Senior Pharmacy Data Entry Operations Manager – Leading Unified Team Excellence, Process Optimization, and Regulatory Compliance at brighthush

About brighthush

brighthush is more than a pharmacy services provider; we are a catalyst for transformation in how medication is managed, delivered, and monitored across the United States. By marrying cutting‑edge technology, sophisticated data analytics, and an unwavering commitment to continuous improvement, we turn the prescription lifecycle into a seamless, patient‑centric experience. Our portfolio spans mail‑order, specialty, and pharmacy benefit management (PBM) services, positioning brighthush at the forefront of a rapidly evolving, data‑driven industry that places patients at the center of every decision.

Our mission is simple yet powerful: empower pharmacists, clinicians, and patients with reliable, efficient, and compliant pharmacy services that improve health outcomes and reduce costs. At brighthush, we celebrate diversity, foster collaboration, and invest in the growth of our people—because we believe that the best results come from a united, motivated, and continuously learning team.

Why This Role Matters

The Senior Pharmacy Data Entry Operations Manager is a pivotal leadership position that bridges two high‑volume data entry teams—Eagle and KRx—within brighthush. By harmonizing processes, aligning performance standards, and cultivating a cohesive culture, you will directly influence the accuracy, speed, and quality of prescription data that supports thousands of patients and healthcare partners every day.

In this role, you will:

• Drive operational excellence across both teams, ensuring that service levels, turnaround times, and accuracy metrics consistently exceed industry benchmarks.
• Champion a unified team culture that values transparency, collaboration, and continuous improvement.
• Lead change management initiatives that streamline workflows, reduce duplication, and scale operations to meet evolving business demands.
• Serve as the primary liaison between data entry teams and cross‑functional stakeholders, translating strategic priorities into actionable plans.

Key Responsibilities

Strategic & Operational Leadership

• Operational Oversight: Manage day‑to‑day activities of the Eagle and KRx teams, ensuring that service level agreements (SLAs) for accuracy, turnaround time, and customer satisfaction are met or surpassed.
• Workflow Harmonization: Design, implement, and continuously refine standardized workflows and performance metrics that create consistency across both teams.
• Process Improvement: Identify bottlenecks, redundancies, and scalability challenges; develop data‑driven solutions that reduce cycle time and improve throughput.
• Stakeholder Collaboration: Partner with product, integration, and quality assurance teams to support new program launches, system integrations, and ongoing optimization of pharmacy services.
• Insight‑Driven Decision Making: Leverage cross‑departmental data to enhance data entry processes, improve service delivery, and support strategic initiatives.

Team Engagement & Integration

• Connector & Champion: Act as the central point of contact between Eagle and KRx, fostering relationships, aligning goals, and celebrating joint successes.
• Retention & Morale: Implement inclusive leadership practices, transparent communication, and recognition programs that boost engagement and reduce turnover.
• Culture Builder: Promote a collaborative environment that encourages mutual respect, shared learning, and adherence to consistent standards.
• Cross‑Training: Facilitate peer learning, cross‑functional exposure, and skill development to create well‑rounded contributors.

People Development & Leadership

• Leadership Coaching: Mentor supervisors and team leads, providing performance coaching, training, and career development plans.
• Onboarding Excellence: Oversee onboarding, training, and competency development for all data entry staff, ensuring they are fully equipped to excel.
• Performance Management: Analyze performance data, conduct regular feedback sessions, and implement corrective actions to drive growth and accountability.
• Goal Alignment: Set clear, measurable objectives that align with departmental and company‑wide goals.

Compliance & Quality Oversight

• Regulatory Adherence: Ensure compliance with federal and state regulations, including HIPAA, PDMA, cGMP, and Board of Pharmacy guidelines.
• SOP Governance: Maintain and enforce policies, procedures, and standard operating procedures across both teams.
• Audit & Continuous Improvement: Conduct regular quality audits, identify gaps, and implement corrective actions to sustain high standards.

Data & Performance Analytics

• KPI Monitoring: Track key performance indicators at individual and team levels, using data to uncover trends and opportunities.
• Operational Insights: Translate performance data into actionable insights that reduce errors, shorten turnaround times, and enhance overall efficiency.
• Reporting: Prepare and deliver regular reports to senior leadership, highlighting successes, challenges, and improvement plans.

Communication & Collaboration

• Stakeholder Liaison: Serve as the primary point of contact between data entry teams and internal/external stakeholders, ensuring alignment and smooth communication.
• Feedback Loop: Maintain proactive communication with contributors, keeping them informed, supported, and aligned with departmental initiatives.
• Strategic Translation: Convert high‑level strategic priorities into clear, actionable plans for the team, ensuring consistent execution.

Qualifications

Minimum Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• At least 5 years of progressive experience in pharmacy operations, preferably within mail‑order, PBM, or specialty pharmacy settings.
• Minimum 3 years of leadership experience in a regulated, high‑volume healthcare or pharmacy environment.
• Strong knowledge of medical terminology (including sig codes, Roman numerals), brand and generic medication names, and general pharmacy terminology.
• Experience with HIPAA, PDMA, and cGMP adverse event reporting.
• Familiarity with insurance procedures, drug reimbursement issues, and claim adjudication processes.
• Computer literacy: proficiency with operating systems, Microsoft Office Suite, presentation software, collaboration tools, and Adobe PDF or comparable applications.
• Excellent written and verbal communication skills in English.

Preferred Education & Experience

• Registered and licensed pharmacy technician by the Indiana Board of Pharmacy in good standing.
• National certification through PTCB or another approved certifying agency.
• Bi‑lingual proficiency in English and Spanish.
• Project management experience.
• Experience in customer service evaluation and satisfaction measurement.

Skills & Competencies

• Deep understanding of pharmacy data entry operations and regulatory requirements.
• Proven ability to unify and motivate diverse teams across locations and programs.
• Experience leading successful change management and process improvement initiatives.
• Exceptional interpersonal and team‑building skills; builds trust and rapport with team members.
• Strong written and verbal communication skills; effectively communicates with team, leadership, and stakeholders.
• High attention to detail, with a focus on quality and compliance.
• Analytical thinking; ability to interpret data and drive performance through insights.
• Proficiency with Microsoft Office Suite, pharmacy software systems, and digital workflow tools.
• Ability to prioritize responsibilities, manage competing deadlines, and operate in a dynamic environment.

Career Growth & Learning Opportunities

At brighthush, we believe that your career should evolve as rapidly as the industry. In this role, you will:

• Gain exposure to cross‑functional initiatives that span technology, quality, and business strategy.
• Develop advanced leadership skills through mentorship, coaching, and formal training programs.
• Lead high‑impact projects that shape the future of pharmacy data management.
• Position yourself for senior leadership roles within operations, quality, or program management.
• Participate in continuous learning initiatives, including industry conferences, certification programs, and internal knowledge‑sharing sessions.

Work Environment & Company Culture

Our culture is built on transparency, collaboration, and a shared commitment to excellence. You will experience:

• A fully remote work model with flexible scheduling, complemented by occasional travel (approximately 10%) to corporate locations for team building and stakeholder engagement.
• A supportive, inclusive environment that values diverse perspectives and encourages innovation.
• Regular virtual town halls, team‑building activities, and cross‑departmental hackathons.
• A focus on work‑life balance, with generous paid time off, parental leave, and wellness programs.
• A culture that rewards initiative, celebrates achievements, and recognizes contributions at all levels.

Compensation & Benefits

The expected salary range for this position is $75,000 to $85,000 annually, commensurate with experience and qualifications. In addition to competitive base pay, brighthush offers a comprehensive benefits package that includes:

• Health, dental, and vision insurance.
• Retirement plan options with company match.
• Paid time off (vacation, sick leave, holidays).
• Paid parental leave.
• Employee assistance programs.
• Performance‑based bonuses and incentive plans.
• Professional development stipend and tuition reimbursement.
• Wellness initiatives, including gym memberships and mental health resources.

How to Apply

If you are a strategic thinker, a collaborative leader, and a champion of quality and compliance, we invite you to join brighthush and help shape the future of pharmacy data operations. Submit your application today and become part of a team that is dedicated to excellence, innovation, and patient safety.

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.