Senior Production Support Professional

%3Ctable class=%22MsoNormalTable%22 style=%22border-collapse:collapse;mso-padding-alt:0in 0in 0in 0in;mso-table-layout-alt:fixed;mso-yfti-tbllook:1024;%22 border=%220%22 cellspacing=%220%22 cellpadding=%220%22 width=%22624%22%3E%3Ctbody%3E%3Ctr style=%22height:83.25pt;mso-yfti-firstrow:yes;mso-yfti-irow:0;%22%3E%3Ctd style=%22height:83.25pt;padding:0in;vertical-align:top;width:6.5in;%22 colspan=%222%22 width=%22624%22%3E%3Cp class=%22ihrparagraph%22 style=%22margin-bottom:0in;%22%3E%3Cspan style=%22font-family:Arial;%22%3E%3Cstrong%3EJoin Our Team and Make a Difference in Higher Education!%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22ihrparagraph%22 style=%22margin-bottom:0in;%22%3E%3Cspan style=%22font-family:Arial;%22%3EAt the System Administration office at the University of Colorado, we are dedicated to building a workplace where everyone feels valued, supported, and empowered to thrive. Our office is committed to fostering a culture where employees find community, a sense of belonging, and the opportunity to contribute meaningfully to our mission and purpose. %26nbsp;%3C/span%3E%3C/p%3E%3Cp class=%22ihrparagraph%22 style=%22margin-bottom:0in;%22%3E%3Cspan style=%22font-family:Arial;%22%3EBy joining our team, you’ll have a direct impact on shaping the future of higher education. In addition to the Office of the Board of Regents, the University of Colorado’s system administration includes 19 units that provide essential services to CU’s campuses in Aurora, Boulder, Colorado Springs, and Denver, as well as the Office of the President. While not a part of any one campus, we are proud to serve in the centralized office for the University system. Together, we ensure CU continues to deliver outstanding education, groundbreaking research, and valuable service to our communities.%3C/span%3E%3C/p%3E%3Cp class=%22ihrparagraph%22 style=%22margin-bottom:0in;%22%3E%3Cspan style=%22font-family:Arial;%22%3EWe believe in creating an environment where the unique experiences and perspectives of everyone are embraced, enriching the work we do and the strategic outcomes we pursue. If you’re passionate about making a difference, contributing to a dynamic team, and supporting a mission that matters, we encourage you to apply and be part of our journey.%26nbsp;%3Cspan style=%22line-height:115%;mso-bidi-font-family:Arial;mso-bidi-font-size:10.0pt;%22%3E %3C/span%3E%3C/span%3E%3Ca href=%22https://www.cu.edu/cu-careers/cu-system%22%3E%3Cspan style=%22font-family:Arial;%22%3E%3Cspan style=%22line-height:115%;mso-bidi-font-family:Arial;mso-bidi-font-size:10.0pt;%22%3ELearn more about CU System Administration%3C/span%3E%3C/span%3E%3C/a%3E%3Cspan style=%22font-family:Arial;%22%3E%3Cspan style=%22line-height:115%;mso-bidi-font-family:Arial;mso-bidi-font-size:10.0pt;%22%3E.%3C/span%3E%3C/span%3E%3C/p%3E%3C/td%3E%3C/tr%3E%3Ctr style=%22mso-yfti-irow:1;%22%3E%3Ctd style=%22padding:0in;vertical-align:top;width:1.25in;%22 width=%22120%22%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;%22%3E%3Cspan style=%22font-family:Arial;%22%3E%3Cstrong%3EPosition Summary:%3C/strong%3E%3C/span%3E%3C/p%3E%3C/td%3E%3Ctd style=%22padding:0in 0in 0in .1in;vertical-align:top;width:5.25in;%22 width=%22504%22%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3EUniversity Information Systems (UIS) provides technical services and enterprise applications to the University of Colorado campuses and the Office of the President. UIS is committed to excellence in customer service and technical expertise. Through the development of enterprise applications, UIS supports the University as a whole with systems used by students, faculty, human resources employees, finance employees, and others.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3EThe Sr Production Support Professional assists in the management and oversight of all batch processing for the University of Colorado systems and applications. This position serves as a technical professional with the ability to understand IT processes, troubleshoot, test, create technical documentation, and assist university stakeholders with any inquiries that the team may receive. This position will provide support to Production Support Professionals through issue resolution. This position is heavily involved in scripting and automation to meet sophisticated customer requirements more efficiently.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3EThe Sr Production Support Professional will need to have a solid basis of IT knowledge and the ability to work on an on-call schedule. This position is Essential Services. Positions falling into Essential Services are required to work their normal hours even when the office is closed during a normal or holiday week.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3EThis position reports to the Assistant Director of Production Services and is exempt from the State of Colorado Classified Staff system.%3C/span%3E%3C/p%3E%3C/td%3E%3C/tr%3E%3Ctr style=%22mso-yfti-irow:2;%22%3E%3Ctd style=%22padding:0in;vertical-align:top;width:1.25in;%22 width=%22120%22%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;%22%3E%3Cspan style=%22font-family:Arial;%22%3E%3Cstrong%3EWhere You Will Work:%3C/strong%3E%3C/span%3E%3C/p%3E%3C/td%3E%3Ctd style=%22padding:0in 0in 0in .1in;vertical-align:top;width:5.25in;%22 width=%22504%22%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3E%3Cstrong%3EApplicants must be Colorado residents or able to relocate to Colorado within a month of starting employment with University of Colorado System Administration.%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3EThis role is eligible to work remotely within Colorado.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3E%3Cstrong%3EPlease note, leadership may adjust in-office work requirements with a minimum of three months%27 notice before any change can be implemented.%3C/strong%3E%3C/span%3E%3C/p%3E%3C/td%3E%3C/tr%3E%3Ctr style=%22mso-yfti-irow:3;%22%3E%3Ctd style=%22padding:0in;vertical-align:top;width:1.25in;%22 width=%22120%22%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;%22%3E%3Cspan style=%22font-family:Arial;%22%3E%3Cstrong%3EEqual Opportunity Statement:%3C/strong%3E%3C/span%3E%3C/p%3E%3C/td%3E%3Ctd style=%22padding:0in 0in 0in .1in;vertical-align:top;width:5.25in;%22 width=%22504%22%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3ECU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.%26nbsp;%3C/span%3E%3C/p%3E%3C/td%3E%3C/tr%3E%3Ctr%3E%3Ctd style=%22padding:0in;vertical-align:top;width:1.25in;%22 width=%22120%22%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;%22%3E%3Cspan style=%22font-family:Arial;%22%3E%3Cstrong%3EDuties and Responsibilities:%3C/strong%3E%3C/span%3E%3C/p%3E%3C/td%3E%3Ctd style=%22padding:0in 0in 0in .1in;vertical-align:top;width:5.25in;%22 width=%22504%22%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3EDuties and responsibilities of the position include, but are not limited to:%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3EServe as a technical professional to support production batch processing: resolve daily issues, build new processes, file transfers, monitoring processing, data security, and maintaining all aspects of a production environment.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3ERemove manual tasks by building automated processes using scripting to solve complex customer requirements.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3EEnsure high-availability and stability of production environments.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3ETroubleshoot sophisticated, tier-2 technical production issues. Resolve higher level issues and provide expert support to Production Support Professionals. Escalate issues as needed to Principal Production Support Professional.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3EWork independently and directly as a team member with other Production support and other IT departments.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3EWork closely with development teams to support their work efforts.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3EDevelop thorough documentation for systems, processes, and procedures.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3EFollow change control processes.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3EEnhance existing and create new processes and procedures by replacing manual tasks with automation%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3EParticipate in an on-call rotation and shift work as necessary.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3EProvide excellent customer service to internal and external customers while developing positive customer relationships.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3ECreation and testing of automated batch processes.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3EMigrations for all Enterprise Systems.%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3C/td%3E%3C/tr%3E%3Ctr style=%22mso-yfti-irow:4;%22%3E%3Ctd style=%22padding:0in;vertical-align:top;width:1.25in;%22 width=%22120%22%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;%22%3E%3Cspan style=%22font-family:Arial;%22%3E%3Cstrong%3EWhat We Offer:%3C/strong%3E%3C/span%3E%3C/p%3E%3C/td%3E%3Ctd style=%22padding:0in 0in 0in .1in;vertical-align:top;width:5.25in;%22 width=%22504%22%3E%3Cp class=%22MsoNormal%22 style=%22line-height:107%;%22%3E%3Cspan style=%22font-family:Arial;%22%3E%3Cstrong%3ESalary:%3C/strong%3E The anticipated hiring range has been established at %2468,150.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:107%;%22%3E%3Cspan style=%22font-family:Arial;%22%3ECU System Administration takes into consideration a combination of the selected candidate’s education, training and experience as it relates to the position, as well as the position’s scope and complexity, internal pay equity and external market value when determining a salary level for potential new employees.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:107%;margin-bottom:0in;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%3Cspan style=%22font-family:Arial;%22%3E%3Cstrong%3EBenefits: %3C/strong%3EWith our unparalleled range of benefits, including top-notch healthcare, comprehensive wellness programs, enriching professional development, and a dynamic work-life balance, we ensure your holistic growth and happiness.%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%3Cspan style=%22font-family:Arial;%22%3ENo-cost or low-cost medical %26amp; dental plan options, some inclusive of IVF assistance.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%3Cspan style=%22font-family:Arial;%22%3EDisability, Life, Vision Insurance options.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%3Cspan style=%22font-family:Arial;%22%3EMultiple retirement planning options including a mandatory 401(a) plan where CU contributes 10% of your gross pay, a 401k or 403b plan and a 457 deferred compensation plan.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%3Cspan style=%22font-family:Arial;%22%3EPre-tax savings plans, such as Health care and Dependent care flexible spending accounts.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%3Cspan style=%22font-family:Arial;%22%3EEmbrace a healthy work-life balance with ample sick and vacation leave, along with at least 12 paid holidays. This includes a dedicated week off for winter break.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%3Cspan style=%22font-family:Arial;%22%3E6 weeks of parental leave to adjust to the joys of parenthood.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%3Cspan style=%22font-family:Arial;%22%3EA tuition benefit program for you and/or your dependents.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%3Cspan style=%22font-family:Arial;%22%3EFree RTD EcoPass and free onsite parking at our 1800 Grant Street Office.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%3Cspan style=%22font-family:Arial;%22%3EMany additional perks %26amp; programs with the %3C/span%3E%3Ca href=%22https://advantage.cu.edu/%22%3E%3Cspan style=%22font-family:Arial;%22%3ECU Advantage%3C/span%3E%3C/a%3E%3Cspan style=%22font-family:Arial;%22%3E.%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%3Cspan style=%22font-family:Arial;%22%3EAdditional taxable fringe benefits may be available.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%3Cspan style=%22font-family:Arial;%22%3EFor more information on benefits programs, please review our %3C/span%3E%3Ca href=%22https://www.cu.edu/node/183087%22%3E%3Cspan style=%22font-family:Arial;%22%3EComprehensive Benefits Guide%3C/span%3E%3C/a%3E%3Cspan style=%22font-family:Arial;%22%3E.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%3Cspan style=%22font-family:Arial;%22%3EAccess our Total Compensation %3C/span%3E%3Ca href=%22https://www.cu.edu/node/153125%22%3E%3Cspan style=%22font-family:Arial;%22%3ECalculator%3C/span%3E%3C/a%3E%3Cspan style=%22font-family:Arial;%22%3E to see what your total rewards could be at CU.%26nbsp; (This position is a University Staff position)%3C/span%3E%3C/p%3E%3C/td%3E%3C/tr%3E%3Ctr style=%22mso-yfti-irow:5;%22%3E%3Ctd style=%22padding:0in;vertical-align:top;width:1.25in;%22 width=%22120%22%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;%22%3E%3Cspan style=%22font-family:Arial;%22%3E%3Cstrong%3EQualifications:%3C/strong%3E%3C/span%3E%3C/p%3E%3C/td%3E%3Ctd style=%22padding:0in 0in 0in .1in;vertical-align:top;width:5.25in;%22 width=%22504%22%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3E%3Cstrong%3EMinimum Qualifications:%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22ihrparagraph%22%3E%3Cspan style=%22font-family:Arial;%22%3E%3Cstrong%3EPlease include all relevant experience in your resume to be accurately assessed against these qualifications.%26nbsp; You must meet all minimum requirements at the time of application to be considered for this role.%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3EBachelor’s degree from an accredited institution of higher education, or equivalent professional experience (professional experience may be substituted for the educational requirement on a year-for-year basis)%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3EThree (3) years’ equivalent experience in a service desk, call center, data processing center or other customer service environment%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3E%3Cstrong%3EPreferred Qualifications:%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3EFive (5) years’ equivalent experience in production services, including:%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3EBatch experience%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3EUNIX or Linux administration%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3EDocumentation for systems and processes/procedures%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3EUnderstanding of change control processes%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3E%3Cstrong%3EKnowledge, Skills, and Abilities:%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3ETo be successful in this position a candidate will need the following:%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3EKnowledge of data processing and batch production processes%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3EAbility to design, develop, and troubleshoot complex scripts to meet specific customer requirements and automate repetitive tasks efficiently.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3EProficient in Linux-based servers, ensuring high availability and security.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3EProficient in writing complex cURL commands to interact with APIs, web services, and perform data transfers securely and efficiently.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3EAbility to configure email scripts for efficient and reliable job scheduling and automation working with prompt sets, call objects, rule definitions, and spreadsheet parsing.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3EKnowledge of IT policies and standard methodologies%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3EDemonstrated self-starting initiative with the ability to work with minimal guidance%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3EAbility to work independently and directly as a team member with other Production support and other IT departments.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3EAbility to work a flexible schedule – including off hours, weekend, and holiday on-call hours%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3EAbility to prioritize work tasks and projects while meeting deadlines%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3EAbility to deliver a high level of commitment to customer service%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3EAble to articulate clearly via email and phone conversations%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3EAttention to detail%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3EBasic computer skills such as Microsoft Office Suite (Outlook, Microsoft Teams, etc.)%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3EExcellent troubleshooting and problem-solving skills%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3C/td%3E%3C/tr%3E%3Ctr style=%22height:31.95pt;mso-yfti-irow:6;%22%3E%3Ctd style=%22height:31.95pt;padding:0in;vertical-align:top;width:1.25in;%22 width=%22120%22%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;%22%3E%3Cspan style=%22font-family:Arial;%22%3E%3Cstrong%3EHow to Apply:%3C/strong%3E%3C/span%3E%3C/p%3E%3C/td%3E%3Ctd style=%22height:31.95pt;padding:0in 0in 0in .1in;vertical-align:top;width:5.25in;%22 width=%22504%22%3E%3Cp%3E%3Cspan style=%22font-family:Arial;%22%3EFor full consideration, please attach the following as separate documents to your application:%26nbsp;%3C/span%3E%3C/p%3E%3Col%3E%3Cli%3E%3Cspan style=%22font-family:Arial;%22%3EA cover letter identifying the job specific minimum qualifications you possess and interest in the position.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial;%22%3EA resume including all relevant experience to be accurately assessed against the qualifications listed in the posting.%3C/span%3E%3C/li%3E%3C/ol%3E%3Cp class=%22ihrparagraph%22 style=%22margin:0in 0in 0in .5in;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22ihrparagraph%22 style=%22margin-bottom:0in;%22%3E%3Cspan style=%22font-family:Arial;%22%3EPlease ensure you check the “Job Specific Attachments” box next to each document on the “Required Documents” page of the application for the appropriate documents to be attached.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3EPer the Colorado Job Application Fairness Act, you are not required to provide your date of birth, dates of school attendance, or dates of graduation on your resume or cover letter. If an application requires additional materials, such as a transcript or certification, you may redact identifying information relating to your date or birth, dates of school attendance, or dates of graduation.%3C/span%3E%3C/p%3E%3C/td%3E%3C/tr%3E%3Ctr style=%22mso-yfti-irow:7;%22%3E%3Ctd style=%22padding:0in;vertical-align:top;width:1.25in;%22 width=%22120%22%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;%22%3E%3Cspan style=%22font-family:Arial;%22%3E%3Cstrong%3EWhen to Apply:%3C/strong%3E%3C/span%3E%3C/p%3E%3C/td%3E%3Ctd style=%22padding:0in 0in 0in .1in;vertical-align:top;width:5.25in;%22 width=%22504%22%3E%3Cp class=%22ihrparagraph%22 style=%22margin-bottom:0in;%22%3E%3Cspan style=%22font-family:Arial;%22%3EFor full consideration completed applications must be submitted by %3Cstrong%3EOctober 22, 2026%3C/strong%3E. %26nbsp;Reference checking is a standard step in our hiring process. You may be asked to provide contact information, including email addresses and phone numbers, for up to five references as part of the search process for this position.%3C/span%3E%3C/p%3E%3Cp class=%22ihrparagraph%22 style=%22margin-bottom:0in;%22%3E%3Cspan style=%22font-family:Arial;%22%3E%3Cstrong%3E*Please note: All application materials must be submitted through CU Careers; emailed materials will not be considered. *%3C/strong%3E%3C/span%3E%3C/p%3E%3C/td%3E%3C/tr%3E%3Ctr style=%22mso-yfti-irow:8;%22%3E%3Ctd style=%22padding:0in;vertical-align:top;width:1.25in;%22 width=%22120%22%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;%22%3E%3Cspan style=%22font-family:Arial;%22%3E%3Cstrong%3ESponsorship Statement:%3C/strong%3E%3C/span%3E%3C/p%3E%3C/td%3E%3Ctd style=%22padding:0in 0in 0in .1in;vertical-align:top;width:5.25in;%22 width=%22504%22%3E%3Cp class=%22ihrparagraph%22 style=%22margin-bottom:0in;%22%3E%3Cspan style=%22font-family:Arial;%22%3E%3Cstrong%3EWe are unable to sponsor applicants for work visas for this position.%3C/strong%3E%3C/span%3E%3C/p%3E%3C/td%3E%3C/tr%3E%3Ctr style=%22mso-yfti-irow:9;%22%3E%3Ctd style=%22padding:0in;vertical-align:top;width:1.25in;%22 width=%22120%22%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;%22%3E%3Cspan style=%22font-family:Arial;%22%3E%3Cstrong%3EBackground Check Statement:%3C/strong%3E%3C/span%3E%3C/p%3E%3C/td%3E%3Ctd style=%22padding:0in 0in 0in .1in;vertical-align:top;width:5.25in;%22 width=%22504%22%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3EThe University of Colorado is committed to providing a safe and productive learning and living community. To achieve that goal, we conduct background investigations for all final applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial and/or motor vehicle history. The Immigration Reform and Control Act requires that a verification of employment eligibility be documented for all new employees by the end of the third day of work. The University of Colorado is committed to diversity and equality in education and employment.%3C/span%3E%3C/p%3E%3C/td%3E%3C/tr%3E%3Ctr style=%22mso-yfti-irow:10;mso-yfti-lastrow:yes;%22%3E%3Ctd style=%22padding:0in;vertical-align:top;width:1.25in;%22 width=%22120%22%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;%22%3E%3Cspan style=%22font-family:Arial;%22%3E%3Cstrong%3EADA Statement:%3C/strong%3E%3C/span%3E%3C/p%3E%3C/td%3E%3Ctd style=%22padding:0in 0in 0in .1in;vertical-align:top;width:5.25in;%22 width=%22504%22%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial;%22%3EWe are committed to an inclusive and barrier-free search process. We provide accommodations for applicants requesting accommodation through the search process such as alternative formats of this posting. %26nbsp;Individuals with disabilities in need of accommodations throughout the search process should contact the ADA Coordinator at: %3C/span%3E%3Ca href=%22mailto:[email protected]%22%3E%3Cspan style=%22font-family:Arial;%22%[email protected]%3C/span%3E%3C/a%3E%3Cspan style=%22font-family:Arial;%22%3E.%26nbsp;%3C/span%3E%3C/p%3E%3C/td%3E%3C/tr%3E%3C/tbody%3E%3C/table%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-top:14.0pt;%22%3E%26nbsp;%3C/p%3E Job Details Application Materials Required: Resume/CV Primary Location: Denver Department: S0001 -- System Administration, 50119 - University InformationServices Schedule: Full-time Job Posting: Oct 15, 2026 Unposting Date: Oct 23, 2026, 1:59:00 AM Posting Contact Name: System HR Recruiting Posting Contact Email: [email protected] Position Number: 00001348

Bachelor's degree or equivalent professional experience; 3+ years in service desk, call center, data processing, or customer service; on-call rotation and shift work; Colorado residency or relocation within a month.

Key Responsibilities

• managing batch processing
• troubleshooting production issues
• automating processes

Skills & Tools

Linux, cURL, Microsoft Office, Microsoft Outlook, Microsoft Teams

Job Details

• Category: Information Technology
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Colorado, United States
• Salary: USD 68,150 – 68,150 / year
• Languages: English

Benefits

• 401k matching
• Generous paid time off
• Tuition reimbursement
• Retirement plan
• Generous parental leave

About University of Colorado

A university system providing centralized services and support to its campuses. — Industry: Education

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