Senior Night‑Shift Customer Support Specialist – AI‑Powered Real Estate Platform Expert, English‑Fluent Technical Troubleshooter, Remote Europe/Ukraine (5:30 PM – 2:30 AM EET) – 24/7 Client Success Champion at brighthush

About brighthush – Pioneering the Future of Real‑Estate Technology

brighthush is more than a software company; it is a movement that is reshaping how the global real‑estate market operates. By weaving artificial intelligence into intuitive, data‑rich workflows, our platform empowers commercial teams worldwide to close deals faster, reduce operational friction, and unlock new revenue streams. Whether you are a seasoned broker, a tech‑savvy analyst, or a customer‑centric support professional, you will find a dynamic environment where innovation meets impact.

Why Join brighthush?

We are on a mission to democratize real‑estate intelligence, and we need passionate, resilient people to keep our community thriving 24/7. As a Night‑Shift Customer Support Specialist, you will be the heartbeat of our global service, ensuring that every client interaction is handled with precision, empathy, and a deep understanding of our AI‑driven platform. Your work will directly influence product evolution, customer satisfaction, and the overall success of our clients.

Role Overview – Your Impact in the Night Shift

As the first line of defense during the most active market hours, you will:

• Resolve Complex Issues: Diagnose and fix a wide range of technical problems, from UI glitches to backend data sync errors.
• Advocate for Customers: Translate user pain points into actionable insights for engineering and product teams.
• Maintain High Service Levels: Keep response times and resolution rates within industry‑leading benchmarks.
• Drive Continuous Improvement: Identify recurring patterns and propose process enhancements.

Key Responsibilities – Your Day‑to‑Day Impact

• Triage and Resolve: Quickly assess incoming support tickets, prioritize based on severity, and resolve issues using your deep knowledge of brighthush’s product suite.
• Technical Troubleshooting: Diagnose and fix complex problems across our platform, from user interface glitches to backend data sync errors.
• Case Queue Management: Maintain an organized, up‑to‑date queue, ensuring no ticket falls through the cracks and that all clients receive timely responses.
• Clear Communication: Draft concise, professional bug reports and client responses in English, translating technical details into user‑friendly language.
• Knowledge Base Enhancement: Contribute to and refine our internal knowledge base, ensuring that solutions are documented for future reference.
• Collaboration with Engineering: Work closely with product and engineering teams to relay recurring issues, propose feature improvements, and participate in sprint planning.
• Performance Metrics: Track and report on key performance indicators such as response time, resolution rate, and customer satisfaction scores.
• Continuous Improvement: Identify patterns in support tickets and recommend process enhancements to reduce repeat incidents.
• Client Advocacy: Serve as the voice of the customer within brighthush, ensuring that user feedback shapes product evolution.

Essential Qualifications – What We’re Looking For

• English Proficiency: Excellent written and spoken English is mandatory; additional languages are a plus.
• Customer‑Centric Mindset: A genuine passion for helping people and a strong sense of empathy.
• Technical Aptitude: Comfortable navigating CRM systems, ticketing tools, and basic troubleshooting of web‑based applications.
• Self‑Motivation: Ability to work independently, manage time effectively, and maintain focus during night‑shift hours.
• Problem‑Solving Skills: Analytical thinking and a methodical approach to diagnosing and resolving issues.
• Adaptability: Thrive in a fast‑moving environment where priorities can shift quickly.
• Attention to Detail: Accuracy in documenting issues and solutions to maintain a high‑quality knowledge base.
• Team Player: Willingness to collaborate across departments and share insights with peers.

Preferred Qualifications – Bonus Points

• Experience with CRM platforms such as Dynamics 365 or similar.
• Familiarity with AI‑powered tools and real‑estate tech ecosystems.
• Previous remote support or help‑desk experience.
• Knowledge of SQL or basic database querying.
• Experience in a SaaS or cloud‑based product support role.
• Certifications in customer support or technical troubleshooting (e.g., ITIL, CompTIA).

Core Skills & Competencies – Your Success Toolkit

• Communication: Clear, concise, and professional written and verbal communication.
• Technical Proficiency: Comfortable with web browsers, operating systems, and basic troubleshooting tools.
• Time Management: Prioritize tasks, meet deadlines, and maintain high productivity during night hours.
• Collaboration: Work effectively with cross‑functional teams, including product, engineering, and sales.
• Customer‑First Attitude: Anticipate client needs and deliver proactive solutions.
• Continuous Learning: Stay updated on product releases, industry trends, and emerging technologies.
• Problem‑Solving: Apply analytical frameworks to diagnose root causes and implement lasting fixes.
• Resilience: Maintain composure under pressure and handle high‑volume ticket bursts.

Career Growth & Learning Opportunities at brighthush

At brighthush, we believe that every team member’s growth fuels our collective success. As a Night‑Shift Customer Support Specialist, you will have access to:

• Structured Onboarding: Comprehensive training modules covering our product suite, support processes, and company culture.
• Mentorship Programs: Pairing with senior support engineers and product managers to accelerate skill development.
• Skill‑Building Workshops: Regular sessions on advanced troubleshooting, AI fundamentals, and customer‑experience best practices.
• Career Pathways: Opportunities to transition into technical support engineering, product management, or customer success leadership roles.
• Global Exposure: Work with clients across North America, Europe, and beyond, gaining a deep understanding of diverse market needs.
• Innovation Labs: Participate in hackathons and beta‑testing new features, giving you hands‑on experience with cutting‑edge tech.

Work Environment & Culture – Why brighthush Stands Out

• Remote‑First: Work from anywhere in Europe or Ukraine, with flexible scheduling that respects your personal life.
• Diverse & Inclusive: A multicultural team that values different perspectives and fosters an environment of belonging.
• Innovation‑Driven: A culture that encourages experimentation, celebrates failures as learning opportunities, and rewards creative solutions.
• Transparent Communication: Regular town‑hall meetings, open‑door policies, and real‑time feedback loops.
• Work‑Life Balance: Even during night shifts, we prioritize mental health, offering resources such as counseling, wellness programs, and flexible time off.
• Community Impact: Initiatives that give back to local communities, including pro‑bono support for real‑estate education programs.

Compensation, Perks, and Benefits – We Value Your Contribution

• Competitive Salary: Market‑aligned pay for full‑time, contract support specialists.
• Generous Paid Time Off: Unlimited vacation days, sick leave, and personal days to recharge.
• Health & Wellness: Comprehensive health insurance, mental‑health support, and wellness stipends.
• Professional Development: Reimbursement for certifications, courses, and conferences.
• Tech Stipend: Monthly allowance for home‑office equipment and high‑speed internet.
• Team Events: Virtual happy hours, quarterly retreats, and community service initiatives.
• Performance Bonuses: Quarterly incentives tied to customer satisfaction and resolution metrics.
• Equity Opportunities: Eligibility for stock‑option plans after a probationary period.

How to Apply – Join the Night‑Shift Heroes at brighthush

If you’re ready to bring your technical expertise, customer‑centric mindset, and passion for innovation to a forward‑thinking company, we want to hear from you. Click the link below to submit your application and become the night‑shift hero that keeps brighthush’s global community moving forward.

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Why Apply to brighthush Today?

Joining brighthush means stepping into a role where your technical expertise, customer‑centric mindset, and passion for innovation converge to create real‑world impact. You’ll be part of a forward‑thinking company that values your growth, rewards your dedication, and offers a platform to shape the future of real‑estate technology.

If you thrive in a fast‑paced, remote environment, love solving complex problems, and are eager to help clients succeed around the clock, we want to hear from you. Apply now and become the night‑shift hero that keeps brighthush’s global community moving forward.