Senior Pet Nutrition & Customer Success Specialist – Remote North America – Expert in Consultative Sales, Follow‑Up, and Customer Advocacy for a Science‑Driven Pet Health Brand

About brighthush – Pioneering Science‑Based Pet Nutrition

brighthush isn’t just a pet food company; it’s a movement that marries rigorous scientific research with heartfelt compassion for animals. With a portfolio that spans premium dry and wet foods, targeted supplements, and specialty diets, we empower pet parents across North America to make informed, evidence‑based choices that enhance the health, vitality, and longevity of their beloved companions. Our commitment to sustainability, transparency, and continuous innovation has earned us a reputation as a trusted partner for veterinarians, pet lovers, and industry leaders alike.

Why brighthush is the Place to Grow Your Career

When you join brighthush, you become part of a culture that celebrates curiosity, collaboration, and lifelong learning. Our remote‑first model gives you the freedom to work from anywhere in North America while staying connected to a vibrant community of scientists, nutritionists, sales professionals, and pet enthusiasts. We invest in your growth through mentorship, structured training programs, and access to the latest industry research. And because we believe that giving back is part of our DNA, we partner with local shelters, rescue organizations, and veterinary clinics to promote responsible pet ownership and community wellness.

Your Impact as a Senior Pet Nutrition & Customer Success Specialist

In this role, you will be the bridge between our science‑backed products and the pet parents who rely on them. You will drive sales growth, nurture long‑term relationships, and champion the voice of the customer within brighthush. Your expertise will shape how we communicate complex nutrition science in a clear, actionable way, ensuring that every pet parent feels confident and supported in their journey.

Key Responsibilities

• Strategic Follow‑Up Engagement: Design and execute personalized outreach plans for customers who have recently purchased or inquired about our products. Use data‑driven insights to segment audiences, tailor messaging, and schedule timely follow‑ups that reinforce brand trust and encourage repeat business.
• Product Expertise & Education: Serve as the go‑to authority on brighthush’s entire product line, including nutrition formulas, supplements, and specialty items. Translate complex scientific data—such as macro‑ and micronutrient profiles, functional ingredients, and clinical study results—into clear, engaging guidance for pet parents, veterinarians, and retail partners.
• Consultative Sales Enablement: Partner with the sales team to identify upsell and cross‑sell opportunities. Provide product knowledge, objection handling, and closing techniques that align with our brand values and customer‑centric philosophy.
• Customer Advocacy & Feedback Loop: Act as the voice of the customer within brighthush. Capture feedback from multiple channels (email, chat, phone, social media), identify emerging trends, and propose actionable improvements to product development, packaging, and customer experience.
• Data Management & Analytics: Maintain accurate records in our CRM system, track engagement metrics, and generate regular reports on follow‑up effectiveness, sales performance, and customer satisfaction. Use insights to refine outreach strategies and demonstrate ROI to leadership.
• Continuous Learning & Thought Leadership: Stay current on industry trends, emerging research, and competitor offerings. Share insights with the team through internal knowledge‑sharing sessions, newsletters, and collaborative projects to keep brighthush at the forefront of pet nutrition innovation.
• Cross‑Functional Collaboration: Work closely with marketing, product development, logistics, and customer support to ensure a seamless customer journey from discovery to post‑purchase support.
• Compliance & Regulatory Support: Ensure all customer communications comply with industry regulations (e.g., AAFCO, ISO) and internal brand guidelines.

Essential Qualifications & Experience

• Minimum of 3–5 years of experience in pet nutrition, veterinary support, or a related field.
• Proven track record of driving sales growth through consultative customer engagement.
• Strong understanding of canine and feline nutrition science, including macro‑ and micronutrients, functional ingredients, and dietary guidelines.
• Excellent written and verbal communication skills, with the ability to simplify complex concepts for a diverse audience.
• Experience using CRM platforms (e.g., Salesforce, HubSpot) and data analytics tools.
• Self‑motivated, organized, and comfortable working independently in a remote environment.
• Demonstrated ability to manage multiple projects simultaneously while maintaining high quality and attention to detail.

Preferred Qualifications & Bonus Skills

• Background in veterinary medicine, animal science, or a related discipline.
• Experience in a B2B or B2C e‑commerce setting, especially within the pet industry.
• Knowledge of regulatory standards (e.g., AAFCO, ISO) and labeling requirements for pet foods.
• Fluency in multiple languages to support a global customer base.
• Prior experience with customer success or account management roles.
• Certifications in nutrition, veterinary technology, or related fields.

Core Competencies & Soft Skills

• Consultative Selling: Ability to ask probing questions, uncover needs, and recommend tailored solutions that align with customer goals.
• Customer‑Centric Mindset: Passion for delivering exceptional service and building trust through empathy and reliability.
• Analytical Thinking: Skilled at interpreting data to inform strategy, measure impact, and drive continuous improvement.
• Collaboration & Influence: Comfortable working cross‑functionally with marketing, product, and logistics teams to achieve shared objectives.
• Adaptability & Resilience: Thrives in a fast‑paced, evolving industry and embraces change as an opportunity for growth.
• Technical Proficiency: Comfortable with CRM, email automation, basic spreadsheet analysis, and emerging digital tools.
• Communication & Storytelling: Ability to craft compelling narratives that translate scientific data into relatable, actionable insights.

Career Growth & Learning Pathways

At brighthush, your career trajectory is as dynamic as the pet nutrition field itself. We offer a clear roadmap for advancement and a wealth of learning opportunities:

• Structured mentorship programs pairing you with senior leaders in sales, product development, and research.
• Access to ongoing training modules covering advanced nutrition science, consultative selling, and customer success best practices.
• Opportunities to contribute to product development by sharing frontline customer insights and participating in focus groups.
• Clear promotion pathways to roles such as Senior Customer Success Manager, Product Specialist Lead, or Sales Enablement Director.
• Participation in industry conferences, webinars, and research symposiums to expand your professional network and stay ahead of emerging trends.
• Internal knowledge‑sharing sessions, lunch‑and‑learns, and cross‑departmental projects that foster continuous learning and skill diversification.

Culture & Work Environment at brighthush

brighthush is built on a foundation of trust, transparency, and teamwork. Even though we operate remotely, we maintain a strong sense of community through:

• Weekly virtual coffee chats and monthly all‑hands meetings to keep everyone aligned and connected.
• Collaborative project spaces using tools like Slack, Miro, and Asana to facilitate real‑time collaboration.
• Annual retreats and team‑building events that celebrate our collective achievements and reinforce our shared values.
• A culture that encourages experimentation, celebrates failures as learning opportunities, and rewards innovation.
• Commitment to work‑life balance, with flexible hours, generous paid time off, and a focus on mental and physical well‑being.
• Pet‑friendly benefits, including pet insurance discounts, a pet‑care stipend, and the option to bring your furry friend to virtual team events.

Compensation, Perks & Benefits

While specific figures vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary aligned with industry standards for remote pet nutrition specialists.
• Performance‑based bonuses tied to sales targets and customer satisfaction metrics.
• Comprehensive health, dental, and vision insurance plans for you and your family.
• 401(k) matching program to support your long‑term financial goals.
• Unlimited paid time off and a generous holiday schedule to recharge and spend quality time with loved ones.
• Pet‑friendly benefits, including pet insurance discounts and a pet‑care stipend.
• Continuous professional development budget for courses, certifications, and conferences.
• Access to wellness resources, including virtual fitness classes, mental health support, and ergonomic equipment stipends.

How to Apply

If you are a seasoned pet nutrition professional who thrives on building meaningful relationships, driving sales, and championing science‑based solutions, brighthush invites you to join our mission. Bring your expertise, curiosity, and passion for pets, and help us empower pet parents across North America to make informed, compassionate choices.

Ready to make a difference? Apply today and become a vital part of a brand that is reshaping the future of pet health—one paw at a time.