Senior Platform Customer Engineer – Healthcare & Life Sciences Cloud Solutions Architect (Level III) – Championing AI‑Powered Digital Transformation & Innovation in Medical Research at brighthush

About brighthush

brighthush is a global pioneer in cloud innovation, dedicated to accelerating digital transformation across the healthcare and life sciences sectors. Our mission is to empower every organization—whether a research hospital, a biotech startup, or a pharmaceutical giant—to unlock the full potential of cloud‑first innovation. By delivering secure, scalable, and sustainable solutions, we help our customers modernize infrastructure, harness data, and apply artificial intelligence with confidence, ultimately improving patient outcomes and driving scientific breakthroughs.

When you join brighthush, you become part of a vibrant community of technologists, strategists, and visionaries who thrive on solving the most complex challenges in healthcare and life sciences. Our culture celebrates curiosity, collaboration, and continuous learning, providing you with the resources, mentorship, and freedom to innovate at the highest level.

Why This Role Matters

The Senior Platform Customer Engineer – Healthcare & Life Sciences (Level III) is a pivotal bridge between brighthush’s cutting‑edge technology and the strategic goals of our most demanding customers. You will partner directly with technical sales teams, product marketing, and engineering to craft, demonstrate, and deliver cloud solutions that address regulatory compliance, data privacy, and the unique computational workloads of the health sector. Your expertise will help customers modernize legacy systems, migrate critical applications, and build intelligent data pipelines that drive research, patient care, and operational efficiency.

Key Responsibilities

• Technical Account Strategy: Own the end‑to‑end technical account plan, aligning brighthush’s capabilities with the customer’s business objectives and regulatory requirements.
• Solution Architecture & Design: Design and architect cross‑pillar cloud solutions that span infrastructure modernization, application modernization, data analytics, AI/ML, networking, security, and migration pathways.
• Proof‑of‑Concepts & Workshops: Lead complex demos, pilots, and hands‑on workshops that showcase the value of brighthush’s platform, tailoring each experience to the technical depth of the audience.
• Technical Win Enablement: Drive the technical win by translating business challenges into actionable cloud strategies, defining delivery and consumption plans, and guiding customers through the decision‑making process.
• Post‑Sales Transition: Collaborate with pricing, legal, and implementation teams to ensure a seamless handoff from sales to delivery, maintaining momentum throughout migration and adoption phases.
• Stakeholder Engagement: Present to and influence senior technical leaders, C‑suite executives, and cross‑functional teams, articulating complex concepts in clear, business‑focused language.
• Industry Thought Leadership: Stay abreast of emerging trends in healthcare IT, life‑science research, and cloud security, feeding insights back to brighthush product teams to shape future roadmap enhancements.
• Revenue Growth & Penetration: Identify new workload opportunities within existing accounts, expand the footprint of brighthush solutions, and contribute to the overall sales pipeline.

Essential Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience.
• At least 10 years of hands‑on experience designing, building, or supporting cloud‑native architectures in a customer‑facing or technical support capacity.
• Deep expertise with cloud engineering, on‑premise infrastructure, virtualization, and containerization platforms (e.g., Kubernetes, Docker, OpenShift).
• Proven ability to communicate complex technical concepts to both technical stakeholders and executive leaders.
• Strong programming and scripting skills (e.g., Python, Go, Java, Bash) and experience with debugging, systems design, prototyping, and delivering technical workshops.

Preferred Qualifications

• Demonstrated success selling or positioning technical solutions in areas such as Infrastructure Modernization, Application Modernization, Data Management, Data Analytics, Cloud AI, Networking, Migrations, or Security.
• Experience guiding customers through the full business cycle—from discovery and solution design to delivery, consumption, and ongoing optimization.
• Track record of developing long‑term technical strategies that uncover new workloads and drive sustained cloud adoption.
• Hands‑on experience migrating mission‑critical applications and services to cloud platforms, with a focus on minimal downtime and data integrity.
• Solid understanding of security frameworks, including encryption, identity & access management, zero‑trust networking, threat modeling, and penetration testing.
• Domain expertise in Healthcare, Life Sciences, or related regulated industries, with familiarity with standards such as HIPAA, GDPR, and FDA 21 CFR Part 11.

Core Skills & Competencies

• Technical Acumen: Mastery of cloud infrastructure (compute, storage, networking), modern application frameworks, and data platforms.
• Problem‑Solving: Ability to diagnose complex technical issues quickly, propose pragmatic solutions, and iterate based on feedback.
• Communication: Exceptional verbal and written communication skills; comfortable delivering executive‑level presentations and technical deep‑dives.
• Collaboration: Proven team player who can work across sales, product, engineering, and professional services to achieve shared goals.
• Customer Obsession: A relentless focus on understanding customer pain points, delivering value, and building long‑term trusted relationships.
• Strategic Thinking: Ability to see the big picture, align technology choices with business outcomes, and influence roadmap decisions.
• Adaptability: Thrive in a fast‑moving environment, quickly assimilating new technologies, industry regulations, and market dynamics.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. As a Level III Customer Engineer, you will have access to:

• Advanced Technical Certifications: Full sponsorship for industry‑leading certifications (e.g., Certified Kubernetes Administrator, brighthush Cloud Architect, HIPAA Compliance).
• Mentorship Programs: Pairing with senior architects and product leaders to accelerate skill development and broaden strategic influence.
• Cross‑Functional Rotations: Opportunities to spend time with product management, engineering, or professional services to deepen product expertise.
• Thought‑Leadership Platforms: Publish case studies, speak at industry conferences, and contribute to internal knowledge bases.
• Leadership Pathways: Transition into senior solution architect, technical account manager, or go‑to‑market leadership roles as you demonstrate impact.