Senior Norwegian‑Speaking Customer Support Advisor – Multichannel Excellence & Revenue Growth Champion for Global Gaming & Entertainment Platform at brighthush

About brighthush

brighthush is a pioneering force in the online gaming and entertainment arena, delivering award‑winning casino, sports‑betting, and live‑streaming experiences to millions of players across more than 70 countries. With a relentless focus on innovation, regulatory compliance, and customer delight, brighthush blends cutting‑edge technology with a human‑centric approach to service. Our mission is simple yet powerful: to create unforgettable moments for players while upholding the highest standards of integrity, security, and fairness.

Why brighthush is the Place to Grow Your Career

At brighthush, we don’t just offer a job – we offer a journey. Whether you’re a seasoned professional or a rising star, you’ll find a culture that celebrates curiosity, rewards excellence, and empowers you to shape the future of online entertainment. Here’s what makes brighthush a truly transformative workplace:

• Impactful Role – You’ll be the frontline champion for our players, directly influencing satisfaction scores, retention rates, and revenue growth.
• Career Growth – Structured career ladders, mentorship programs, and cross‑functional projects give you the tools to broaden your skill set and accelerate your trajectory.
• Inclusive Culture – Diversity is at the core of our DNA. We encourage open dialogue, value every voice, and foster a collaborative atmosphere where ideas thrive.
• Competitive Compensation – A base salary that reflects your experience, coupled with performance bonuses and a comprehensive benefits package.
• Work‑Life Balance – Flexible scheduling, remote work options, and generous paid time off help you recharge and stay productive.
• Continuous Learning – Access to industry‑leading training, certifications, and internal knowledge bases keeps you ahead of the curve.

Role Overview

As a Senior Norwegian‑Speaking Customer Support Advisor, you will be the linchpin that connects players to the brighthush experience. Your day‑to‑day tasks will include:

• Multichannel Support – Handle inbound and outbound customer inquiries via chat, email, and phone, ensuring timely and accurate responses.
• Information Gathering – Use logical questioning techniques to extract relevant details efficiently, minimizing resolution time.
• Negotiation & Conflict Resolution – Apply advanced negotiation skills to de‑escalate issues, propose solutions, and maintain customer loyalty.
• Revenue Optimization – Identify upsell and cross‑sell opportunities, credit bonuses, and free spins, contributing to the company’s bottom line.
• Data Integrity – Enter and update customer information in our CRM with precision, ensuring data quality for analytics and compliance.
• Time Management – Align your workload with resource planners, balancing high‑volume periods with quality service.
• Cross‑Functional Collaboration – Work closely with Risk, Payments, VIP, Marketing, and Game Providers to resolve complex issues.
• Escalation Management – Lead the escalation process with empathy, ensuring that unresolved cases reach the appropriate specialist teams.
• Payment & KYC Support – Assist customers with payment methods (credit cards, bank transfers, e‑wallets, crypto, Paysafe) and KYC procedures, coordinating with the Risk team.
• Process Improvement – Contribute to the creation, implementation, and maintenance of Information Security Management System (ISMS) processes.
• Performance Metrics – Meet or exceed team KPIs, including response time, resolution rate, customer satisfaction (CSAT), and revenue targets.

Essential Qualifications

• Fluency in Norwegian (both written and spoken) and strong command of English.
• Minimum of 2 years in a customer support or related customer‑facing role, preferably within the gaming or fintech industry.
• Proven ability to handle high‑volume, fast‑paced environments while maintaining meticulous attention to detail.
• Excellent communication skills: active listening, empathy, and clear articulation.
• Strong analytical and problem‑solving capabilities, with the ability to diagnose issues and propose actionable solutions.
• Experience with CRM platforms (e.g., Zendesk, Freshdesk, Salesforce) and support ticketing systems.
• Comfortable using multiple back‑office tools, internal dashboards, and third‑party integrations.
• Adaptability to shifting priorities and a willingness to work flexible hours, including weekends and holidays.
• Positive attitude, patience, and a genuine passion for helping customers.

Preferred Qualifications

• Background in the online gaming or e‑commerce sector.
• Knowledge of payment processing, KYC/AML compliance, and risk management.
• Experience with data analytics tools (e.g., Excel, Power BI) to track performance metrics.
• Previous exposure to ISMS or ISO 27001 frameworks.
• Multilingual capabilities beyond Norwegian and English.

Core Skills & Competencies

• Customer‑Centric Mindset – Always prioritizing the player’s experience.
• Communication Excellence – Clear, concise, and persuasive in both written and verbal interactions.
• Technical Proficiency – Comfortable navigating complex software and troubleshooting technical issues.
• Analytical Thinking – Ability to interpret data, identify trends, and recommend improvements.
• Collaboration & Teamwork – Seamlessly working with cross‑functional teams to deliver holistic solutions.
• Resilience & Stress Management – Maintaining composure under pressure and turning challenges into opportunities.
• Continuous Learning – Eager to acquire new skills and stay updated on industry best practices.

Career Growth & Development

At brighthush, we believe in nurturing talent from the ground up. As a Senior Customer Support Advisor, you’ll have access to:

• Structured mentorship programs pairing you with senior leaders.
• Internal training modules covering product knowledge, compliance, and advanced support techniques.
• Opportunities to transition into specialized roles such as Risk Analyst, Payment Specialist, or Customer Success Manager.
• Annual performance reviews with clear pathways for promotion and salary increments.
• Participation in cross‑departmental projects that broaden your exposure to business strategy and operations.

Work Environment & Culture

brighthush thrives on a culture of transparency, innovation, and mutual respect. Our teams are distributed globally, yet we maintain a strong sense of community through:

• Weekly virtual town halls and team‑building activities.
• Open‑door leadership policies encouraging feedback and idea sharing.
• Inclusive hiring practices that celebrate diverse backgrounds and perspectives.
• Employee wellness programs, including mental health resources and flexible work arrangements.
• Recognition programs that celebrate individual and team achievements.

Compensation & Benefits

While specific figures are tailored to experience and role level, you can expect:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses tied to individual and team KPIs.
• Health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Paid time off, including vacation, sick leave, and public holidays.
• Remote work flexibility and a stipend for home‑office setup.
• Access to professional development courses and certifications.
• Employee discount programs for gaming products and partner services.

Shift Schedule

Our support operations run 24/7 to serve a global audience. The shift structure for this role is:

• Working Days: Monday to Sunday.
• Shift Hours: 07:00 – 23:00 GMT+1, split between morning and afternoon shifts.
• Flexible scheduling options are available to accommodate personal commitments.

How to Apply

Ready to bring your expertise to brighthush and help shape the future of online entertainment? Click the link below to submit your application and join a team that values innovation, integrity, and customer delight.

Apply to brighthush Today

Closing Statement

At brighthush, we’re not just building a company; we’re crafting an experience that resonates with millions of players worldwide. If you’re driven by curiosity, committed to excellence, and eager to make a tangible impact, we invite you to become part of our journey. Your next career milestone starts here—apply now and let’s create unforgettable moments together.