Senior Principal Customer Education Specialist – Global Imaging & Clinical Training Lead – Championing Adoption, Innovation, and Customer Success for Clinical Research & Imaging Solutions at brighthush

About brighthush

brighthush is a pioneering force in the medical imaging sector, seamlessly blending state‑of‑the‑art hardware, sophisticated analytics, and AI‑driven insights to empower clinicians, researchers, and patients worldwide. With a presence in over 30 countries, we are redefining how imaging data is captured, interpreted, and applied in clinical research. Our mission is simple yet profound: transform the learning journey of healthcare professionals, enabling them to master imaging solutions quickly, shorten research timelines, and ultimately improve patient outcomes.

Why This Role Matters

As the Senior Principal Customer Education Specialist, you will be the linchpin that reshapes how our customers learn, adopt, and master our imaging technologies. You will partner with senior stakeholders, influence product strategy, and design training experiences that reduce support tickets, accelerate research timelines, and elevate customer satisfaction. In return, brighthush offers a competitive compensation package, flexible work arrangements, and a suite of benefits that support both your professional growth and personal well‑being.

Key Responsibilities

1. Subject Matter Authority

Serve as the go‑to expert for a designated therapeutic area or product line, providing deep technical guidance to sponsors, customers, and internal teams. Your expertise will shape training content, product positioning, and customer success strategies. You will:

• Develop and maintain a comprehensive knowledge base of product features, clinical workflows, and regulatory requirements.
• Act as the primary point of contact for complex technical questions from customers and internal stakeholders.
• Collaborate with product management to incorporate user feedback into future releases.
• Publish thought leadership articles and white papers that position brighthush as an industry authority.
• Lead the creation of detailed product documentation and quick‑reference guides for end‑users.

2. Strategic Training Design

Collaborate with Business Development to craft customer‑centric training strategies, deliver capability presentations, and demonstrate solutions that align with new business opportunities. You will:

• Create modular learning paths that cater to varying levels of expertise.
• Translate complex technical concepts into engaging learning experiences that resonate with diverse audiences.
• Align training objectives with business goals and key performance indicators.
• Design interactive workshops, webinars, and on‑site sessions that drive adoption.
• Develop assessment tools to measure learning outcomes and identify knowledge gaps.

3. Lifecycle Training Management

Review study contracts and develop comprehensive training plans at study start‑up, ensuring updates and changes are communicated throughout the study lifecycle in partnership with sponsor study teams. Your proactive approach will keep training aligned with evolving study requirements. Responsibilities include:

• Mapping training milestones to study timelines.
• Coordinating with clinical operations to schedule training sessions.
• Tracking completion rates and addressing gaps promptly.
• Maintaining audit trails for compliance and regulatory reporting.
• Facilitating post‑study debriefs to capture lessons learned and best practices.

4. Cross‑Functional Advocacy

Champion customer education services across the organization, strengthening collaboration between product, sales, support, and research teams. Your influence will help embed learning into every customer touchpoint. Key actions:

• Facilitate cross‑functional workshops to identify training needs.
• Advocate for educational resources in product roadmaps.
• Promote a culture of continuous learning within the company.
• Serve as a liaison between education and other departments to ensure alignment.
• Coordinate with marketing to align training materials with brand messaging.

5. Quality & Impact Measurement

Monitor quality metrics—including data quality trends, Customer Care tickets, and DCRs—to identify gaps and recommend targeted training interventions. Your data‑driven insights will drive continuous improvement and measurable ROI. Tasks include:

• Analyzing post‑training survey data to assess knowledge retention.
• Tracking support ticket volumes before and after training initiatives.
• Reporting on key metrics to senior leadership.
• Developing dashboards that visualize training impact.
• Conducting ROI analyses to quantify the financial benefits of training programs.

6. Readiness & Implementation

Lead product and organizational readiness initiatives by planning activities, coordinating deliverables, tracking progress, and communicating status updates to stakeholders. Your project management skills will ensure seamless roll‑outs. Responsibilities:

• Develop readiness checklists for new product releases.
• Coordinate cross‑team efforts to ensure all stakeholders are prepared.
• Document lessons learned and best practices.
• Ensure all training materials meet regulatory and compliance standards.
• Manage change‑management communications to keep teams informed.

7. Global Training Delivery

Partner with key customers to design and implement global training plans that support successful study execution and adoption of imaging solutions. You will adapt content for regional nuances while maintaining global consistency. Duties include:

• Localizing training materials for language and cultural relevance.
• Managing virtual and in‑person training sessions across time zones.
• Ensuring compliance with local regulatory requirements.
• Co‑creating region‑specific success stories and case studies.
• Building a global community of practice for continuous knowledge sharing.

8. Continuous Improvement

Work with Education leadership and Project Management teams to refine training services, develop new offerings, and embed a culture of innovation and cost‑conscious decision‑making. Your contributions will:

• Identify emerging trends in adult learning and technology adoption.
• Prototype new training formats (e.g., microlearning, gamification).
• Measure the impact of innovations and scale successful pilots.
• Implement feedback loops to refine content and delivery methods.
• Champion the adoption of new learning technologies and platforms.

9. Customer Experience Champion

Deliver exceptional customer experiences, support business growth, and mentor junior team members to foster a high‑performing learning organization. Your role will involve:

• Acting as a trusted advisor to customers throughout their journey.
• Providing coaching and feedback to emerging talent.
• Advocating for customer needs in product and strategy discussions.
• Championing a customer‑centric mindset across all teams.
• Leading initiatives that enhance the overall customer experience.

Essential Qualifications

• Bachelor’s degree or equivalent certification in education, business, human resources, or a field relevant to the clinical trial industry.
• Minimum of 5 years’ experience in a corporate training environment.
• Minimum of 5 years’ experience within the clinical trial industry, with a proven track record of delivering training solutions that drive adoption.
• Demonstrated subject matter expertise in a specific therapeutic area and/or product line.
• Strong organizational and time‑management skills, with the ability to juggle multiple priorities and deadlines in a fast‑paced environment.
• Creative problem‑solving mindset, capable of developing innovative approaches to complex business challenges.
• Excellent verbal, written, presentation, and interpersonal communication skills, with the ability to translate technical concepts into clear, actionable learning experiences.
• High technical aptitude, able to quickly learn and apply new software, systems, and technologies.
• In‑depth knowledge of customer training methodologies, adult learning principles, and industry trends.
• Proven ability to build effective relationships with customers, sponsors, and cross‑functional stakeholders.
• Experience leading projects, influencing stakeholders, and driving organizational readiness initiatives in a matrixed environment.

Preferred Qualifications

• Advanced degree (Master’s or Ph.D.) in a relevant field.
• Experience with learning management systems (LMS), e‑learning authoring tools, and data analytics platforms.
• Familiarity with regulatory requirements for clinical training and documentation.
• Previous experience in a leadership role within a global training or customer success organization.
• Proficiency in multiple languages, enhancing the ability to support a diverse customer base.

Core Competencies & Skills

• Strategic Thinking & Visionary Leadership
• Customer‑Centric Mindset
• Project Management & Execution
• Data‑Driven Decision Making
• Change Management & Adaptability
• Collaboration & Influencing Across Functions
• Mentorship & Team Development
• Technical Fluency & Rapid Learning
• Effective Storytelling & Presentation

Career Growth & Learning Opportunities

At brighthush, your career trajectory is supported by a robust learning ecosystem. You will have access to:

• Structured leadership development programs that prepare you for senior roles in education, product management, or customer success.
• Cross‑functional projects that expose you to product strategy, sales enablement, and global market expansion.
• Mentorship from seasoned experts in clinical research, imaging technology, and educational design.
• Opportunities to publish white papers, speak at industry conferences, and contribute to thought leadership initiatives.
• Continuous learning resources, including tuition reimbursement for relevant courses and certifications.
• Access to an internal knowledge hub with the latest research, case studies, and best‑practice templates.
• Potential to transition into senior leadership roles within the education or customer success divisions.

Work Environment & Culture

brighthush fosters an inclusive, collaborative, and agile work culture. Whether you thrive in a remote setting or prefer a hybrid model, you will find:

• Transparent communication channels that keep you informed and engaged.
• Regular virtual town halls and cross‑team knowledge‑sharing sessions.
• A culture that celebrates experimentation, embraces failure as a learning opportunity, and rewards innovative solutions.
• Commitment to work‑life balance, with flexible scheduling and a focus on employee well‑being.
• Opportunities to connect with colleagues across the globe through virtual coffee chats and regional meet‑ups.
• A supportive environment that encourages continuous improvement and personal growth.

Compensation, Perks & Benefits

While specific figures vary by location and experience, brighthush offers a competitive salary package that reflects your expertise and the value you bring. In addition:

• Comprehensive medical, dental, and vision coverage for you and your dependents.
• Flexible work arrangements, including fully remote and hybrid options.
• Tuition reimbursement for approved professional development courses.
• Employee assistance programs, wellness initiatives, and mental health resources.
• Life and disability insurance to protect you and your family.
• Regular team‑building events, both virtual and in‑person, to strengthen community and collaboration.
• Performance‑based bonuses and equity opportunities for high‑impact contributions.
• Access to a global network of industry experts and thought leaders.

Ready to Make an Impact?

If you are passionate about transforming how clinical researchers learn and adopt imaging technology, and you thrive in a dynamic, customer‑focused environment, we want to hear from you. Join brighthush as a Senior Principal Customer Education Specialist and help shape the future of clinical training, drive customer success, and accelerate scientific discovery.

Apply today and become part of a team that is dedicated to unlocking better evidence for a healthier world.