Senior Paid Search & Customer Success Manager – Driving Growth, Retention, and Strategic Partnerships for High‑Growth Brands

About brighthush

brighthush is a forward‑thinking digital marketing platform that empowers brands to unlock the full potential of paid search and SEO. With a mission to simplify complex marketing challenges, we provide intuitive tools, data‑driven insights, and a dedicated support ecosystem that helps our customers achieve measurable results. Our culture is built on transparency, collaboration, and a relentless focus on customer success. If you thrive in a fast‑paced, high‑growth environment and want to make a tangible impact on the businesses we serve, brighthush is the place for you.

Position Overview

We are seeking an experienced Paid Search & Customer Success Manager to join our Customer Success team. In this role, you will be the trusted advisor for a portfolio of high‑growth brands, ensuring they extract maximum value from our platform and driving revenue expansion through strategic partnership and consultative selling. You will work closely with Sales, Product, and Support to create a seamless experience that turns satisfied customers into long‑term advocates.

Key Responsibilities

• Customer Relationship Management: Build and nurture deep relationships with enterprise clients, becoming the primary point of contact for all paid search and SEO initiatives.
• Revenue Growth & Expansion: Identify and execute upsell and cross‑sell opportunities within existing accounts, consistently driving incremental revenue and achieving quarterly quota targets.
• Strategic Consulting: Conduct data‑rich, consultative meetings with senior executives to showcase platform ROI, recommend optimization strategies, and align on business objectives.
• Process & Knowledge Enablement: Develop scalable playbooks, onboarding materials, and best‑practice guides that empower clients to self‑serve and accelerate adoption.
• Data Analysis & Insight Generation: Leverage platform analytics, Google Ads, and SEO tools to uncover actionable insights, identify gaps, and recommend performance‑boosting tactics.
• CRM & Forecasting: Maintain impeccable CRM hygiene, ensuring accurate forecasting, pipeline visibility, and timely follow‑ups that keep opportunities moving forward.
• Retention & Satisfaction: Monitor client health metrics, proactively address concerns, and implement retention strategies that keep churn low and satisfaction high.
• Cross‑Functional Collaboration: Partner with Sales, Product, and Support to align on account strategy, feature requests, and customer feedback loops.

Essential Qualifications

• 4+ years of proven experience managing paid search campaigns in a high‑tech or digital marketing environment.
• Deep expertise in Google Ads, Google Analytics, and SEO best practices, with a track record of delivering measurable performance improvements.
• Demonstrated success in driving revenue growth within existing accounts, consistently meeting or exceeding quota.
• Strong analytical mindset with the ability to translate raw data into clear, actionable recommendations.
• Excellent verbal and written communication skills, capable of presenting complex data to C‑level stakeholders.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot), G‑Suite, PowerPoint, and Excel.
• Experience in value‑based solution selling and objection handling.
• High confidence in engaging with decision‑makers and building trust.
• Self‑motivated, organized, and detail‑oriented with a passion for forecast accuracy and follow‑through.

Preferred Qualifications

• Background working in an agency setting, managing multiple client accounts simultaneously.
• Experience with paid media platforms beyond Google Ads, such as Bing, Facebook, or Amazon Advertising.
• Knowledge of marketing automation tools and customer success platforms (e.g., Gainsight, Totango).
• Prior experience in a SaaS or tech‑focused company.
• Strong presentation skills, including the ability to create compelling decks with charts, metrics, and storytelling.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Relationship Building: Natural ability to connect with clients and internal stakeholders.
• Data‑Driven Decision Making: Comfortable working with numbers and turning insights into action.
• Problem Solving: Quick to diagnose issues and propose effective solutions.
• Collaboration: Works seamlessly across cross‑functional teams.
• Adaptability: Thrives in a dynamic, evolving environment.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Paid Search & Customer Success Manager, you will:

• Progress to senior leadership roles such as Senior Customer Success Manager, Director of Customer Success, or VP of Customer Experience.
• Participate in mentorship programs, leadership workshops, and industry conferences.
• Access to continuous learning resources, including certifications in Google Ads, analytics, and customer success frameworks.
• Opportunity to shape product roadmap by providing direct feedback from clients.

Work Environment & Culture

brighthush is a remote‑first organization that values flexibility, autonomy, and work‑life balance. Our culture is defined by:

• Transparency: Open communication channels and regular all‑hands meetings.
• Collaboration: Cross‑functional teams that celebrate shared successes.
• Innovation: A culture that encourages experimentation and continuous improvement.
• Inclusivity: Diverse perspectives are welcomed and celebrated.
• Well‑being: Comprehensive wellness programs, mental health resources, and flexible PTO.

Compensation & Benefits

We offer a competitive base salary ranging from $100,000 to $110,000, complemented by a performance‑based bonus structure that rewards revenue growth and customer satisfaction. In addition, you will receive:

• Full coverage of medical, dental, and vision insurance.
• Employer‑sponsored life insurance.
• 401(k) plan with company match.
• Flexible paid time off (PTO) and sick leave.
• Dependent care and medical FSA with matching.
• Professional development stipend and access to industry events.
• Paid parental leave for new parents.
• Regular team virtual socials and occasional in‑person retreats.

How to Apply

If you are ready to take your paid search expertise to the next level while driving customer success and revenue growth, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the ideal fit for brighthush. Join us in shaping the future of digital marketing and delivering exceptional value to our clients.