Senior Paralegal & Customer Success Champion – Championing Client Satisfaction, Legal Excellence, and Product Adoption in a Fast‑Growing LegalTech SaaS Ecosystem at brighthush
About brighthush
In the rapidly evolving world of legal technology, brighthush is a trailblazer that blends deep legal expertise with cutting‑edge software. We are a fully remote‑first, high‑growth company that delivers secure, scalable, and user‑friendly solutions to businesses worldwide. Our mission is simple yet powerful: empower organizations to navigate the digital age with confidence, compliance, and speed.
From streamlining contract creation to automating compliance workflows, brighthush is redefining how legal services are delivered. We believe technology should amplify human expertise, not replace it. That’s why we invest heavily in our people, our culture, and our commitment to continuous learning. If you are passionate about law, technology, and creating exceptional customer experiences, you will find a home where your skills can truly shine.
Role Overview
We are seeking a dynamic Senior Paralegal & Customer Success Champion who thrives at the intersection of legal drafting, client communication, and technical support. In this hybrid role, you will be the linchpin that ensures our customers receive accurate, compliant legal documents while feeling supported and valued throughout their journey with brighthush. Your work will directly influence customer satisfaction, retention, and the overall quality of our service offering.
Why This Role Matters
- Bridges the gap between legal precision and user experience.
- Ensures that every client interaction reflects brighthush’s commitment to excellence.
- Contributes to product improvement by gathering real‑world feedback.
- Supports the growth of our customer base by turning inquiries into lasting relationships.
Key Responsibilities
Legal Drafting & Review
- Draft, edit, and customize legal agreements to meet each client’s unique requirements.
- Collaborate with the Legal & Product teams to ensure all documents align with regulatory standards and product capabilities.
- Perform thorough reviews of client‑submitted documents, flagging potential risks and recommending actionable changes.
- Maintain a library of reusable clauses and templates that can be quickly adapted for new contracts.
- Stay current on evolving legal trends, data privacy regulations, and industry best practices to keep our offerings compliant and forward‑looking.
Customer Service & Success
- Serve as the primary point of contact for clients seeking guidance on legal matters, product usage, or account setup.
- Respond to inquiries via email, chat, and phone with a tone that is both professional and approachable.
- Track and resolve customer issues in our CRM, ensuring timely follow‑up and closure.
- Proactively identify upsell or cross‑sell opportunities based on client needs and usage patterns.
- Conduct onboarding sessions and product walkthroughs to help clients maximize value from our platform.
Technical Setup & Integration Support
- Assist clients in connecting their source‑code management platforms to our system.
- Validate integration configurations, troubleshoot errors, and document solutions.
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