Senior Product Customer Success Manager – Championing Client Growth, Technical Integration, and Team Leadership for Innovative Cloud‑Native Solutions at brighthush

About brighthush

brighthush is a forward‑thinking technology partner that empowers businesses worldwide to deliver unforgettable customer experiences. Leveraging cloud‑native platforms, AI‑driven analytics, and seamless API ecosystems, we help organizations transform their customer journeys into measurable growth engines. With a global footprint and a culture rooted in innovation, collaboration, and continuous learning, brighthush is the place where ambitious professionals turn complex challenges into elegant solutions.

Position Overview

As a Senior Product Customer Success Manager at brighthush, you will be the linchpin between our clients and our product teams. You will own the end‑to‑end lifecycle of key accounts, ensuring that our customers not only achieve their business objectives but also become advocates for our platform. Your blend of strategic account management, technical delivery, and team coaching will drive revenue expansion, product adoption, and customer satisfaction at scale.

Why This Role Matters

In a world where customer experience is a competitive differentiator, the ability to translate product capabilities into real‑world value is priceless. This role places you at the intersection of technology, business, and people, giving you the opportunity to shape the future of customer success at brighthush while building a career that is both impactful and rewarding.

Key Responsibilities

• Account Ownership & Growth: Serve as the primary point of contact for a portfolio of high‑value clients, driving adoption, renewal, and upsell opportunities.
• Technical Project Delivery: Lead end‑to‑end implementation of API integrations, data pipelines, and custom workflows, ensuring seamless delivery and client satisfaction.
• Strategic Consulting: Conduct business and data analysis to uncover insights, recommend product enhancements, and align solutions with clients’ evolving needs.
• Team Leadership & Coaching: Mentor junior customer success managers and cross‑functional teammates, fostering a culture of continuous improvement and high performance.
• Program & Process Management: Design and refine account management frameworks, playbooks, and reporting dashboards that scale across the organization.
• Renewal & Upsell Management: Own the renewal cycle, negotiate contracts, and identify expansion opportunities that contribute to the company’s revenue targets.
• Stakeholder Collaboration: Partner with Sales, Product, Engineering, and Marketing to ensure a unified customer experience and to surface product feedback.
• Data‑Driven Decision Making: Leverage Excel, SQL, and business intelligence tools to analyze usage metrics, churn risk, and ROI for clients.
• Thought Leadership: Represent brighthush at industry events, webinars, and client workshops, positioning the brand as a trusted advisor.

Essential Qualifications

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field.
• Minimum of 5 years of experience in client account management, customer success, or technical consulting within a SaaS or technology environment.
• Proven track record of managing complex technical projects, including API integrations and data migrations.
• Strong analytical skills with proficiency in Excel (advanced formulas, pivot tables, dashboards) and familiarity with SQL or BI tools.
• Excellent communication and presentation skills, capable of translating technical concepts to non‑technical stakeholders.
• Demonstrated ability to drive revenue growth through renewals, upsells, and cross‑sell initiatives.
• Experience coaching or leading a team of customer success professionals.
• Fluency in English (written and spoken). Additional languages are a plus.

Preferred Qualifications

• Experience in the cloud services, digital experience, or customer engagement industry.
• Hands‑on knowledge of RESTful APIs, OAuth, and JSON/XML data formats.
• Familiarity with customer success platforms such as Gainsight, Totango, or similar.
• Project management certification (PMP, Agile, Scrum) or equivalent experience.
• Track record of building and scaling customer success processes in a fast‑growth environment.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Technical Acumen: Comfortable with APIs, data flows, and cloud architecture.
• Relationship Building: Skilled at cultivating trust with C‑suite executives and technical leads.
• Analytical Rigor: Data‑driven mindset to uncover trends, diagnose issues, and recommend actions.
• Leadership & Coaching: Passion for developing talent and driving team success.
• Adaptability: Thrive in a dynamic, remote‑first environment with evolving priorities.
• Customer‑Centricity: Deep empathy for client challenges and a relentless focus on outcomes.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the solutions we build. As a Senior Product Customer Success Manager, you will:

• Progress to Director of Customer Success or Head of Product Success, overseeing a global team.
• Lead cross‑functional initiatives that shape product roadmaps and go‑to‑market strategies.
• Participate in executive‑level strategy sessions, influencing the direction of the company.
• Access to continuous learning: internal workshops, industry conferences, and a generous budget for certifications.
• Mentorship from senior leaders who champion your growth and provide constructive feedback.

Work Environment & Culture at brighthush

Our remote‑first culture is built on trust, transparency, and collaboration. You’ll work with a diverse, globally distributed team that values:

• Open communication through Slack, Teams, and weekly all‑hands meetings.
• Flexibility in working hours to accommodate different time zones.
• A culture of psychological safety where ideas are welcomed and experimentation is encouraged.
• Regular virtual team‑building events, hackathons, and wellness initiatives.
• A commitment to diversity, equity, and inclusion, ensuring everyone feels represented and heard.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success leaders.
• Performance‑based bonuses tied to client health metrics, renewal rates, and upsell revenue.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• Flexible paid time off, parental leave, and a generous holiday schedule.
• Professional development stipend, conference travel, and access to online learning platforms.
• Wellness program including virtual fitness classes, mental health resources, and ergonomic support.

Why Join brighthush?

When you join brighthush, you become part of a mission‑driven team that is redefining how businesses connect with their customers. You’ll:

• Work on cutting‑edge technology that powers real‑world outcomes.
• Collaborate with some of the brightest minds in product, engineering, and data science.
• Have the autonomy to shape processes, influence product direction, and drive measurable impact.
• Benefit from a culture that values work‑life balance, continuous learning, and personal growth.
• Be rewarded for your contributions through a transparent and merit‑based compensation structure.

How to Apply

Ready to take the next step in your career and help our clients unlock the full potential of their customer experience? Click the link below to submit your application and join the brighthush family.