Senior Product Operations Specialist – Customer Onboarding & Experience Optimization – Spearheading Seamless Enterprise Spend Solutions at brighthush

About brighthush

brighthush is redefining the way modern enterprises manage their spend. By weaving intelligent automation into every dollar’s journey, we empower finance teams to focus on strategy, not reconciliation. Our vision is to streamline over $200 B in annualized spend across 70,000+ companies, delivering a friction‑free experience that saves customers 5 % on costs and boosts revenue by 16 % in the first year alone. We are more than a fintech platform; we are the invisible engine that powers the financial backbone of ambitious enterprises worldwide.

Why brighthush?

At brighthush, great products are built by people who own problems end‑to‑end. We value high agency, high urgency, and a bias toward action over formal credentials. If you thrive in a fast‑paced, data‑rich environment where every decision has measurable impact, you’ll find a home here. Our culture is built on:

• Ownership – Every team member is a builder who shapes outcomes.
• Transparency – Open communication across product, engineering, and customer success.
• Continuous learning – Access to cutting‑edge tools, mentorship, and a culture of experimentation.
• Impact – Your work directly influences how billions of dollars move across the globe.

The Role: Senior Product Operations Specialist – Customer Onboarding & Experience Optimization

As a Senior Product Operations Specialist at brighthush, you will be the linchpin that transforms customer signals into actionable insights, prioritizes fixes, and drives measurable reductions in friction. You will own the end‑to‑end onboarding journey, from the first login to the first successful spend, ensuring a seamless, self‑serve experience for our customers.

Key Responsibilities

• Holistic Onboarding Support – Manage program execution, customer testing, launch readiness, change management, and iterative improvement across the onboarding funnel.
• Cross‑Functional Collaboration – Partner with Product, Engineering, Design, Data, CX, Sales, CSM, and Operations to translate customer feedback into crisp requirements and operating plans.
• Issue Identification & Resolution – Detect and resolve friction points spanning login, invites, provisioning, multi‑entity setup, policies, cards, and first spend.
• Operating Cadence Design – Build scalable processes that enhance cross‑team alignment, release readiness, customer communication, and accountability.
• AI‑Driven Innovation – Leverage AI tools to automate analysis, streamline workflows, and ship product or process improvements that reduce friction.
• Metrics & Impact Measurement – Track support tickets per active user, onboarding success rates, time to first spend, NPS, and the speed from signal to shipped improvement.
• Process Improvement Advocacy – Champion continuous improvement initiatives that enable Product and Engineering teams to scale efficiently.

Essential Qualifications

• 3+ years of experience in product operations, product management, program management, consulting, customer success, or a customer‑facing analytical role within B2B SaaS.
• Proven ability to use data to size opportunities, diagnose root causes, analyze support trends, and validate the impact of operational or product fixes.
• Strong customer judgment with a deep understanding of onboarding, setup, access, identity, and spend‑management friction from both customer and internal perspectives.
• Expertise in translating qualitative feedback and messy cross‑functional input into clear requirements, prioritized action plans, and durable operating processes.
• Comfort navigating ambiguous, technically complex environments while driving clarity across multiple stakeholders.
• Excellent problem‑solving, prioritization, and communication skills with a bias toward shipping improvements quickly and measuring impact.
• Experience using AI tools to accelerate analysis, workflow automation, enablement, or direct product/process improvements.

Preferred Qualifications

• Background in identity & access management (IAM) or HRIS/SCIM provisioning.
• Experience working with multi‑entity financial platforms or enterprise spend solutions.
• Familiarity with Agile and Lean product development methodologies.
• Knowledge of data visualization tools (e.g., Looker, Tableau) and SQL for data analysis.
• Prior exposure to building or scaling operating systems for high‑growth SaaS companies.

Skills & Competencies

• Data‑Driven Decision Making – Ability to turn complex data sets into actionable insights.
• Stakeholder Management – Skilled at influencing cross‑functional teams without direct authority.
• Process Design & Optimization – Proven track record of designing scalable operating cadences.
• Communication & Storytelling – Clear, concise, and persuasive communication across technical and non‑technical audiences.
• Technical Acumen – Comfortable working with APIs, data pipelines, and product analytics.
• Adaptability & Resilience – Thrive in a fast‑moving environment with shifting priorities.
• Customer‑Centric Mindset – Deep empathy for the end‑user and a relentless focus on reducing friction.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the products you help build. You will:

• Progress from Product Operations Specialist to Senior Specialist, then to Product Operations Lead or Product Manager roles.
• Gain exposure to all facets of the product lifecycle, from ideation to launch and iteration.
• Participate in cross‑functional leadership initiatives, shaping the future of our onboarding platform.
• Access internal mentorship programs, external conferences, and continuous learning budgets.
• Lead AI‑driven projects that transform how we analyze and act on customer data.

Work Environment & Company Culture

brighthush fosters a culture of collaboration, experimentation, and transparency. Our remote‑first model empowers you to work from anywhere while staying connected through:

• Weekly all‑hands meetings that keep everyone aligned.
• Dedicated Slack channels for real‑time collaboration.
• Quarterly hackathons that encourage creative problem solving.
• Open‑door leadership policy where ideas can reach the executive team.
• Inclusive hiring practices that celebrate diverse perspectives.

Compensation & Benefits

While specific salary ranges are confidential, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to product impact metrics.
• Equity options that align your success with the company’s growth.
• Comprehensive health, dental, and vision coverage for you and your dependents.
• 401(k) with employer match.
• Generous paid time off (PTO) and flexible work arrangements.
• Wellness stipend, mental health resources, and a 401(k) match.
• Parental leave up to 16 weeks at 100 % pay.
• Relocation support for key roles in NYC or SF.
• Additional perks such as weekly coffee stipend, lunch reimbursements, and on‑site amenities.

How to Apply

Ready to shape the future of enterprise spend? Submit your application through our careers portal or click the link below to apply directly. If you’re being referred, please let the referrer know so we can expedite your application.

Apply to this job at brighthush

Closing

At brighthush, we’re building the smart infrastructure that lets businesses move billions of dollars with confidence and ease. If you’re a self‑starter who loves turning data into action, who thrives on solving complex, high‑stakes problems, and who wants to see the direct impact of your work on millions of customers, we want you on our team. Join us and help create a world where finance teams can focus on growth, not reconciliation.