Senior Pre‑Sales Customer Engineer – Championing Data‑Driven Product Success, Customer Growth, and Strategic Partnerships for Innovative SaaS Solutions at brighthush

About brighthush

brighthush is a trailblazer in the product intelligence and analytics arena, empowering more than 29,000 forward‑thinking companies to decode how users interact with their digital products. By marrying robust analytics with AI that speaks the language of your business, brighthush turns raw data into actionable insights, helping teams spot what’s working, diagnose what’s not, and decide what to build next. Our mission is simple: give every product team the clarity they need to make data‑driven decisions that accelerate growth and delight customers.

Why the Analytics Revolution Matters

In today’s hyper‑competitive digital landscape, product decisions can no longer be made on gut instinct alone. Every click, swipe, and interaction holds a story—if you can read it. brighthush sits at the intersection of data, AI, and product strategy, providing a single source of truth that translates complex event streams into clear, actionable narratives. Whether you’re a SaaS startup scaling to millions of users or an enterprise looking to optimize a global product suite, the insights you gain from brighthush can reduce time‑to‑market, increase user engagement, and drive revenue growth.

About the Customer Engineering Team

The Customer Engineering squad at brighthush is a cross‑functional powerhouse of technical problem solvers. We are the bridge between the product’s capabilities and the customer’s business challenges, ensuring every engagement delivers measurable value. Working hand‑in‑hand with Account Executives on new business and expansion, we own the pre‑sales technical journey—from discovery to proof‑of‑concept (POC)—and hand off a polished, actionable plan to Delivery Engineers for post‑sale activation.

Role Overview

As a Senior Customer Engineer, you will be the technical face of brighthush in the field. Your day‑to‑day responsibilities will include:

• Leading deep technical discovery sessions to understand a prospect’s business objectives, technical stack, and data maturity.
• Designing and delivering customized, research‑backed demos that map brighthush’s capabilities to the prospect’s specific outcomes.
• Assessing technical fit, confirming stack compatibility, and scoping the scope of a meaningful POC.
• Positioning brighthush against other analytics platforms with data‑driven arguments.
• Executing tightly structured POCs with clear success criteria, a named focus metric, and a handoff package that Delivery Engineers can deploy immediately.
• Returning post‑sale for cross‑sell and strategic expansion opportunities that require a fresh technical evaluation.
• Collaborating closely with Account Executives on deal strategy, objection handling, and expansion planning.
• Maintaining a close relationship with Delivery Engineers to ensure POCs reflect real production realities.

Key Responsibilities

• Technical Discovery & Qualification: Conduct in‑depth interviews with prospects to surface pain points, technical constraints, and success metrics.
• Solution Design & Demo Delivery: Craft tailored demos that showcase how brighthush’s event‑based analytics platform solves the prospect’s challenges.
• Competitive Positioning: Articulate brighthush’s unique value proposition against key competitors, using data, case studies, and ROI models.
• Proof‑of‑Concept Management: Define success criteria, set focus metrics, and orchestrate POCs that deliver quick wins for prospects.
• Post‑Sale Expansion: Identify opportunities for cross‑sell and upsell by re‑evaluating technical fit on new product surfaces.
• Stakeholder Collaboration: Partner with Sales, Product, and Delivery teams to align on strategy, messaging, and execution.
• Process Improvement: Continuously refine discovery scripts, demo templates, and POC playbooks to increase win rates.

Essential Qualifications

• 3–5+ years of experience in Solutions Engineering, Sales Engineering, or a technical pre‑sales role at a B2B SaaS company.
• Strong technical foundation in data analytics, event tracking, APIs, data warehouses, or related domains.
• Commercial instinct: a proven track record of driving deals to close by aligning technical solutions with business outcomes.
• Demonstrated ability to run structured POCs with measurable success criteria.
• Excellent communication skills, capable of translating complex technical concepts to both technical and non‑technical audiences.
• Deep knowledge of the analytics landscape or the agility to acquire it quickly.
• Self‑driven, humble, hungry, smart, and accountable—qualities that define our high‑performance culture.

Preferred Qualifications

• Experience with event‑based analytics platforms or similar data‑centric products.
• Background in data engineering, data science, or product management.
• Familiarity with cloud platforms (brighthush, brighthush, brighthush) and data integration tools.
• Prior experience in a fast‑growth startup environment.

Skills & Competencies

• Technical Proficiency: Comfortable with SQL, JavaScript, Python, and API integrations.
• Analytical Thinking: Ability to dissect complex problems and propose data‑driven solutions.
• Strategic Mindset: Aligning technical capabilities with business strategy.
• Presentation & Storytelling: Crafting compelling narratives that resonate with stakeholders.
• Collaboration: Working seamlessly across Sales, Product, and Delivery teams.
• Adaptability: Thriving in a fast‑moving, evolving product landscape.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent through continuous learning and career progression. As a Senior Customer Engineer, you will:

• Advance to Lead Customer Engineer or Technical Solutions Lead roles.
• Gain exposure to product strategy and roadmap discussions.
• Participate in cross‑functional leadership programs and mentorship initiatives.
• Attend industry conferences, workshops, and internal knowledge‑sharing sessions.
• Earn certifications in data analytics, cloud platforms, and sales engineering.

Work Environment & Culture

brighthush fosters a culture of bold innovation, data‑driven decision making, and collaborative teamwork. Our values guide every interaction:

• Make Bold Bets: We prioritize courageous action over incremental progress.
• Innovate with Insight: Decisions are grounded in rigorous data, experience, and collective wisdom.
• Own Your Impact: Every team member is empowered to shape outcomes and drive results.
• Collaborate & Celebrate: We thrive on open communication, shared learning, and celebrating wins together.
• Grow Continuously: Continuous learning, skill development, and personal growth are embedded in our DNA.

Compensation, Perks, and Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for senior pre‑sales roles.
• Performance‑based bonuses tied to individual and team metrics.
• Equity or stock‑option plans to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance for you and your family.
• Flexible work arrangements, including remote options and generous paid time off.
• Professional development budget for certifications, courses, and conferences.
• Wellness programs, mental health resources, and a supportive work‑life balance culture.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven team that is reshaping how product teams harness data. You’ll work alongside passionate engineers, product leaders, and sales strategists who are committed to delivering real value to customers. Your expertise will directly influence the success of our clients and the growth trajectory of our platform. If you thrive in a fast‑paced, data‑centric environment and want to make a tangible impact, brighthush is the place for you.

Ready to Make an Impact?

We’re looking for a Senior Customer Engineer who is ready to lead, innovate, and drive results. If you’re excited about turning data into action, building lasting customer relationships, and growing alongside a dynamic SaaS company, we want to hear from you.

Apply now and help us empower the next generation of product teams to make smarter, faster, and more impactful decisions.