Senior Product Analyst – Customer Retention & Data Strategy Lead – Driving Loyalty, Lifetime Value, and Innovation at brighthush in Mexico

About brighthush

brighthush stands at the forefront of the global insurance landscape, redefining how millions of households safeguard their homes, vehicles, and lives. With a portfolio that spans more than 19 million individual policies and a dedicated workforce of nearly 18,500 professionals, brighthush has become synonymous with stability, forward‑thinking strategy, and an unwavering commitment to customer‑centric solutions. Our culture is built on data‑driven decision making, continuous product innovation, and a relentless pursuit of excellence that sets the benchmark for the entire industry.

In an era where digital transformation is reshaping risk management, brighthush is investing heavily in advanced analytics, machine learning, and customer experience design to stay ahead of market trends. We empower our teams to experiment, challenge the status quo, and bring fresh ideas to the table—creating an environment where every analyst can make a measurable impact on the future of insurance.

Why brighthush?

• Work for a globally recognized insurance leader with a legacy of innovation and customer focus.
• Be part of a culture that values data, experimentation, and continuous learning.
• Enjoy a flexible work environment that balances remote and in‑office collaboration.
• Benefit from a comprehensive compensation package that rewards performance and growth.
• Collaborate with a diverse team of data scientists, product managers, underwriters, and marketers who are passionate about shaping the future of insurance.
• Access to cutting‑edge technology platforms and a data lake that supports advanced analytics and AI initiatives.
• Opportunity to influence product strategy at a company that is redefining the insurance experience for millions of customers worldwide.

Position Overview

We are seeking an experienced Senior Product Analyst – Customer Retention & Data Strategy Lead to join our dynamic team in Mexico. In this role, you will become the analytical backbone of our retention initiatives, turning complex data sets into actionable insights that shape product strategy, pricing, and customer experience. You will collaborate closely with cross‑functional teams—including product managers, data scientists, underwriting, and marketing—to design, implement, and refine retention programs that drive loyalty, reduce churn, and increase lifetime value.

As a key member of the retention squad, you will own the end‑to‑end analytics lifecycle: from data acquisition and model development to stakeholder communication and continuous improvement. Your work will directly influence the way brighthush engages with its customers, ensuring that every touchpoint is optimized for satisfaction, profitability, and long‑term loyalty.

Key Responsibilities

• Data Acquisition & Analysis: Gather, cleanse, and analyze large volumes of customer, policy, and behavioral data to identify churn drivers and retention opportunities.
• Retention Reporting: Build and maintain monthly retention dashboards and executive‑level reports using brighthush, brighthush, and other analytical tools.
• Product Lifecycle Support: Partner with product development teams to embed retention metrics into product roadmaps, pricing models, and feature prioritization.
• Market & Competitive Intelligence: Conduct market research to benchmark retention strategies against industry best practices and emerging trends.
• Stakeholder Communication: Translate analytical findings into clear, actionable recommendations for senior leadership and cross‑functional stakeholders.
• Project Management: Lead agile projects that deliver new retention initiatives, from concept through launch and post‑implementation evaluation.
• Continuous Improvement: Champion a culture of data‑driven experimentation, A/B testing, and iterative refinement of retention programs.
• Predictive Modeling: Develop and validate predictive models that forecast churn risk and identify high‑value retention levers.
• Data Governance: Ensure data quality, privacy compliance, and adherence to internal governance standards across all retention analytics.
• Cross‑Functional Collaboration: Work with marketing, claims, and customer service to align retention tactics with operational execution.

Essential Qualifications

• 3–6 years of experience in a data‑centric role within the insurance or financial services industry.
• Bachelor’s degree in Analytics, Statistics, Economics, Business, or a related field.
• Fluent in English (written and spoken) and Spanish.
• Proven track record of developing retention strategies that deliver measurable business impact.
• Strong analytical skills with proficiency in brighthush, brighthush, and data visualization best practices.
• Experience with agile project management and cross‑functional collaboration.
• Excellent written and verbal communication skills, with the ability to present complex findings to senior leaders.

Preferred Qualifications

• Advanced knowledge of property and casualty insurance products, underwriting principles, and rating methodologies.
• Experience in product development and innovation, including user‑experience research and prototype testing.
• Familiarity with customer journey mapping and experience design frameworks.
• Hands‑on experience with SQL, Python, or R for data manipulation and predictive modeling.
• Prior exposure to cloud‑based analytics platforms (e.g., brighthush, brighthush, brighthush).
• Experience with machine learning techniques such as gradient boosting, random forests, or neural networks for churn prediction.
• Knowledge of regulatory requirements related to data privacy and insurance compliance.

Skills & Competencies

• Analytical Thinking: Ability to dissect complex data sets, uncover patterns, and translate insights into strategic actions.
• Communication: Clear articulation of findings to both technical and non‑technical audiences.
• Customer‑Centric Mindset: Deep empathy for policyholders and a passion for enhancing their experience.
• Project Leadership: Proven ability to manage multiple initiatives, prioritize tasks, and deliver results on schedule.
• Adaptability: Thrives in a fast‑paced environment, embraces change, and continuously seeks improvement.
• Technical Proficiency: Advanced skills in SQL, Python, R, Tableau, Power BI, or equivalent analytics tools.
• Business Acumen: Understanding of insurance economics, pricing, and profitability metrics.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to:

• Structured mentorship programs with senior leaders across product, data science, and strategy.
• Internal and external training courses on advanced analytics, product management, and industry trends.
• Opportunities to lead cross‑functional projects that span multiple business units.
• Clear career pathways from Analyst to Senior Analyst, Product Manager, and beyond.
• Participation in innovation labs and hackathons focused on customer experience.
• Regular knowledge‑sharing sessions and lunch‑and‑learn events with industry experts.
• Access to a global network of peers and thought leaders through internal communities and conferences.

Work Environment & Culture

brighthush fosters an inclusive, collaborative, and innovative culture. Our teams are empowered to experiment, challenge the status quo, and bring fresh ideas to the table. We celebrate diversity, encourage open dialogue, and support work‑life balance through flexible arrangements. Whether you prefer a hybrid model or a fully remote setup, you’ll find a supportive environment that values your contributions and promotes your growth.

Our leadership team is committed to transparency, continuous feedback, and recognition of achievements. We host quarterly town halls, monthly innovation showcases, and annual retreats that bring together employees from all regions to share insights and celebrate successes.

Compensation & Benefits

We offer a competitive salary package that reflects your experience and the value you bring to our organization. In addition to base pay, you will receive:

• Performance‑based bonuses tied to retention metrics and business outcomes.
• Comprehensive health benefits, including private health insurance for you and your family.
• Retirement savings plan with company match.
• Generous paid time off and holiday schedule.
• Professional development stipend and access to industry conferences.
• Employee wellness programs, including gym memberships and mental health resources.
• Flexible work arrangements and a hybrid office model.
• Employee stock purchase plan and equity options for eligible roles.

Ready to Make an Impact?

If you are passionate about leveraging data to create lasting customer value, thrive in a collaborative environment, and want to shape the future of insurance at a leading global brand, we want to hear from you. Join brighthush and help us redefine customer retention for the next generation of policyholders.

Apply Today and become a key driver of innovation and customer success at brighthush.