Senior Principal Strategic Customer Consultant – Enterprise Growth & AI‑Powered Personalization Leadership – Driving ROI, Innovation, and Customer Success for Global Retail & E‑Commerce Leaders at brighthush

About brighthush

brighthush is more than a technology vendor; it is the engine behind the next generation of commerce. With a mission to empower brands to deliver hyper‑personalized, data‑driven experiences at scale, brighthush has engineered the world’s most sophisticated agentic platform. Powered by our proprietary AI engine Loomi, we enable retailers, financial services, hospitality groups, gaming studios, and countless other sectors to engage customers in autonomous, conversational, and highly relevant ways. Today, over 1,400 global brands trust brighthush to transform how they connect, convert, and retain their audiences. Our platform is built on a foundation of open APIs, real‑time analytics, and a commitment to ethical AI, ensuring that every interaction is both intelligent and respectful of privacy.

Why brighthush?

At brighthush, personalization is a strategic advantage that drives revenue, loyalty, and brand differentiation. We are a fast‑moving, high‑growth company that thrives on experimentation, data‑driven decision making, and a collaborative spirit that spans our global hubs. Our culture is anchored in three core pillars:

• Freedom – You are empowered to choose the projects that excite you, set your own priorities, and innovate without excessive bureaucracy.
• Accountability – Success is measured by impact, not effort. We celebrate wins and learn from setbacks together.
• Results‑oriented Mindset – Every initiative is tied to clear business outcomes, ensuring that our work directly contributes to our customers’ growth.

If you thrive in an environment where innovation meets measurable impact, brighthush is the place to amplify your influence and shape the future of commerce.

Your Impact

As a Senior Principal Strategic Customer Consultant, you will be the linchpin between our most critical enterprise accounts and the product, engineering, and data science teams. You will translate complex business challenges into actionable product strategies, drive adoption of AI‑powered personalization, and demonstrate tangible ROI that fuels customer retention and expansion. Your strategic guidance will help our clients unlock new revenue streams, reduce friction in the customer journey, and stay ahead of market trends. You will be the trusted advisor who turns data into insight, insight into strategy, and strategy into measurable growth.

Key Responsibilities

• Product Mastery & Road‑Mapping – Become the go‑to authority on brighthush products, translating customer needs into actionable roadmap recommendations that shape the future of our platform.
• Product‑to‑Market Advocacy – Partner with the Product team to understand upcoming releases, influence prioritization with real‑world evidence, and craft adoption strategies that accelerate time‑to‑value.
• Value & ROI Demonstration – Design repeatable frameworks for measuring and reporting ROI, using data visualizations, dashboards, and storytelling to support retention and uncover expansion opportunities.
• Executive‑Level Thought Leadership – Lead high‑impact strategic discussions that go beyond product performance to address business priorities, investment decisions, and long‑term growth.
• Continuous Testing Culture – Champion a culture of experimentation within your book of business, ensuring that every customer is testing, learning, and iterating.
• Feature Adoption & Enablement – Drive usage of new releases, communicate value, and ensure customers are fully leveraged.
• Quarterly & Annual Business Reviews – Prepare, facilitate, and own data for QBRs and EBRs (Account Manager owns commercials).
• Business Ownership – Act as a business owner for your portfolio, focusing on gross retention, commercial risk, and expansion.
• Strategic Partnerships – Build and nurture relationships with executive stakeholders, influencing decisions that shape the customer’s future.

Essential Qualifications

• Bachelor’s degree in Computer Science, Engineering, Business, Operations, or a related field. Master’s degree is a plus.
• 7–10 years of experience in SaaS or eCommerce, specifically within Search and Product Discoverability.
• Executive communication skills – Comfortable presenting to Fortune 10 executives and translating technical concepts into business value.
• Strong analytical background – Adept at uncovering stories in data using tools such as Tableau, Redshift, Looker, or Power BI.
• Technical fluency – Comfortable engaging in technical conversations while simultaneously crafting winning business strategies.
• Entrepreneurial mindset – High energy, dedication, and an unrelenting drive to win.

Preferred Qualifications

• Experience in a high‑growth, fast‑paced tech environment.
• Track record of driving adoption and ROI for enterprise customers.
• Familiarity with AI‑driven personalization and autonomous search.
• Strong stakeholder management across multiple business functions.

Skills & Competencies

• Strategic Thinking & Visionary Leadership – Ability to see the big picture and translate it into actionable plans.
• Data‑Driven Decision Making – Leverage data to inform strategy, measure success, and iterate quickly.
• Customer Success & Relationship Management – Build trust, manage expectations, and deliver measurable value.
• Product Evangelism & Technical Fluency – Advocate for the product while understanding the underlying technology.
• Project Management & Execution Excellence – Deliver on commitments, manage timelines, and coordinate cross‑functional teams.
• Influence & Negotiation at the Executive Level – Persuade senior leaders and secure buy‑in for strategic initiatives.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to accelerate. You will have access to:

• Annual learning budget of $1,500 for courses, certifications, and conferences.
• Mentorship from senior leaders and a dedicated communication coach.
• Participation in the Leader Development Program, which includes coaching, feedback, and career planning.
• Opportunities to lead cross‑functional initiatives and shape product strategy.
• Clear promotion paths from Principal Consultant to Director of Customer Success or VP of Strategic Partnerships.

Work Environment & Culture

brighthush is a virtual‑first organization with hubs across three continents. We champion flexibility, autonomy, and a results‑oriented mindset. Key cultural pillars include:

• Freedom to work on what matters, without excessive bureaucracy.
• Transparent communication and open feedback loops.
• Inclusive, collaborative teams that celebrate diversity.
• Regular virtual and in‑person events that foster community.
• Volunteer days: 5 paid days off to give back to your community.
• Well‑being initiatives: Employee Assistance Program, Calm subscription, sports & yoga sessions, and quarterly “DisConnect” days.

Compensation & Benefits

Base salary: $110,000 – $140,000 per year, plus performance bonus and Restricted Stock Units (RSUs) or Stock Options, depending on role and seniority. Additional benefits include:

• Health, dental, and vision insurance.
• 401(k) plan with employer match.
• Generous paid time off and extended parental leave (up to 26 weeks for primary caregivers).
• Professional development stipend and tuition reimbursement.
• Employee referral bonus up to $3,000.
• Company performance bonus and recognition of work anniversaries (Bloomversaries).

How to Apply

Ready to shape the future of commerce? Submit your application through our careers portal and join a team that is redefining personalization at scale. If you know someone who would be a perfect fit, feel free to share this opportunity—they’ll be grateful for the chance to join brighthush.

Closing

At brighthush, we’re not just building technology—we’re building the next generation of customer experiences. As a Senior Principal Strategic Customer Consultant, you will be at the forefront of this transformation, driving measurable impact for our enterprise customers and shaping the direction of our platform. If you’re passionate about data, strategy, and delivering tangible business results, we want to hear from you.