Senior Principal Partner Success Specialist – ASP Customer Success & Enablement Lead – Championing Global Partner Ecosystem Growth, Value Realization, and Strategic Partnerships at brighthush

About brighthush and the Cloud Innovation Landscape

brighthush is not just a cloud services provider; it is a global catalyst for digital transformation. With a portfolio that spans infrastructure, platform services, and industry‑specific solutions, brighthush empowers organizations—from nimble startups to Fortune 500 enterprises—to innovate faster, scale more efficiently, and deliver transformative customer experiences. In a world where cloud computing, artificial intelligence, and data analytics are the engines of competitive advantage, brighthush stands at the forefront, redefining how businesses harness these technologies to accelerate growth, streamline operations, and create sustainable value.

Our mission is simple yet bold: to provide the most comprehensive, secure, and user‑friendly cloud ecosystem that enables customers to focus on what they do best—creating value for their own customers. This mission drives every product, every partnership, and every employee at brighthush.

Position Overview

The Senior Principal Partner Success Specialist – ASP Customer Success & Enablement Lead is a strategic, high‑impact role that bridges brighthush’s internal customer success capabilities with our partner ecosystem. You will be the architect and champion of partner‑centric success frameworks, ensuring that every partner in the ASP (brighthush Specialists & Partners) organization can deliver measurable, sustainable value to their customers.

As a key member of the ASP team, you will collaborate with partner development, sales, and technical enablement leaders to design, implement, and continuously improve partner success programs. Your work will directly influence partner performance, customer adoption, and the overall health of the brighthush ecosystem.

Key Responsibilities

Strategic Partner Success Leadership

• Align partner success initiatives with brighthush’s long‑term growth objectives. Develop and communicate a clear partner success strategy that supports our global expansion and innovation goals.
• Adapt and evolve the “Activate to Advocate” framework. Customize this proven CS CoE model for partner implementation, ensuring it resonates with diverse partner profiles and market segments.
• Define partner‑specific success metrics. Create health scoring models, value‑realization playbooks, and KPI dashboards that partners can use to track progress and demonstrate ROI to their customers.
• Establish governance and operational excellence guidelines. Build scalable governance structures that promote consistency, quality, and continuous improvement across all partner success initiatives.
• Architect measurement and improvement loops. Design data‑driven approaches to assess partner‑led customer outcomes and identify opportunities for optimization.
• Contribute to the brighthush Value Realization Toolkit. Provide subject‑matter expertise to enrich the toolkit with partner‑centric best practices and case studies.
• Lead cross‑regional partner strategy sessions. Facilitate workshops that align regional partners with global success metrics and best practices.
• Drive thought leadership in partner success. Publish whitepapers, host webinars, and represent brighthush at industry conferences to position the company as a leader in partner‑centric value creation.

Partner Enablement & Program Execution

• Enable partners to build robust customer success practices. Demonstrate how a dedicated Customer Success Center of Excellence (CS CoE) can transform partner business models and drive customer loyalty.
• Guide partners through post‑sale stages. Provide step‑by‑step roadmaps that help partners transition from sales to ongoing success management.
• Deploy health frameworks and intervention strategies. Work with partners to implement proactive health monitoring, risk mitigation, and escalation processes.
• Develop adoption, change‑management, and stakeholder engagement toolkits. Equip partners with resources that accelerate adoption of new services and foster cross‑functional collaboration.
• Coach partners on systematic value realization. Mentor partners in establishing repeatable processes that quantify and communicate value to customers.
• Build feedback mechanisms. Create channels for partners to share insights, challenges, and success stories, feeding back into continuous program refinement.
• Measure and track partner‑led customer value. Implement analytics that capture usage metrics, renewal rates, and upsell opportunities driven by partner initiatives.
• Drive adoption through technical milestones. Align partner success activities with key technical adoption milestones to ensure customers realize full platform value.
• Implement value‑realization frameworks to meet business KPIs. Translate partner success metrics into actionable plans that drive revenue, margin, and customer satisfaction.
• Facilitate joint go‑to‑market planning. Collaborate with partner sales and marketing teams to co‑create campaigns that showcase joint success stories.

Organizational Leadership & Influence

• Partner with Partner Development Managers (PDMs). Drive adoption of success frameworks across partner organizations, ensuring alignment with regional and vertical strategies.
• Collaborate with Partner Sales. Accelerate consumption by integrating success metrics into sales enablement and incentive programs.
• Work with Partner Development Specialists. Create industry‑specific success playbooks that address unique customer pain points and regulatory requirements.
• Build cross‑functional relationships. Engage with product, engineering, marketing, and legal teams to refine partner success offerings and remove friction points.
• Influence senior stakeholders. Advocate for organizational transformation that embeds partner success into the core of brighthush’s value proposition.
• Develop business cases. Quantify the ROI of systematic partner enablement, using data to secure executive buy‑in and resource allocation.
• Champion a culture of continuous improvement. Lead retrospectives and post‑implementation reviews to capture lessons learned and drive iterative enhancements.

Essential Qualifications

• 10+ years of experience in partner enablement, channel management, or enterprise customer success.
• Deep expertise in designing and scaling partner success frameworks, including CS CoE models and value‑realization strategies.
• Proven track record of driving partner performance metrics, adoption rates, and revenue growth.
• Strong analytical mindset with the ability to translate complex data into actionable insights.
• Exceptional communication and presentation skills, capable of influencing C‑level stakeholders across multiple regions.
• Experience working in a fast‑paced, global technology environment.
• Demonstrated ability to manage cross‑functional teams and deliver projects on time and within budget.
• Proficiency in partner relationship management (PRM) platforms and customer success software.

Preferred Qualifications

• Background in cloud services, SaaS, or platform‑as‑a‑service (PaaS) ecosystems.
• Experience with partner relationship management (PRM) platforms and customer success software.
• Knowledge of industry‑specific compliance and regulatory frameworks.
• Multilingual capabilities and cross‑cultural communication proficiency.
• Advanced certification in customer success, partnership management, or related fields.
• Experience leading global partner enablement initiatives across multiple geographies.

Skills & Competencies

• Strategic Thinking: Ability to align partner initiatives with long‑term business goals and anticipate market shifts.
• Data‑Driven Decision Making: Proficiency in analytics tools and KPI development to inform strategy and measure impact.
• Change Management: Skilled at guiding partners through adoption cycles and transformation journeys.
• Relationship Building: Strong interpersonal skills to foster trust with partners, internal teams, and executive leadership.
• Project Management: Expertise in leading cross‑functional projects with clear milestones and deliverables.
• Coaching & Mentoring: Passion for developing partner capabilities and nurturing high‑performance teams.
• Communication Excellence: Ability to craft compelling narratives for diverse audiences, from technical teams to C‑suite.
• Resilience & Adaptability: Thrive in a dynamic environment, pivoting quickly to meet evolving partner needs.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to evolve with the company’s growth. As a Senior Principal Partner Success Specialist, you will:

• Lead high‑impact initiatives that shape the future of partner success across the globe.
• Collaborate with senior leaders, gaining exposure to strategic decision‑making at the executive level.
• Access continuous learning programs, including industry certifications, leadership workshops, and cross‑functional training.
• Participate in innovation labs and hackathons that allow you to experiment with emerging technologies and partner solutions.
• Earn recognition through brighthush’s internal awards and external industry accolades for outstanding partner performance.
• Progress into senior leadership roles such as Director of Partner Success, VP of Partner Enablement, or Chief Partner Officer.
• Benefit from a mentorship program pairing you with seasoned executives who can guide your professional development.

Work Environment & Company Culture

brighthush thrives on a culture of collaboration, curiosity, and bold innovation. Our values include:

• Customer Obsession: We put our partners and their customers at the center of everything we do.
• Continuous Improvement: We celebrate experimentation, learn from failures, and iterate relentlessly.
• Diversity & Inclusion: We believe diverse perspectives drive better solutions and stronger partnerships.
• Transparency & Accountability: Open communication and ownership are the cornerstones of our success.
• Work‑Life Harmony: Flexible schedules, remote‑first options, and wellness initiatives support your personal and professional well‑being.

Our offices are designed to foster creativity and teamwork, featuring open spaces, collaborative zones, and quiet focus areas. We also support remote work flexibility, ensuring you can thrive wherever you are.

Compensation, Perks, and Benefits

While specific figures are tailored to experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards and your expertise.
• Performance‑based bonuses tied to partner success metrics and company growth.
• Equity or stock‑option plans to share in brighthush’s long‑term success.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development budget for certifications, conferences, and training.
• Wellness programs, including gym memberships, mental health resources, and wellness stipends.
• Flexible work arrangements and a supportive remote‑first culture.
• Employee stock purchase plan and annual company retreats.

Why Join brighthush?

At brighthush, you will be part of a mission‑driven organization that is reshaping the future of cloud technology. Your expertise will directly influence how partners deliver value to customers, driving tangible business outcomes and fostering lasting relationships. You will work alongside some of the brightest minds in the industry, in an environment that rewards innovation, collaboration, and personal growth.

We value individuals who are not only experts in partner success but also passionate about building ecosystems that empower others. If you thrive in a fast‑moving, data‑rich environment and are eager to shape the next generation of cloud‑enabled solutions, brighthush is the place for you.

Ready to Make an Impact?

If you are a visionary partner success leader who thrives on building scalable frameworks, driving measurable results, and inspiring partners to achieve new heights, we want to hear from you. Join brighthush and help us create a partner ecosystem that sets the standard for customer success worldwide.

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