Remote Position
Senior Product Manager – Pro Onboarding
🌍 Remote · United States
💼 Full-time
Job Description:
- Own Kraken Pro's global onboarding experience end to end, from first landing through a client's first trade
- Assess the onboarding funnel and drive continuous UX improvements
- Understand Pro customers, their needs, messaging, and trading motivations
- Analyze onboarding data to identify friction points, drop-offs, and high-leverage opportunities
- Design onboarding experiences that build trust and confidence
- Accelerate clients' path to their first trade
- Partner with Design, Data, Engineering, and Marketing to ship improvements
- Use AI to identify friction, predict drop-off, and personalize onboarding paths and messaging
Requirements:
- 4+ years of product management experience
- Strong track record in onboarding, activation, or growth-oriented UX work
- Sharp product sense for user experience
- Strong data fluency, including defining success metrics and analyzing funnels
- Excellent written and verbal communication
- Customer-first mindset
- Fluent working with AI tools day to day
- Passion for crypto and trading
- Over 2 years of experience within Onboarding, Activation and KYC/KYB
Benefits:
- Equity
- Bonus program
- Wellness allowance
- Medical, dental, and vision benefits (US Only)
- 401(k) benefits (US Only)