Senior Principal Implementation Engineer – Identity & Access Management (IAM) & Customer Success Champion – Remote UK – Driving Secure Digital Transformation at brighthush

Welcome to brighthush – Where Security Meets Innovation

At brighthush, we’re redefining what it means to secure digital experiences. Our open‑source‑first identity and access management platform unifies authentication, authorization, and governance into a single, scalable ecosystem. From the solo developer’s sandbox to the multi‑tenant environments of Fortune 500 enterprises, brighthush removes friction from security, enabling teams to innovate faster, collaborate more securely, and deliver digital experiences that delight customers while protecting data.

Founded on curiosity, collaboration, and an unwavering commitment to customer success, brighthush has quickly become a trusted partner for organizations looking to modernise their IAM stack. We champion transparency, community engagement, and continuous improvement, ensuring that every feature we ship is built with real‑world use cases in mind.

Why brighthush is the Place to Accelerate Your Career

• Impact at Scale – Your work will protect millions of users worldwide, shaping the security posture of some of the world’s most critical digital services.
• Remote‑First Flexibility – Work from anywhere in the UK with a fully supported remote environment, including a home‑office stipend, flexible hours, and a culture that values work‑life balance.
• Culture of Innovation – Collaborate with open‑source communities, contribute to cutting‑edge projects, and influence product direction from day one.
• Growth & Development – Continuous learning, mentorship, and clear career pathways that allow you to evolve from a senior engineer to a principal or even a VP of Engineering.
• Competitive Compensation – Market‑aligned salary, equity, and a comprehensive benefits package that rewards your expertise and dedication.

Role Overview

As a Senior Principal Implementation Engineer at brighthush, you will be the linchpin between our product, our customers, and the broader IAM ecosystem. You will lead complex, high‑visibility implementations, ensuring that our platform delivers maximum value to enterprise clients while maintaining the highest standards of security and reliability. Your deep technical expertise, combined with a passion for customer success, will help us drive adoption, reduce time‑to‑value, and build lasting partnerships.

Key Responsibilities

• Lead Enterprise Implementations – Own the full implementation lifecycle for large, multi‑tenant deployments, from discovery and design to migration and post‑go‑live support. Work closely with customer stakeholders to understand business goals, technical constraints, and compliance requirements.
• Architect Technical Solutions – Design scalable, secure architectures that integrate with customers’ existing identity providers, SSO solutions, and cloud infrastructures. Document, review, and obtain approval from engineering and product teams.
• Mentor & Coach – Provide technical guidance to junior engineers, support teams, and customer success managers, fostering a culture of knowledge sharing and continuous improvement.
• Customer Advocacy – Act as the voice of the customer within product and engineering teams, translating real‑world challenges into actionable product enhancements and roadmap items.
• Process & Tooling Optimization – Develop and refine deployment scripts, automation pipelines, and documentation to streamline future implementations and reduce manual effort.
• Technical Evangelism – Represent brighthush at industry events, webinars, and community forums, showcasing our platform’s capabilities and best practices.
• Risk & Compliance Management – Ensure all implementations meet regulatory requirements (GDPR, SOC 2, ISO 27001) and internal security policies, conducting risk assessments and mitigation plans as needed.
• Metrics & Reporting – Track implementation KPIs, provide regular status updates to stakeholders, and identify areas for continuous improvement.

Essential Qualifications

• 10+ years of experience in IAM, security engineering, or related fields.
• Proven track record of leading large‑scale, complex implementations for enterprise clients.
• Deep knowledge of SAML, OAuth, OpenID Connect, SCIM, and LDAP protocols.
• Hands‑on experience with leading cloud platforms (AWS, Azure, GCP) and container orchestration technologies (Kubernetes, Docker).
• Strong scripting skills in Python, Bash, or PowerShell; familiarity with IaC tools such as Terraform, Pulumi, or CloudFormation.
• Excellent communication skills, both written and verbal, with the ability to translate technical concepts to non‑technical stakeholders.
• Experience with Agile/Scrum methodologies and cross‑functional team collaboration.
• Strong problem‑solving mindset and a passion for delivering high‑quality, secure solutions.

Preferred Qualifications

• Certifications such as CISSP, CISM, or other security‑specialty credentials.
• Experience with open‑source IAM projects and active community engagement.
• Background in DevOps or Site Reliability Engineering (SRE) practices.
• Previous leadership role in a technical support or customer success organization.
• Fluency in multiple languages or experience working with global teams.

Skills & Competencies

• Technical Expertise – In‑depth understanding of identity federation, access control, and secure authentication mechanisms.
• Strategic Thinking – Ability to align technical solutions with business objectives and long‑term product vision.
• Customer‑Centric Mindset – Dedication to delivering exceptional service and building lasting client relationships.
• Leadership & Influence – Inspire teams, drive consensus, and champion best practices across the organization.
• Adaptability – Thrive in a fast‑paced, evolving environment and pivot quickly when priorities shift.
• Analytical Rigor – Use data to inform decisions, measure success, and identify improvement opportunities.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as our product. We offer:

• Structured mentorship programs with senior leaders and cross‑functional coaches.
• Access to industry conferences, workshops, and advanced training in IAM, cloud security, and DevOps.
• Clear promotion paths from Senior Engineer to Principal Engineer, and beyond to Director or VP roles.
• Opportunities to contribute to open‑source projects, influence the IAM community, and publish technical talks.
• Cross‑functional projects that broaden your skill set and expose you to new domains such as data privacy, compliance, and product strategy.

Work Environment & Culture

Our remote‑first culture is built on trust, transparency, and collaboration. You’ll enjoy:

• Flexible working hours that respect your personal life and time zone.
• Regular virtual town halls, hackathons, and knowledge‑sharing sessions that keep the team connected.
• A diverse, inclusive team that values different perspectives and encourages open dialogue.
• State‑of‑the‑art tools and a fully supported home‑office stipend to create a productive environment.
• A commitment to mental health, with access to counseling services, wellness programs, and a generous paid time off policy.

Compensation & Benefits

While specific figures vary by experience and location, we offer a competitive package that includes:

• Base salary aligned with market benchmarks for senior engineering roles in the UK.
• Performance‑based bonuses and equity options to share in brighthush’s growth.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• Generous paid time off, including parental leave, sabbatical options, and a flexible holiday policy.
• Professional development budget covering certifications, courses, and conferences.
• Wellness perks such as gym memberships, meditation apps, and mental health days.
• Annual tech stipend for home‑office upgrades and remote work essentials.

How to Apply

Ready to take the next step in your career and help shape the future of IAM? and join a team that values innovation, customer success, and continuous learning. We look forward to discovering how your expertise can elevate brighthush and our customers to new heights.