Senior Non‑Qualified Defined Contribution Customer Success Manager – Remote (USA) – Strategic Advisor & Growth Champion for Retirement Benefits Innovation, Deep Regulatory Expertise – brighthush

About brighthush

At brighthush, we’re redefining the future of human capital technology. Our cloud‑native platform empowers organizations of every size—from fast‑growing startups to Fortune 500 enterprises—to deliver world‑class HR and financial solutions that are intuitive, data‑driven, and fully compliant. With a global footprint and a culture rooted in innovation, collaboration, and customer obsession, brighthush is the partner of choice for companies that want to unlock the full potential of their people.

Our mission is simple: help our clients transform their workforce benefits into a strategic advantage. By combining cutting‑edge software engineering with deep industry expertise, we deliver solutions that span talent acquisition, performance management, and sophisticated retirement and compensation planning. Our secure, scalable cloud architecture provides real‑time analytics, automated compliance checks, and a seamless user experience for both HR professionals and employees.

We celebrate a culture of transparency, curiosity, and continuous learning. Our remote‑first model empowers employees to work from anywhere in the United States while staying connected through collaborative tools, virtual town halls, and annual in‑person retreats. Diversity, equity, and inclusion are not buzzwords for us—they’re the foundation of how we build products, serve clients, and grow as a company.

Why This Role Matters

The retirement landscape is evolving rapidly. Non‑qualified defined contribution plans are becoming a cornerstone of executive compensation strategies, offering flexibility and tax advantages that traditional plans can’t match. As the Senior Non‑Qualified Defined Contribution Customer Success Manager, you will be the linchpin that connects brighthush’s cutting‑edge technology, deep regulatory expertise, and client‑centric approach. You will shape the future of retirement benefits, drive revenue growth, and ensure our clients’ plans are compliant, competitive, and aligned with their business objectives.

Key Responsibilities

• Regulatory Thought Leadership – Serve as the go‑to expert on non‑qualified retirement plan regulations, compliance requirements, and industry best practices. Translate complex regulatory language into actionable insights for executive leaders.
• Strategic Advisory – Provide timely, data‑driven recommendations to product, technology, and sales teams. Identify and prioritize future investment opportunities that expand our non‑qualified offerings and drive revenue growth.
• Client Engagement & Success – Own the end‑to‑end client journey for high‑value accounts. Prepare and deliver compelling non‑qualified solutions during new client sales meetings, and define plan needs during implementations to ensure alignment with client goals and regulatory requirements.
• Training & Knowledge Transfer – Design and facilitate training programs for internal colleagues, building a strong foundation of non‑qualified plan and legislative knowledge across the organization.
• Risk Management – Anticipate, identify, and communicate risks related to non‑qualified plan design. Advise on best practices, delivery models, and participant education to mitigate exposure.
• Process Improvement – Continuously measure and improve operational processes related to non‑qualified plan administration. Champion adoption of operational improvement measures across teams.
• Cross‑Functional Collaboration – Work closely with product, engineering, and data science to shape roadmap priorities, beta test new features, and ensure a unified client experience.
• Mentorship & Leadership – Mentor junior team members, fostering a high‑performing customer success culture and driving professional growth.
• Performance Metrics – Own key performance indicators such as client satisfaction scores, renewal rates, upsell revenue, and compliance audit outcomes.

Essential Qualifications

• Minimum 5 years of hands‑on experience in non‑qualified defined contribution plan administration.
• Minimum 5 years of experience managing high‑value client relationships in the retirement benefits space.
• Deep technical knowledge of stock and non‑qualified deferred compensation plan design, including a robust understanding of IRC 409A and related regulatory frameworks.
• Proven project management and organizational skills, with a track record of juggling multiple priorities in a fast‑paced environment.
• Exceptional communication and relationship‑building skills, capable of influencing stakeholders at all levels—from C‑suite executives to front‑line HR professionals.
• Demonstrated ability to achieve business objectives and contribute to organizational goals, with measurable results in revenue growth, client satisfaction, or operational efficiency.
• Experience leading initiatives and participating in strategic planning efforts, with a focus on long‑term value creation.
• Strong analytical mindset, able to anticipate client needs based on retirement plan expertise and market insights.
• Experience working with third‑party vendor platforms and integrating them into a unified client experience.
• Valid work authorization in the United States, with no current or future need for visa sponsorship.

Preferred Qualifications

• Advanced certifications in retirement plan design (e.g., Certified Retirement Counselor, Certified Compensation Professional).
• Experience in a SaaS‑based HR technology environment, with a deep understanding of cloud platforms and data analytics.
• Prior exposure to executive compensation consulting or advisory services.
• Fluency in multiple languages, enhancing communication with a diverse client base.

Core Skills & Competencies

• Regulatory & Compliance Expertise
• Strategic Thinking & Visioning
• Client Relationship Management
• Project & Program Management
• Data Analysis & Insight Generation
• Cross‑Functional Collaboration
• Training & Knowledge Transfer
• Risk Assessment & Mitigation
• Process Improvement & Automation
• Adaptability & Resilience

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industry we serve. As a Senior Customer Success Manager, you will:

• Lead high‑impact projects that shape the future of retirement benefits.
• Mentor junior team members and build a high‑performing customer success culture.
• Participate in cross‑functional strategy sessions, influencing product roadmaps and go‑to‑market plans.
• Access continuous learning resources, including industry conferences, webinars, and internal knowledge hubs.
• Earn performance‑based promotions to Director or VP roles within the Customer Success organization.
• Benefit from a structured career ladder that rewards innovation, client impact, and leadership.

Work Environment & Culture

brighthush thrives on a culture of transparency, curiosity, and collaboration. Our remote‑first model means you can work from anywhere in the United States while staying connected through:

• Weekly virtual town halls and product demos.
• Real‑time collaboration tools (Slack, Teams, Confluence).
• Monthly virtual coffee chats to foster community.
• Annual in‑person retreats for team building and strategy alignment.
• Optional office hubs in major cities for those who prefer in‑person collaboration.

We celebrate diversity, champion inclusion, and encourage every voice to be heard. Your ideas will directly influence product development, client success, and company strategy.

Compensation, Perks & Benefits

• Competitive base salary commensurate with experience and market benchmarks.
• Performance‑based bonus structure tied to client satisfaction, revenue growth, and operational excellence.
• Health, dental, and vision coverage starting on day one.
• Well‑being programs, including mental health resources, fitness stipends, and mindfulness sessions.
• 401(k) retirement plan with company matching.
• Generous paid time off (PTO) and flexible holiday scheduling.
• Parental leave policies that support new parents.
• Continuing education stipend for professional development and certifications.
• Remote work flexibility with optional office hubs for collaboration.
• Employee referral bonuses and recognition programs.
• Equity participation in a company that’s scaling rapidly.

How to Apply

Ready to elevate your career and make a tangible impact on the retirement benefits landscape? Submit your application through the link below. We look forward to exploring how your expertise can help brighthush continue to innovate and deliver exceptional value to our clients.

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