Senior Night Shift Customer Service Specialist – English‑Fluent Remote iGaming Support Champion – Driving Global Player Experience Excellence at brighthush

Welcome to brighthush – Where Innovation Meets Exceptional Player Experience

For more than six decades, brighthush has been a trailblazer in the online gaming arena. From its humble beginnings as a traditional bookmaker in 1963 to launching the first online sportsbook in 2002, brighthush has consistently pushed the envelope, redefining what it means to deliver sports betting, casino gaming, poker, and bingo experiences that captivate millions worldwide. Today, we operate in over 20 countries, offering a vibrant mix of games that keeps players engaged, entertained, and coming back for more. Our unwavering commitment to regulatory compliance, responsible gaming, and world‑class customer service has earned us the reputation of the industry’s gold standard. At brighthush, we don’t just provide games – we build communities. Players trust us to deliver fair play, secure transactions, and instant support whenever they need it. That trust is built on a foundation of transparency, innovation, and a relentless focus on the customer.

Why brighthush is the Ideal Place for Your Next Career Move

At brighthush, we believe that our people are the heart of our success. We offer a truly global, multicultural, and inclusive environment where every voice is heard and every idea is valued. Whether you’re a seasoned professional or just starting your career in customer support, you’ll find a culture that encourages curiosity, continuous learning, and a genuine desire to deliver world‑class service.

• Remote‑First Flexibility – Work from anywhere while staying connected to a vibrant, international team.
• Career Acceleration – Structured learning paths, mentorship, and clear promotion tracks.
• Impactful Work – Your daily interactions shape the experience of millions of players worldwide.
• Innovation Hub – Collaborate with product, marketing, and compliance teams to drive new features and improve service.
• Inclusive Culture – Diversity, equity, and inclusion are woven into every aspect of our operations.

Role Overview – Night Shift Customer Service Specialist

We’re looking for a dedicated Night Shift Customer Service Specialist who speaks fluent English and thrives in a fast‑paced, remote setting. In this role, you’ll be the frontline champion for our global player base, handling inquiries via email, live chat, and telephone, translating promotional content, and managing customer accounts—all while upholding our rigorous responsible gaming standards.

Key Responsibilities

• Deliver timely, accurate, and courteous support to English‑speaking customers across multiple channels (email, live chat, phone).
• Collaborate with cross‑functional teams (Marketing, Compliance, Technical Support) to resolve issues and enhance the customer journey.
• Translate promotional texts, survey questions, and other marketing materials into the local language, ensuring cultural relevance and clarity.
• Maintain and update customer account information, ensuring data integrity and compliance with privacy regulations.
• Apply responsible gaming policies to identify and assist players who may need support, including self‑exclusion requests and deposit limits.
• Track and report on key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.
• Participate in continuous improvement initiatives, sharing insights and best practices to elevate service quality.
• Adhere to night‑shift schedules, demonstrating flexibility and reliability in a 24/7 operational environment.

Essential Qualifications

• Fluent in written and spoken English, with exceptional communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM platforms.
• Prior experience in customer service—whether face‑to‑face, online chat, or telephone—demonstrating empathy, problem‑solving, and patience.
• Strong multitasking abilities, with a proven track record of managing multiple concurrent tickets while maintaining high quality.
• Excellent time‑management skills, capable of meeting tight deadlines and adapting to shifting priorities.
• Comfortable working night shifts, with a flexible schedule that aligns with the brighthush global operations.

Preferred Qualifications

• Additional language proficiency (e.g., Spanish, French, German) is a significant advantage, enabling broader customer coverage.
• Experience in the iGaming or online gambling industry, with a solid understanding of regulatory frameworks and responsible gaming practices.
• Background in translation or localization, ensuring accurate and culturally appropriate content.
• Knowledge of data privacy laws (GDPR, CCPA) and experience handling sensitive customer information.

Skills & Competencies

• Customer‑centric mindset with a passion for exceeding expectations.
• Analytical thinking and problem‑solving under pressure.
• Strong interpersonal skills, fostering teamwork and collaboration across departments.
• Adaptability to new technologies, processes, and evolving industry trends.
• Resilience and emotional intelligence, especially when dealing with high‑stress scenarios.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in your professional development. You’ll have access to:

• Structured onboarding and continuous training programs covering product knowledge, compliance, and customer service excellence.
• Mentorship from senior agents and managers, providing guidance and career advice.
• Internal mobility pathways to roles in Operations, Compliance, Marketing, and Product Management.
• Regular workshops, webinars, and certifications in areas such as conflict resolution, data analytics, and industry regulations.
• Annual performance reviews with clear, measurable goals and pathways to promotion.

Work Environment & Culture

Our remote‑first approach means you can work from the comfort of your home while staying connected to a global team. We value:

• Flexibility: A hybrid model that blends remote work with occasional in‑office collaboration.
• Well‑being: Annual wellbeing allowance, health insurance, and mental health resources.
• Community: Regular virtual team events, game nights, and cultural celebrations.
• Diversity & Inclusion: A workplace where every voice is heard and respected.

Compensation & Perks

While specific figures vary by location and experience, our compensation package typically includes:

• Competitive base salary plus a performance‑based bonus scheme.
• Work‑from‑home allowance to support your home office setup.
• Wellbeing allowance and private health insurance.
• Life, disability, and travel insurance coverage.
• Optional pension plan for long‑term financial security.
• Discounts with local partners and retailers.
• Relocation package for international hires, including flights, accommodation, and a relocation bonus.

How to Apply

Ready to elevate your career in the dynamic world of iGaming? Submit your application through our careers portal. We review applications on a rolling basis, so don’t wait—apply today and join a team that values innovation, integrity, and impact.

Closing Statement

At brighthush, we’re not just offering a job—we’re offering a journey. If you’re passionate about delivering exceptional customer experiences, thrive in a fast‑moving environment, and want to be part of a company that sets industry standards, we want to hear from you. Join us, and let’s create unforgettable moments for players worldwide together.