excel, Tableau, Power BI) to track support metrics.
• Fluency in additional languages (e.g., German, French) to broaden customer reach.

Skills & Competencies

• Communication – Clear, concise, and friendly communication in Czech and English.
• Technical Aptitude – Quick learning curve for new platforms, APIs, and support tools.
• Customer Empathy – Ability to understand user frustrations and respond with genuine care.
• Time Management – Prioritize tasks in a dynamic environment while meeting SLA targets.
• Team Collaboration – Work effectively with remote teammates across time zones.
• Adaptability – Thrive in a constantly evolving crypto market and support landscape.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the support you provide. When you join us, you’ll gain access to:

• Structured onboarding and intensive training covering crypto fundamentals, platform usage, and support best practices.
• Mentorship from senior support specialists and product managers.
• Regular performance reviews with clear pathways to promotion (Senior Support Specialist, Team Lead, Product Analyst).
• Cross‑departmental projects that expose you to product development, compliance, and marketing.
• Access to industry conferences, webinars, and certifications (e.g., Certified Blockchain Professional).

Work Environment & Culture

brighthush’s culture is built on transparency, respect, and continuous improvement. We celebrate diversity and encourage every team member to bring their authentic self to work. Our remote‑first model means you can work from the comfort of your home office, while still feeling connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Open communication channels (Slack, Microsoft Teams) for instant collaboration.
• Annual virtual retreats and quarterly virtual coffee breaks.
• Inclusive policies that support work‑life balance, mental health, and personal growth.

Compensation & Benefits

While specific terms will be outlined in your offer, brighthush typically offers:

• Competitive USD salary aligned with market rates for crypto support roles.
• Performance‑based bonuses and a rewards system for outstanding contributions.
• Paid intensive training and a probation period with full support.
• Referral bonuses for bringing talented peers into the brighthush family.
• Health and wellness resources, including virtual fitness classes and mental health support.
• Flexible working hours and the ability to choose your preferred shift schedule.
• Access to a comprehensive benefits portal with tools for financial planning, learning, and career development.

How to Apply

If you’re passionate about blockchain, thrive in a fast‑paced, customer‑centric environment, and want to be part of a forward‑thinking team, we’d love to hear from you. Submit your resume in English, highlighting your relevant experience and why you’re the perfect fit for brighthush.

Ready to take the next step? Apply to this job now and join the brighthush family.

Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are made without regard to race, color, religion, gender, sexual orientation, age, disability, veteran status, or any other protected characteristic.