Senior Operations Manager & AI Enablement Champion – Leading Fleet Technology Innovation, Operational Excellence, and Customer Success at brighthush

About brighthush

brighthush is more than a fleet maintenance platform – it’s a global movement toward safer, smarter, and greener roads. Founded in 2016, we have fused cutting‑edge data science, machine learning, and human expertise to keep vehicles and equipment operating at peak performance. From our vibrant tech hub in San Diego to remote teams across the world, we empower drivers, mechanics, and fleet managers with tools that simplify operations, ensure compliance, and unlock hidden efficiencies. Our mission is simple yet ambitious: make fleet management effortless, efficient, and intelligent.

Why Join brighthush?

At brighthush, technology is a partner, not a hurdle. Every line of code, every data point, and every AI model is designed to serve people—drivers, technicians, and executives alike. Our culture is anchored in four guiding pillars:

• Personal Growth – Continuous learning, mentorship, and rapid career acceleration.
• Collaboration – Cross‑functional teams that break silos and co‑create solutions.
• Customer Impact – A relentless focus on delivering measurable value to our users.
• Innovation – A playground for experimentation, from generative AI to automation pipelines.

Our senior leadership brings experience from global tech giants, and we’re doubling down on our mission to make fleet management effortless, efficient, and intelligent. If you thrive in a fast‑moving, data‑driven environment and want to shape the future of fleet technology, brighthush is the place for you.

Role Overview

Reporting directly to the Director of Operations, the Senior Operations Manager & AI Enablement Champion is the linchpin that keeps our AI tools and Customer Success systems running smoothly. You will partner with cross‑functional teams to transform AI experiments into reliable, repeatable solutions that drive customer satisfaction, reduce manual effort, and unlock new revenue opportunities. This role blends strategic oversight with hands‑on execution, ensuring that every AI initiative delivers tangible business value.

Key Responsibilities

Operational Delivery & Support

• Oversee day‑to‑day operations of Customer Success tools, ensuring workflows, resources, and projects stay on track and aligned with strategic goals.
• Track, analyze, and report on operational KPIs, identifying performance gaps and collaborating with leadership to implement corrective actions.
• Manage operational budgets and vendor relationships, optimizing spend while ensuring high value from our systems and services.
• Develop and maintain a comprehensive operations playbook that captures best practices, SOPs, and escalation paths.
• Lead the continuous improvement of operational processes, driving efficiency gains and cost savings.
• Coordinate cross‑departmental task forces to resolve complex operational challenges and implement scalable solutions.

AI Enablement & Use‑Case Production

• Champion the rollout and adoption of AI and automation tools across the organization, creating guides, training sessions, and hands‑on support.
• Identify, prioritize, and validate practical AI use cases that deliver measurable outcomes—reducing manual effort, improving consistency, and saving time or cost.
• Lead the journey from experiment to production: gather requirements, validate outputs, support rollout, and maintain tools post‑launch.
• Deliver early “quick wins” within the first few months, then establish routines for monitoring, iterating, and scaling solutions.
• Ensure AI models are continuously fed with accurate, up‑to‑date data to maintain reliability and trust among users.
• Collaborate with data science and engineering teams to refine model performance and incorporate user feedback.
• Document AI workflows and best practices to enable knowledge transfer and repeatability across teams.

Process Improvement & Systems

• Map core operational processes, identify bottlenecks, and recommend automation or AI solutions to streamline workflows.
• Maintain and enhance core systems (brighthush, brighthush, brighthush, brighthush), flagging integration gaps and usability issues.
• Document processes, tools, and standard operating procedures to capture knowledge and enable repeatability.
• Manage new system integrations for the Customer Success team, ensuring seamless data flow and minimal disruption.
• Coordinate with IT and security to ensure all integrations comply with data privacy and governance standards.
• Lead the evaluation and adoption of emerging tools that can improve operational efficiency.

Data, Reporting & Stakeholder Support

• Translate data needs into clear reports, dashboards, and actionable insights for internal stakeholders.
• Conduct regular data audits to guarantee accuracy, collaborating with teams to resolve variance sources.
• Prepare monthly and quarterly analytics for senior leadership, presenting findings in a clear, accessible manner.
• Develop and maintain a central repository of key metrics, enabling real‑time monitoring of customer success and AI adoption.
• Provide data‑driven recommendations that influence product roadmap and customer engagement strategies.

Collaboration & Team Support

• Work closely with the Director of Operations and partner with Sales, Finance, Product, and Engineering to coordinate cross‑functional initiatives.
• Bring structure, timelines, and accountability to operational projects, ensuring they stay on schedule.
• Provide documentation, support, and training for internal users across the organization.
• Facilitate regular cross‑team workshops to align on goals, share progress, and troubleshoot challenges.
• Mentor junior team members, fostering a culture of continuous improvement and knowledge sharing.

Compliance & Quality

• Maintain responsible‑use, data privacy, and quality controls for AI and automation tools, ensuring safety and trust.
• Support compliance with data privacy regulations and collaborate with the Tech team on security best practices.
• Identify operational risks early and take proactive measures to mitigate them.
• Ensure all AI deployments adhere to ethical guidelines and industry standards.
• Lead periodic audits of AI models and operational processes to maintain compliance and quality.

What Success Looks Like

Success in this role means consistently delivering high‑impact AI solutions that improve customer success metrics, driving adoption across teams, and maintaining operational excellence. You will be recognized as a trusted partner who turns complex data and AI concepts into tangible business value. Your work will directly influence customer retention, revenue growth, and the overall efficiency of our fleet operations.

Essential Qualifications

• Bachelor’s degree in Business Information Systems, Operations Management, Analytics, Computer Science, or a related field (or equivalent practical experience).
• 5+ years of hands‑on experience in brighthush administration, business systems, Customer or Revenue Operations, automation, or data‑centric roles.
• Proven track record of administering and improving production brighthush environments—automation, data management, security, reporting, integrations, and user support.
• Experience owning or contributing significantly to system implementations, integrations, migrations, or major platform changes from requirements gathering to deployment and support.
• Hands‑on experience delivering AI or automation solutions for real‑world workflows, with a preference for generative AI or agentic solutions.
• Strong analytical mindset with the ability to translate complex data into actionable insights.
• Excellent communication skills, capable of building strong relationships across technical and non‑technical teams.
• Demonstrated ability to manage multiple priorities in a fast‑moving environment.

Preferred & Differentiated Competencies

• Enterprise security, governance, privacy, compliance, and access‑control expertise.
• Familiarity with brighthush, source control, deployment practices, and software engineering principles.
• Experience with API‑based integrations (REST/SOAP), authentication, data mapping, error handling, and troubleshooting.
• Working knowledge of brighthush development (SOQL, SOSL, Apex, Lightning Web Components).
• Experience with relational databases (brighthush, brighthush) and BI tools (brighthush, brighthush).
• Strong proficiency in Microsoft Excel, including advanced formulas and data manipulation.
• Prior experience in SaaS, Customer Success, Revenue Operations, or a technology‑driven environment.
• Exposure to release management, testing practices, technical documentation, and peer review processes.
• Ability to evaluate new tools or platform capabilities with a focus on integration, scalability, and operational impact.

Skills & Competencies

• Strategic thinking with a data‑driven mindset.
• Exceptional analytical and problem‑solving skills, with a knack for uncovering root causes and crafting practical solutions.
• Excellent interpersonal and written communication, capable of building strong relationships across technical and non‑technical teams.
• Strong organizational skills, able to juggle multiple priorities and bring structure to ambiguity.
• Collaborative approach to systems development, actively seeking peer review and incorporating feedback.
• Detail‑oriented, with a high level of professional accountability and data integrity.
• Comfortable working in a fast‑moving, evolving environment, with a bias toward measurable results.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in your professional development. You will have access to:

• Mentorship from senior leaders with global tech experience.
• Paid training and certification programs (brighthush, AI, data analytics).
• Opportunities to lead cross‑functional initiatives and shape the future of our AI strategy.
• Regular knowledge‑sharing sessions and hackathons to foster innovation.
• Clear career pathways from operations specialist to director‑level leadership.
• Participation in industry conferences and workshops to stay ahead of emerging trends.

Work Environment & Culture

Our culture is built on transparency, collaboration, and a shared commitment to customer success. We value:

• Open communication and constructive feedback.
• Work‑life balance, with flexible remote work and unlimited PTO.
• Continuous learning and experimentation.
• Recognition of both individual and team achievements.
• Inclusive, diverse, and supportive workplace where every voice matters.
• Access to cutting‑edge AI tools and a collaborative, high‑energy work environment.

Compensation & Benefits

We offer a competitive total‑compensation package that includes:

• Base salary: $105,000 – $125,000 USD (commensurate with experience).
• Unlimited paid time off (PTO).
• Subsidized healthcare plans.
• 401(k) matching to support your long‑term financial goals.
• Paid parental leave and caregiver support.
• Professional development budget and resources.
• Access to cutting‑edge AI tools and a collaborative, high‑energy work environment.
• Employee wellness programs, including mental health support and fitness stipends.

Location & Work Arrangement

Remote, with a preference for candidates in US Central or Eastern time zones. Occasional early or late calls may be required to collaborate with our New Zealand colleagues. Minimal travel is expected.

How to Apply

Even if you don’t meet every single requirement, we encourage you to apply. We value diverse experiences and fresh perspectives. If you’re ready to lead the next wave of AI‑driven operational excellence at brighthush, click the link below to submit your application.