Senior Norwegian‑Fluent Customer Experience Champion – Remote (Greece) – Lead Luxury Brand Support, Drive Global Customer Excellence, and Innovate Premium Service at brighthush

About brighthush

brighthush is a trailblazer in the luxury customer experience arena, blending state‑of‑the‑art technology, data‑driven insights, and a human‑centric approach to craft journeys that feel both sophisticated and deeply personal. With a presence in more than 30 countries, we partner with iconic global brands to deliver service experiences that resonate with discerning customers worldwide. Our remote‑first workforce, powered by AI‑enhanced analytics and real‑time sentiment monitoring, ensures that every interaction is not just a transaction but a memorable moment.

Why brighthush?

At brighthush, you’ll join a high‑impact team that thrives on creativity, collaboration, and continuous learning. We believe that exceptional customer service begins with exceptional people, which is why we invest heavily in training, mentorship, and career development. Whether you’re a seasoned professional or just starting your journey in customer experience, brighthush offers a platform where your skills can flourish and your impact can be felt across continents.

Role Overview

As a Senior Norwegian‑Fluent Customer Experience Champion, you will be the voice and advocate for our Norwegian‑speaking clientele. Working remotely from Greece, you will deliver premium support across multiple channels, troubleshoot complex issues, gather actionable insights, and collaborate with cross‑functional teams to elevate the overall brand experience. Your expertise will help shape the future of customer service at brighthush and reinforce our reputation as a leader in luxury brand support.

Key Responsibilities

• Deliver Exceptional Customer Service – Provide timely, accurate, and personalized support to Norwegian‑speaking customers via phone, chat, email, and social media, ensuring every interaction reflects the brand’s promise of quality and sophistication.
• Perform Advanced Troubleshooting – Diagnose and resolve complex technical and product issues, leveraging deep product knowledge and analytical skills to achieve swift, effective resolutions.
• Collect and Analyze Customer Feedback – Conduct proactive outreach, gather insights, identify trends, and recommend improvements to product, marketing, and operations teams.
• Escalate and Follow‑Up on Cases – Identify cases that require higher‑level intervention, coordinate with internal stakeholders, and ensure follow‑through until the customer is fully satisfied.
• Demonstrate Empathy and Professionalism – Maintain a calm, respectful, and solution‑oriented tone in every interaction, whether written or verbal.
• Manage Premium Customer Relationships – Build trust and loyalty by offering a premium experience that aligns with the brand’s luxury positioning.
• Collaborate Across Teams – Work closely with product, technical support, marketing, and sales teams to resolve issues efficiently and share customer insights.
• Meet Performance Targets – Consistently achieve or exceed key metrics such as response time, resolution rate, customer satisfaction (CSAT), and Net Promoter Score (NPS).
• Champion Continuous Improvement – Participate in process improvement initiatives, share best practices, and contribute to the evolution of our customer experience strategy.

Essential Qualifications

• Fluency in Norwegian – Native or near‑native proficiency in speaking, reading, and writing.
• Strong English Communication – Excellent verbal and written English skills to collaborate with global teams.
• Customer Service Experience – Minimum 2 years in a customer‑facing role, preferably within a premium or luxury brand environment.
• Interpersonal Skills – Ability to handle sensitive and high‑stakes cases with tact and professionalism.
• Computer Literacy – Comfortable using CRM systems, knowledge bases, and collaboration tools.
• CRM Proficiency – Familiarity with brighthush, brighthush, or similar platforms is a plus.
• Education – Bachelor’s degree in Business, Marketing, Communications, or a related field preferred.

Preferred Qualifications

• Experience in a remote work environment with self‑management and strong time‑management skills.
• Knowledge of the Greek market and culture, especially if relocating to Greece.
• Multilingual abilities beyond Norwegian and English.
• Previous exposure to luxury brand customer expectations and service standards.

Core Skills & Competencies

• Customer‑Centric Mindset – Passion for creating memorable experiences and turning challenges into opportunities.
• Problem‑Solving – Analytical thinking to diagnose issues quickly and propose effective solutions.
• Communication Excellence – Clear, concise, and empathetic communication across all channels.
• Adaptability – Ability to thrive in a fast‑paced, evolving environment with changing priorities.
• Team Collaboration – Strong collaboration skills to work seamlessly with cross‑functional teams.
• Data‑Driven Decision Making – Comfortable interpreting metrics and using data to drive continuous improvement.

Career Growth & Development Opportunities

At brighthush, your career path is designed to evolve with your ambitions. We offer:

• Structured mentorship programs pairing you with senior leaders.
• Access to industry‑leading training courses, certifications, and workshops.
• Clear promotion tracks within Customer Experience, Product Management, and Operations.
• Opportunities to lead projects, cross‑functional initiatives, and innovation labs.
• Regular performance reviews with actionable feedback and growth plans.

Work Environment & Company Culture

brighthush fosters a culture of inclusivity, transparency, and continuous learning. Our remote‑first model means you can work from anywhere while staying connected through:

• Weekly virtual town halls and team stand‑ups.
• Collaborative tools (brighthush, brighthush, brighthush) that keep communication fluid.
• Regular virtual coffee breaks and informal meet‑ups.
• Annual in‑person retreats and team‑building events.
• Commitment to work‑life balance with flexible hours and generous vacation policies.

Compensation, Perks, and Benefits

We believe in rewarding excellence and supporting our employees’ well‑being. While specific figures may vary, you can expect:

• Competitive base salary with 14 monthly payments (including a 13th month bonus).
• Health insurance coverage for you and your dependents.
• Relocation assistance for those moving to Greece: flight reimbursement, temporary housing, and help with finding permanent accommodation.
• Free online Greek language courses to help you settle in.
• Access to a state‑of‑the‑art virtual workspace with high‑speed internet and ergonomic equipment.
• Employee wellness programs, including mental health support and fitness stipends.
• Discounts on partner products, travel, and lifestyle services.
• Opportunities to participate in community outreach and social responsibility initiatives.

How to Apply

If you’re ready to bring your passion for customer experience to a global, premium brand, we’d love to hear from you. Submit your application through our careers portal, and let’s explore how you can make a difference at brighthush.

Join brighthush – Where Exceptional Service Meets Global Impact

At brighthush, we’re redefining what it means to deliver premium customer experiences. Your expertise, empathy, and drive will help us create unforgettable moments for customers worldwide. Take the next step in your career and become part of a team that values innovation, collaboration, and personal growth.