Senior Principal Customer Success Executive – Championing AI‑Powered Digital Transformation, Enterprise Partnerships, and Strategic Customer Growth at brighthush

About brighthush

brighthush is not just a technology vendor; we are the catalyst that propels enterprises into the next era of digital work. With a portfolio that blends cloud‑native architecture, generative AI, and intelligent automation, we empower more than 8,100 customers worldwide—including 85 % of the Fortune 500—to re‑engineer their operations, unlock data‑driven insights, and accelerate time‑to‑value. Our platform is the connective tissue that unites people, processes, and data, enabling organizations to pivot faster, innovate boldly, and deliver measurable business outcomes. In a world where digital transformation is no longer optional, brighthush is the trusted partner that turns ambition into achievement.

Why brighthush is the Place to Accelerate Your Career

At brighthush, we believe that the most transformative ideas emerge from a culture that celebrates curiosity, collaboration, and continuous learning. When you join our team, you’ll experience:

• Competitive base salary and performance‑based bonuses that reward impact and align your success with the company’s growth trajectory.
• Comprehensive health, dental, and vision coverage for you and your family, ensuring you can focus on what matters most.
• Generous paid time off, flexible work arrangements, and a hybrid model that blends remote and in‑office collaboration, giving you the freedom to work where you thrive.
• Unlimited learning credits for courses, certifications, and industry conferences—because we invest in your professional growth.
• Equity options that allow you to share in the company’s success and build lasting value.
• Wellness programs, on‑site fitness centers, and robust mental health resources that support your physical and emotional well‑being.
• Annual company retreats and team‑building events that strengthen our global community and foster lasting relationships.

Role Overview

As a Senior Principal Customer Success Executive, you will be the trusted advisor to senior executives across our most strategic accounts. Your mission is to deepen customer relationships, accelerate adoption of our AI‑powered platform, and drive measurable business outcomes that lead to higher satisfaction, retention, and expansion. You will own the post‑sale journey, ensuring that every touchpoint delivers value and positions brighthush as the partner of choice for digital transformation.

Key Responsibilities

• Lead High‑Complexity Transformations – Champion end‑to‑end change initiatives for our largest, most strategic customers, ensuring alignment with governance frameworks, customer objectives, and organizational priorities. You will design transformation roadmaps, orchestrate cross‑functional execution, and measure impact against defined KPIs.
• Strategic Account Management – Build and nurture relationships with C‑suite stakeholders, translating corporate strategy into actionable platform roadmaps that deliver tangible ROI. You will act as the voice of the customer within brighthush, influencing product direction and service delivery.
• Value Creation & Upsell Enablement – Identify and articulate opportunities for expansion, cross‑sell, and renewal by leveraging adoption analytics, value blueprints, and industry best practices. You will develop business cases that demonstrate the financial and operational value of additional platform modules.
• Thought Leadership & Industry Insight – Serve as a subject‑matter expert on emerging trends, AI integration, and digital workforce solutions, providing executive‑ready narratives that influence decision makers. You will author white papers, speak at conferences, and contribute to industry panels.
• Governance & Operational Excellence – Standardize delivery methodologies, enforce quality standards, and collaborate with Delivery and Impact teams to ensure consistent, high‑quality outcomes. You will lead continuous improvement initiatives that reduce time‑to‑value and increase customer satisfaction.
• Risk Management & Escalation Resolution – Proactively identify risks, mitigate churn, and resolve escalations with a focus on maintaining healthy adoption and satisfaction levels. You will develop risk mitigation plans and conduct post‑mortem analyses to capture lessons learned.
• Internal Collaboration – Partner with Sales, Product, and Engineering to shape product evolution based on customer insights, and mentor junior Customer Success resources on transformation best practices. You will facilitate cross‑team workshops and knowledge‑sharing sessions.
• AI‑Driven Optimization – Leverage AI tools to automate workflows, generate insights, and inform strategic decisions, while guiding responsible, value‑driven AI adoption across the organization. You will champion ethical AI practices and ensure compliance with industry standards.

Essential Qualifications

• 15+ years of client‑facing experience in account management, consulting, or transformation leadership.
• Proven track record of influencing senior stakeholders and driving strategic outcomes in enterprise environments.
• Deep knowledge of brighthush’s platform, including AI capabilities, digital workflows, and data analytics.
• PMP certification or equivalent project management experience.
• Experience in IT strategy, operations, HR, security, customer service, IT governance, and program/project delivery.
• Strong analytical skills with the ability to diagnose problems, develop solutions, and communicate complex concepts to non‑technical audiences.
• Excellent presentation, facilitation, and negotiation skills.
• High emotional intelligence and a consultative mindset.

Preferred Qualifications

• Prior experience in a Principal or Senior Customer Success role at a technology or consulting firm.
• Demonstrated success in AI integration, including designing AI systems, evaluating ethical implications, and driving adoption.
• Experience managing multi‑workstream programs with cross‑functional teams.
• Knowledge of industry regulations and compliance frameworks relevant to enterprise customers.
• Fluency in multiple languages is a plus.

Key Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Customer‑Centric Mindset & Relationship Building
• Data‑Driven Decision Making
• Change Management & Transformation Enablement
• AI & Automation Literacy
• Project & Program Management
• Stakeholder Engagement & Influence
• Communication & Storytelling
• Problem Solving & Critical Analysis
• Collaboration & Team Leadership

Career Growth & Learning Opportunities

At brighthush, your career trajectory is shaped by your ambition and performance. As a Senior Principal Customer Success Executive, you will:

• Progress to senior leadership roles such as Director of Customer Success or Vice President of Enterprise Partnerships.
• Lead global initiatives that shape the future of digital transformation and AI adoption.
• Earn certifications in AI, cloud architecture, and advanced project management through our learning platform.
• Participate in executive leadership programs and mentorship circles that accelerate your professional development.
• Contribute to thought leadership pieces, industry conferences, and white papers that position you as a recognized expert.

Work Environment & Culture

brighthush thrives on a culture of trust, flexibility, and innovation. We embrace a distributed workforce model that empowers employees to work from anywhere while staying connected through virtual collaboration tools and regular in‑person gatherings. Our core values—customer obsession, continuous learning, and collaborative excellence—guide every decision and interaction. You will find a supportive community that celebrates diversity, encourages experimentation, and rewards results.

Compensation & Benefits (General Overview)

While specific figures vary by location and experience, our compensation package includes:

• Competitive base salary aligned with market benchmarks.
• Performance‑based bonuses tied to customer success metrics.
• Equity options that reward long‑term contribution.
• Health, dental, and vision coverage for you and your family.
• Flexible paid time off and remote work options.
• Professional development stipend and tuition reimbursement.
• Wellness programs, mental health support, and employee assistance programs.

How to Apply

If you are a seasoned customer success leader with a passion for AI, digital transformation, and building lasting executive relationships, we want to hear from you. Submit your application through our careers portal, and let’s explore how you can help brighthush shape the future of work.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other protected characteristic.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, please contact our HR team for assistance.

Join brighthush Today

Become a catalyst for change and help our customers unlock the full potential of their digital transformation journey. Apply now and join a team that is redefining the way the world works.