Senior Product Manager (Kitchen Operations & Innovation)

As a Senior PM on Delivery, you’ll own that roadmap and ship it You’ll work closely with the Guest team on the consumer experience, and with POS, Order Management and Toast’s AI teams If you like technical problems that show up directly in a restaurant’s dinner rush and a guest’s evening, this is the role Own the roadmap for your area of Toast Delivery, and decide what gets built next based on what makes delivery easier and more profitable for restaurants Improve how orders get dispatched, whether to the restaurant’s own drivers or Toast Delivery Services couriers, so food goes out on time and operators always know where things stand Partner with the Guest team on the guest side of delivery: ordering, live tracking and quick resolution when something goes wrong Take the manual work out of exceptions and refunds. Decide where AI helps and where simple rules work better, then ship it with guardrails operators can trust Shape the next generation of delivery at Toast: AI-assisted dispatch, proactive alerts that catch problems before guests notice, and smarter ways to match delivery capacity to what the kitchen can handle

Benefits

Peer and company recognition programs Unlimited Vacation Sabbatical opportunity after five years Professional Development Reimbursement Program Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend Various peer and company recognition programs 401(k) and matching Medical, Dental, & Vision Coverage Mental Health Benefits Subsidized backup childcare Track record of working directly with enterprise customers, translating nuanced, high-stakes workflow requirements into product decisions that scale well beyond a single logo Curiosity and a point of view on AI and agentic product opportunities in operational environments — you don’t need to have shipped an agent, but you should have a clear perspective on where autonomous action creates real value vs. real risk Executive presence to drive alignment without authority across engineering, design, enterprise customer success, sales, and product leadership in a high-stakes, cross-functional environment Creative and strategic: you don’t just optimize existing products — you identify the next meaningful bet, make the case for it, and drive it from zero to conviction Proven experience defining and owning product strategy for a complex, operationally critical product — bonus points if it spans hardware and software and/or have experience in food & beverage Strong instincts for the SMB operator: you understand what it means to run a restaurant kitchen without a data analyst, an IT team, or a change management budget — and you can build for that reality